Assistant Event Operations Manager

Marriott International is a globally renowned hospitality company known for its commitment to excellence and superior guest experiences. Among its luxury portfolio is the JW Marriott brand, which operates over 100 exquisite properties in key global cities and distinctive resort locations. JW Marriott places a strong emphasis on associate well-being, fostering a supportive and inclusive environment where employees can thrive professionally and personally. The brand champions innovation, genuine service, and a culture rooted in the legacy of its founder, J. Willard Marriott. Employees at JW Marriott enjoy opportunities for training, development, recognition, and a collaborative workplace atmosphere that encourages them to deliver exceptional luxury guest service. Marriott International and JW Marriott are dedicated to equal employment opportunities and pride themselves on creating a rich blend of diverse cultures, talents, and experiences among their workforce.

The role available is a Management position based in Falls Church, Virginia, at the JW Marriott property located on Fairview Park Drive. This full-time position is not remote and offers a competitive hourly pay rate of $28.35 to $33.17, with eligibility for bonuses. The position is closely tied to event management and focuses on overseeing banquet and event services operations to ensure flawless execution and exceptional customer satisfaction.

In this role, the manager will be responsible for communicating service needs effectively between chefs, stewards, and other team members during events. They will play a vital role in verifying event spaces such as banquet rooms and dining areas are properly prepared, ensuring centerpieces are well-placed, and inspecting all service ware for cleanliness and presentation. The manager also interacts with guests to monitor satisfaction, addresses special dietary requirements, and maintains a clean and organized work environment. Leadership responsibilities include directing shift teams, coordinating daily meetings, and guiding staff training while upholding brand standards and legal compliance. Additionally, the role involves assisting senior management with financial and administrative duties aimed at maximizing operational efficiency and profitability.

The event manager is expected to lead by example in fostering a motivated, empowered, and service-oriented team culture. This includes managing event setup according to designated Banquet Event Orders, handling inventory for event supplies, and attending key operational meetings to stay aligned with organizational goals. The role demands strong organizational skills in staffing and scheduling to meet business needs and achieve productivity objectives. Management of banquet beverage inventory and cost control is also an essential aspect of the position. Furthermore, the individual will collaborate closely with event planning and event technology teams to ensure seamless event delivery.

With a focus on providing exceptional customer service, the manager will handle guest inquiries and complaints professionally, gather feedback to improve service, and maintain high operational standards related to event execution. The position also supports human resource activities including coaching team members, participating in performance appraisal processes, assisting in the hiring process, and ensuring adequate shift coverage.

This position offers an excellent opportunity to advance a career within a prestigious luxury hospitality brand known for its emphasis on associate satisfaction, development, and empowerment. Joining JW Marriott means becoming part of a global team committed to delivering Wonderful Hospitality Always while being supported to become the best version of yourself within a luxury and dynamic work environment.