ASSISTANT EXECUTIVE HOUSEKEEPER

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Diverse and inclusive workplace

Job Description

Hyatt is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences through attentive and caring associates. With a reputation for excellence in hotel management and guest services, Hyatt operates luxury hotels and resorts worldwide, creating memorable and meaningful stays for its guests. The company fosters a culture of professionalism, inclusivity, and continuous learning, encouraging employees to develop their skills and grow within the organization. Hyatt prides itself on its dedication to diversity and equal opportunity, ensuring a welcoming environment for all staff and guests alike.

The role of Assistant Executive Housekeeper at Hyatt is a critical position that supports the oversight and management of the housekeeping department across all areas of the hotel, including public spaces and night cleaning operations. This position requires in-depth knowledge of housekeeping and laundry operations, including supply management and inventory control, with the responsibility to uphold strict safety and security protocols. The Assistant Executive Housekeeper plays an integral part in maintaining high standards of cleanliness and service, ensuring the satisfaction of both guests and team members.

Additionally, this role involves specialized knowledge in handling turndown service and catering to the unique needs of VIP guests and foreign dignitaries, enhancing the overall guest experience. The position includes responsibilities such as staff training, development, and scheduling to optimize workforce efficiency and service quality. Reporting directly to the Executive Housekeeper, this role demands strong leadership, meticulous attention to detail, and the ability to communicate effectively across various departments. The Assistant Executive Housekeeper helps foster a service-oriented atmosphere that prioritizes customer satisfaction and employee engagement, contributing positively to the hotel's reputation and operational success. Hyatt values candidates who demonstrate high energy, entrepreneurial spirit, and motivational leadership, with a commitment to delivering exceptional customer service and driving business performance.

Job Requirements

education relevant to hotel or hospitality management preferred
minimum 2-3 years experience in hotel rooms management
ability to handle fast-paced work environment
strong communication skills
proficiency in Microsoft Office applications including Word and Excel
capacity to lead and motivate team
attention to detail
customer service orientation
knowledge of safety and security policies
willingness to work varied shifts as needed

Job Qualifications

2-3 years of progressive hotel rooms management experience
true desire to satisfy the needs of others in a fast-paced environment
refined verbal and written communication skills
demonstrated ability to interact effectively with diverse cultural, disability, and ethnic backgrounds
service-oriented style with professional presentation skills
hotel or hospitality degree is an asset
high energy and entrepreneurial spirit
motivational leadership capabilities
proficiency in Microsoft Word and Excel
excellent organizational, interpersonal and administrative skills

Job Duties

assist in oversight of housekeeping areas including public spaces and night cleaning
ensure compliance with safety and security policies
manage housekeeping and laundry supplies and pars
provide turndown service and accommodate special needs of VIP guests and foreign dignitaries
train, develop, and schedule housekeeping staff
promote customer and associate satisfaction
collaborate effectively with guests, other departments, and team members