Assistant Event Services Manager (Banquets)

Hyatt Regency Columbus is a distinguished hotel located within walking distance of Nationwide Arena and the trendy Arena District in downtown Columbus. This contemporary hotel offers 633 renovated guest rooms and spacious suites along with 70,000 square feet of flexible meeting space, making it an ideal venue for business and leisure travelers alike. The hotel is strategically connected to the Greater Columbus Convention Center and is steps away from the vibrant Short North Arts District, positioning it as a premier destination for events, meetings, and entertainment. As part of the Hyatt Hotels Corporation, Hyatt Regency Columbus upholds a commitment to delivering exceptional guest experiences through modern amenities, elegant accommodations, and outstanding customer service.

The role of Assistant Operations Manager - Banquets/Event Services at Hyatt Regency Columbus is a pivotal leadership position responsible for overseeing the daily operations of the Banquet/Event Services department. This role ensures the seamless coordination and execution of all events within the hotel's extensive 70,000 square feet of event space. The Assistant Operations Manager supports and manages multiple teams, including the Banquet/Event Services and Event Set-Up staff, while collaborating closely with the Event Sales and Event Planning teams, as well as other hotel operating departments.

This position demands a high level of leadership, motivation, and coaching to empower the events team to achieve exceptional guest service standards and colleague engagement. The Assistant Operations Manager plays a key role in helping the hotel achieve top service scores in Meeting Planner and guest surveys by maintaining thorough communication and understanding with guests and internal teams. Responsibilities also include ensuring timely and proper setup of events, adhering to food and beverage specifications, proactive staffing, and equipment management.

Furthermore, this role involves administrative duties such as payroll facilitation, reports and forecasts preparation, point of sale procedures, inventory control, and budget management for food and beverage functions. The Assistant Operations Manager fosters an energetic, positive, and professional atmosphere, drives innovation in food and beverage service, and maintains the highest standards through effective hiring, training, development, and ongoing feedback. This full-time management position requires flexibility to work weekends, holidays, and varied schedules, embodying the Hyatt values of empathy, integrity, respect, inclusion, experimentation, and wellbeing.

Hyatt Regency Columbus offers a vibrant work environment where employees are valued as part of the Hyatt Family. Team members benefit from exceptional perks such as 12 free nights at Hyatt hotels annually, 50% discounts at food and beverage outlets, comprehensive medical, dental, and vision coverage after 30 days, paid time off, discounts on dry cleaning, access to national and local partner discounts, free bus passes, discounted parking, family events, and recognition celebrations. The hotel also emphasizes employee wellbeing by providing access to mental health resources such as the Headspace App, gym facilities, and team-building activities.

In terms of career growth, Hyatt Regency Columbus promotes a culture of continuous development with plentiful internal promotion opportunities, regular career goal discussions, extensive training programs, and education assistance up to $1,000 per year. The ideal candidate for Assistant Operations Manager is a motivated team player with a hands-on approach, strong communication skills, and a passion for hospitality. This role offers the chance to be a vital representative of Hyatt, supporting both guests and colleagues with enthusiasm and professionalism. If you are ready to make an impact in a dynamic, fast-paced environment while advancing your hospitality career, Hyatt Regency Columbus invites you to apply for this rewarding position.