ASSISTANT EXECUTIVE HOUSEKEEPER

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Job Description

Dream Nashville is a premier luxury hotel known for its sophisticated style and commitment to delivering exceptional guest experiences. As part of the prestigious Dream Hotel Group, Dream Nashville prides itself on offering a vibrant and innovative environment where creativity and guest satisfaction are paramount. This hotel combines modern design with heartfelt service, catering to a diverse clientele seeking not only comfort and elegance but also unique, personalized hospitality.

The Assistant Director of Housekeeping will join the opening team at Dream Nashville, playing a crucial role in establishing and maintaining the highest standards of cleanliness and maintenance throughout the p... Show More

Job Requirements

High school diploma or equivalent
2-3 years of progressive hotel Rooms Management experience
Proficient in Microsoft Word and Excel
Strong communication skills
Ability to manage diverse teams
Excellent organizational skills
Ability to work in a fast-paced environment
Hospitality or Hotel degree preferred

Job Qualifications

A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
2-3 years of progressive hotel Rooms Management experience
Service oriented style with professional presentation skills
Hotel or Hospitality degree an asset
High energy and entrepreneurial spirit
Motivational leader
Effective communicator
Proficient in Microsoft Word and Excel
Excellent organizational, interpersonal and administrative skills

Job Duties

Ensure compliance with all housekeeping policies, standards and procedures
Understand the importance of department’s operation on the overall property financial goals and educate staff accordingly
Review staffing levels to meet guest service, operational needs and financial objectives
Obtain lists of rooms to be cleaned immediately and prospective check-outs to prepare work assignments
Inventory stock to ensure adequate supplies
Supervise an effective inspection program for all guestrooms and public spaces
Ensure all employees have proper supplies, equipment and uniforms
Communicate areas needing attention to staff and follow up to ensure understanding
Supervise daily housekeeping shift operations
Participate in departmental meetings and communicate departmental goals
Establish and maintain strong working relationships with Front Office Management
Use training tools to train new room attendants and provide follow-up training
Establish and maintain open, collaborative relationships with employees
Schedule employees to meet business demands and track time and attendance
Ensure employees understand expectations and parameters
Administer property policies fairly and consistently including disciplinary procedures
Observe service behaviors and provide feedback
Ensure employee recognition on all shifts
Solicit employee feedback and utilize an open door policy
Participate in progressive discipline procedures and review employee satisfaction results
Participate in interviewing and hiring
Set a positive example for guest relations
Participate in development and implementation of corrective action plans
Empower employees to provide excellent customer service
Emphasize guest satisfaction and continuous improvement
Respond to and handle guest problems and complaints
Strive to improve service performance
Perform all other assigned tasks and duties

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: