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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $30.29
Work Schedule
Standard Hours
Job Description
The Ritz-Carlton Charlotte is a distinguished luxury hotel located in the heart of Charlotte, North Carolina, at 201 E Trade St. As part of the globally recognized Ritz-Carlton brand portfolio under Marriott International, this establishment is renowned for providing exceptional luxury hospitality experiences. The hotel is committed to delivering elevated service standards and creating memorable moments for its guests through attentive care, impeccable service, and a dedication to excellence. With more than 100 award-winning properties worldwide, The Ritz-Carlton sets the bar high in the luxury hospitality sector, continuously striving to offer hospitality professionals an opportunity to grow, contribute, and thrive... Show More
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years of relevant experience in hospitality related areas such as food and beverage, culinary, guest services, front desk, or housekeeping
- Strong organizational and multitasking abilities
- Effective communication skills
- Ability to lead, coach, and mentor staff
- Knowledge of banquet operations and event management
- Ability to work collaboratively with multiple departments
- Must comply with OSHA regulations
- Must be able to manage schedules and staffing needs
- Ability to maintain cleanliness and presentation standards
- Strong problem-solving skills
- Willingness to participate in meetings and training
- Ability to handle guest complaints and provide solutions
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- Experience running a shift, scheduling, performance management, problem solving, running day-to-day operation, hospitality skills
- Knowledge of OSHA regulations
- Strong leadership and team motivation skills
- Excellent customer service and communication skills
- Ability to manage departmental inventories and assets
- Experience with banquet beverage tools preferred
- Ability to handle guest problems and complaints effectively
- Ability to participate in employee performance appraisal process and training
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- Totals charges for group functions and prepares and presents checks to group contacts for payment
- Verifies banquet rooms, restaurants, and coffee breaks are ready for service
- Verifies proper centerpieces are displayed on every table
- Inspects the cleanliness and presentation of all china, glass, and silver prior to use
- Checks in with guests to verify satisfaction
- Sets tables according to type of event and service standards
- Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Maintains cleanliness of work areas throughout the day
- Supports compliance with brand standards and legal obligations
- Supports and leads shift teams to provide consistent, high quality service
- Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
- Communicates performance expectations and trains staff in processes
- Assists more senior managers in completion of financial and administrative duties
- Strives to continually improve guest/event and employee satisfaction and maximize financial performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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