Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.81
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its outstanding service and innovative approach to hotel management. The company encompasses a wide range of hotel brands providing luxury, business, and leisure accommodations to travelers worldwide. One of its prominent brands, Westin Hotels, is dedicated to promoting wellness and wellbeing, ensuring that guests feel revitalized and cared for during their stays. Marriott prides itself on fostering an inclusive and supportive environment for its associates, encouraging personal development and well-being both professionally and personally. This commitment is reflected in its ongoing efforts to maintain a diverse and equitable workplace.
This position is a full-time management role located at the Westin hotel situated at 400 Las Colinas Blvd W, Irving, Texas. The role offers a competitive pay range from $25.77 to $29.81 per hour with eligibility for bonuses, underlining the company's commitment to rewarding exceptional performance.
The Event Management Manager at Westin plays a pivotal role in delivering exceptional banquet and event services. Key responsibilities include overseeing the preparation and service of events, ensuring alignment with banquet event orders and customer expectations. The manager will communicate service needs effectively to kitchen and steward teams, guarantee that banquet rooms and coffee breaks are impeccably prepared with the correct centerpieces and presentation materials, and confirm the cleanliness and suitability of all service ware prior to use. Actively participating in events, this role ensures high standards and consistent quality of service. In addition, they lead and motivate shift teams through daily stand-up meetings, pre-shift briefings, and performance coaching to consistently improve guest satisfaction and operational efficiency.
The manager is also responsible for administrative tasks such as tracking financial performance, managing inventories, scheduling staff in accordance with forecasted needs and profit targets, and assisting with hiring and training processes. Collaborating closely with the event planning and audiovisual teams helps ensure flawless delivery and guest experiences. Furthermore, the manager upholds compliance with brand standards, OSHA regulations, and legal obligations, contributing to a safe, efficient, and welcoming environment for guests and associates alike.
Guest service is central to this role with direct engagement to obtain feedback and resolve issues, reinforcing Westin’s commitment to wellness and hospitality excellence. The ideal candidate is passionate about hospitality, motivated to lead by example, and committed to fostering teamwork and continuous improvement. This role offers an exciting opportunity to be part of a global brand dedicated to health, well-being, and superior guest experiences while developing a rewarding career in the hospitality industry.
This position is a full-time management role located at the Westin hotel situated at 400 Las Colinas Blvd W, Irving, Texas. The role offers a competitive pay range from $25.77 to $29.81 per hour with eligibility for bonuses, underlining the company's commitment to rewarding exceptional performance.
The Event Management Manager at Westin plays a pivotal role in delivering exceptional banquet and event services. Key responsibilities include overseeing the preparation and service of events, ensuring alignment with banquet event orders and customer expectations. The manager will communicate service needs effectively to kitchen and steward teams, guarantee that banquet rooms and coffee breaks are impeccably prepared with the correct centerpieces and presentation materials, and confirm the cleanliness and suitability of all service ware prior to use. Actively participating in events, this role ensures high standards and consistent quality of service. In addition, they lead and motivate shift teams through daily stand-up meetings, pre-shift briefings, and performance coaching to consistently improve guest satisfaction and operational efficiency.
The manager is also responsible for administrative tasks such as tracking financial performance, managing inventories, scheduling staff in accordance with forecasted needs and profit targets, and assisting with hiring and training processes. Collaborating closely with the event planning and audiovisual teams helps ensure flawless delivery and guest experiences. Furthermore, the manager upholds compliance with brand standards, OSHA regulations, and legal obligations, contributing to a safe, efficient, and welcoming environment for guests and associates alike.
Guest service is central to this role with direct engagement to obtain feedback and resolve issues, reinforcing Westin’s commitment to wellness and hospitality excellence. The ideal candidate is passionate about hospitality, motivated to lead by example, and committed to fostering teamwork and continuous improvement. This role offers an exciting opportunity to be part of a global brand dedicated to health, well-being, and superior guest experiences while developing a rewarding career in the hospitality industry.
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university
- minimum 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping or related professional area
- or at least 3 years experience in two of the following areas of hospitality including food and beverage, culinary, guest services, front desk, housekeeping or related professional area
- ability to manage and lead teams
- strong interpersonal and communication skills
- proficiency with scheduling and inventory management
- knowledge of hospitality brand standards and OSHA regulations
- availability to work full time at the Irving, Texas location
- willingness to work flexible hours including evenings and weekends
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, running day-to-day operations, hospitality skills
- ability to lead teams effectively
- strong communication and organizational skills
- knowledge of OSHA regulations and hospitality industry standards
- experience with customer service and conflict resolution
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- totals charges for group functions and prepares and presents checks to group contacts for payment
- verifies banquet rooms, restaurants, and coffee breaks are ready for service
- verifies proper centerpieces are displayed on every table
- inspects the cleanliness and presentation of all china, glass, and silver prior to use
- checks in with guests to verify satisfaction
- sets tables according to type of event and service standards
- communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintains cleanliness of work areas throughout the day
- supports compliance with brand standards and legal obligations
- supports and leads shift teams to provide consistent, high quality service
- coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
- communicates performance expectations and trains staff in processes
- assists senior managers in completion of financial and administrative duties
- strives to continually improve guest/event and employee satisfaction and maximize financial performance
- verifies meeting and event rooms/space are set according to event documentation and customer requirements
- leads shifts and actively participates in the servicing of events
- adheres to and reinforces all standards, policies, and procedures
- assists in maintaining the inventory of function room amenities and other controllable supplies
- attends relevant meetings
- attends pre-event/pre-convention meetings to understand group needs
- communicates critical information to Banquet, Event Services and Event Technology teams
- conducts room function inspections before each event
- delegates tasks to ensure room sets are on time and meet Event Management Standards
- verifies employee awareness of Event Satisfaction Survey and Guest Satisfaction Scores
- maintains attendance log for Banquet, Event Service and Event Technology employees
- manages departmental inventories and assets including par levels and maintenance of equipment
- orders supplies for the department
- schedules Banquet and Event Service staff to forecast and service standards
- utilizes banquet beverage tools to help control liquor costs
- practices and executes brand specific meeting services program
- assists Event Technology/Audio Visual team when necessary
- works with Event Planning team to verify flawless delivery of events
- verifies OSHA regulations knowledge is current
- creates a motivational and empowering environment
- participates in department meetings
- implements corrective action plans
- encourages excellent customer service
- handles guest complaints and seeks managerial assistance as needed
- interacts with guests to obtain feedback
- meets and greets guests
- manages activities to maximize customer satisfaction
- coaches and mentors team members
- participates in employee performance appraisals
- supports training
- assists hiring
- and schedules employees to ensure shift coverage and meet business demands
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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