Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
Dream Nashville is a premier luxury hotel known for its sophisticated style and commitment to delivering exceptional guest experiences. As part of the prestigious Dream Hotel Group, Dream Nashville prides itself on offering a vibrant and innovative environment where creativity and guest satisfaction are paramount. This hotel combines modern design with heartfelt service, catering to a diverse clientele seeking not only comfort and elegance but also unique, personalized hospitality.
The Assistant Director of Housekeeping will join the opening team at Dream Nashville, playing a crucial role in establishing and maintaining the highest standards of cleanliness and maintenance throughout the property. This position is vital in ensuring that every guest room, meeting space, public area, and back-of-house location meets the impeccable standards expected by both the hotel and its guests. The role involves a strong leadership component, including training, supervising, and staffing the housekeeping team to optimize efficiency and service quality.
In this leadership capacity, the Assistant Director of Housekeeping is responsible for overseeing the daily operations of the housekeeping department, ensuring adherence to policies, standards, and procedures. Key responsibilities include staffing management to balance guest services and financial objectives, supervision of inventory and supplies, and conducting regular inspections to maintain cleanliness and order. Monitoring guest feedback and guest service scores contributes to ongoing improvements and guest satisfaction.
The role requires a hands-on leader who sets an example for guest relations, continuously motivating the team towards excellence and fostering a culture of open communication and collaboration. It involves not only operational oversight but also participation in hiring, training, and employee development initiatives. The Assistant Director of Housekeeping ensures that all employees have necessary resources such as supplies, uniforms, and equipment to perform their duties effectively while promoting a positive, inclusive work environment.
Further, this position actively engages in employee relations by soliciting feedback, addressing concerns with an open-door policy, and participating in disciplinary procedures as needed. By maintaining strong coordination with the Front Office Management team, the Assistant Director of Housekeeping helps maximize the overall guest experience and assures seamless service delivery throughout the property.
The ideal candidate will have 2-3 years of progressive management experience within a hotel environment, excellent organizational skills, and a customer service-oriented mindset. Proficiency in Microsoft Word and Excel is required, along with strong communication abilities and the capability to manage diverse teams effectively. A hospitality or hotel management degree is considered an asset, along with a high-energy entrepreneurial spirit and motivational leadership skills.
This is a full-time role that demands a proactive and dynamic individual who can contribute to the hotel’s success from its opening phase onward. The Assistant Director of Housekeeping will play a key role in shaping the housekeeping department's culture and operations, aiming to exceed guest expectations consistently while supporting the hotel's financial goals. This position offers an excellent opportunity for a hospitality professional eager to take a significant step in their career within a thriving luxury hotel setting.
The Assistant Director of Housekeeping will join the opening team at Dream Nashville, playing a crucial role in establishing and maintaining the highest standards of cleanliness and maintenance throughout the property. This position is vital in ensuring that every guest room, meeting space, public area, and back-of-house location meets the impeccable standards expected by both the hotel and its guests. The role involves a strong leadership component, including training, supervising, and staffing the housekeeping team to optimize efficiency and service quality.
In this leadership capacity, the Assistant Director of Housekeeping is responsible for overseeing the daily operations of the housekeeping department, ensuring adherence to policies, standards, and procedures. Key responsibilities include staffing management to balance guest services and financial objectives, supervision of inventory and supplies, and conducting regular inspections to maintain cleanliness and order. Monitoring guest feedback and guest service scores contributes to ongoing improvements and guest satisfaction.
The role requires a hands-on leader who sets an example for guest relations, continuously motivating the team towards excellence and fostering a culture of open communication and collaboration. It involves not only operational oversight but also participation in hiring, training, and employee development initiatives. The Assistant Director of Housekeeping ensures that all employees have necessary resources such as supplies, uniforms, and equipment to perform their duties effectively while promoting a positive, inclusive work environment.
Further, this position actively engages in employee relations by soliciting feedback, addressing concerns with an open-door policy, and participating in disciplinary procedures as needed. By maintaining strong coordination with the Front Office Management team, the Assistant Director of Housekeeping helps maximize the overall guest experience and assures seamless service delivery throughout the property.
The ideal candidate will have 2-3 years of progressive management experience within a hotel environment, excellent organizational skills, and a customer service-oriented mindset. Proficiency in Microsoft Word and Excel is required, along with strong communication abilities and the capability to manage diverse teams effectively. A hospitality or hotel management degree is considered an asset, along with a high-energy entrepreneurial spirit and motivational leadership skills.
This is a full-time role that demands a proactive and dynamic individual who can contribute to the hotel’s success from its opening phase onward. The Assistant Director of Housekeeping will play a key role in shaping the housekeeping department's culture and operations, aiming to exceed guest expectations consistently while supporting the hotel's financial goals. This position offers an excellent opportunity for a hospitality professional eager to take a significant step in their career within a thriving luxury hotel setting.
Job Requirements
- High school diploma or equivalent
- 2-3 years of progressive hotel Rooms Management experience
- Proficient in Microsoft Word and Excel
- Strong communication skills
- Ability to manage diverse teams
- Excellent organizational skills
- Ability to work in a fast-paced environment
- Hospitality or Hotel degree preferred
Job Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 2-3 years of progressive hotel Rooms Management experience
- Service oriented style with professional presentation skills
- Hotel or Hospitality degree an asset
- High energy and entrepreneurial spirit
- Motivational leader
- Effective communicator
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Duties
- Ensure compliance with all housekeeping policies, standards and procedures
- Understand the importance of department’s operation on the overall property financial goals and educate staff accordingly
- Review staffing levels to meet guest service, operational needs and financial objectives
- Obtain lists of rooms to be cleaned immediately and prospective check-outs to prepare work assignments
- Inventory stock to ensure adequate supplies
- Supervise an effective inspection program for all guestrooms and public spaces
- Ensure all employees have proper supplies, equipment and uniforms
- Communicate areas needing attention to staff and follow up to ensure understanding
- Supervise daily housekeeping shift operations
- Participate in departmental meetings and communicate departmental goals
- Establish and maintain strong working relationships with Front Office Management
- Use training tools to train new room attendants and provide follow-up training
- Establish and maintain open, collaborative relationships with employees
- Schedule employees to meet business demands and track time and attendance
- Ensure employees understand expectations and parameters
- Administer property policies fairly and consistently including disciplinary procedures
- Observe service behaviors and provide feedback
- Ensure employee recognition on all shifts
- Solicit employee feedback and utilize an open door policy
- Participate in progressive discipline procedures and review employee satisfaction results
- Participate in interviewing and hiring
- Set a positive example for guest relations
- Participate in development and implementation of corrective action plans
- Empower employees to provide excellent customer service
- Emphasize guest satisfaction and continuous improvement
- Respond to and handle guest problems and complaints
- Strive to improve service performance
- Perform all other assigned tasks and duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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