Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $30.29
Work Schedule
Standard Hours
Job Description
The Ritz-Carlton Charlotte is a distinguished luxury hotel located in the heart of Charlotte, North Carolina, at 201 E Trade St. As part of the globally recognized Ritz-Carlton brand portfolio under Marriott International, this establishment is renowned for providing exceptional luxury hospitality experiences. The hotel is committed to delivering elevated service standards and creating memorable moments for its guests through attentive care, impeccable service, and a dedication to excellence. With more than 100 award-winning properties worldwide, The Ritz-Carlton sets the bar high in the luxury hospitality sector, continuously striving to offer hospitality professionals an opportunity to grow, contribute, and thrive in an inspiring environment.
The role being offered is a management position in event management at The Ritz-Carlton Charlotte, a full-time opportunity with an hourly pay range of $25.77 to $30.29 and eligibility for bonuses. As an Event Management Manager at The Ritz-Carlton Charlotte, you will take on a pivotal role in ensuring that all events held at the property are executed flawlessly and according to the established Gold Standards that define the brand’s service ethos. Your responsibilities will include overseeing and leading shift teams to provide consistent, high-quality event service, managing banquet operations, and coordinating with various departments such as culinary, event technology, and event planning to deliver seamless experiences.
This role demands a detail-oriented and proactive leader who will communicate service needs effectively, verify the readiness of banquet rooms and event spaces, ensure proper table settings, and maintain the cleanliness and presentation of service items. Additionally, you will handle financial responsibilities such as totaling charges for group functions and preparing customer payments. You will participate in pre- and post-event briefings, manage departmental inventories, schedule staff, and train team members to meet performance standards. Moreover, you will foster a motivating and cooperative working environment that aligns with The Ritz-Carlton’s culture of empowerment, continuous improvement, teamwork, and guest satisfaction.
In this leadership role, you will also be responsible for human resource activities including coaching, mentoring, assisting with employee appraisals and hiring processes, and ensuring compliance with OSHA regulations. Your focus will be on both operational excellence and delivering exceptional guest service, addressing guest concerns proactively, and striving for outstanding customer satisfaction scores. This is an opportunity to be part of a team dedicated to luxury service excellence and to grow as a professional within a prestigious global brand known for its commitment to employee development and cultural diversity. Joining The Ritz-Carlton means being empowered to be creative, thoughtful, and compassionate while delivering distinctive experiences that resonate long after guests depart. As part of Marriott International’s global community, the hotel offers immense opportunities for career growth and development, promoting an environment where employees can truly be their best selves as they contribute to an award-winning service legacy.
The role being offered is a management position in event management at The Ritz-Carlton Charlotte, a full-time opportunity with an hourly pay range of $25.77 to $30.29 and eligibility for bonuses. As an Event Management Manager at The Ritz-Carlton Charlotte, you will take on a pivotal role in ensuring that all events held at the property are executed flawlessly and according to the established Gold Standards that define the brand’s service ethos. Your responsibilities will include overseeing and leading shift teams to provide consistent, high-quality event service, managing banquet operations, and coordinating with various departments such as culinary, event technology, and event planning to deliver seamless experiences.
This role demands a detail-oriented and proactive leader who will communicate service needs effectively, verify the readiness of banquet rooms and event spaces, ensure proper table settings, and maintain the cleanliness and presentation of service items. Additionally, you will handle financial responsibilities such as totaling charges for group functions and preparing customer payments. You will participate in pre- and post-event briefings, manage departmental inventories, schedule staff, and train team members to meet performance standards. Moreover, you will foster a motivating and cooperative working environment that aligns with The Ritz-Carlton’s culture of empowerment, continuous improvement, teamwork, and guest satisfaction.
In this leadership role, you will also be responsible for human resource activities including coaching, mentoring, assisting with employee appraisals and hiring processes, and ensuring compliance with OSHA regulations. Your focus will be on both operational excellence and delivering exceptional guest service, addressing guest concerns proactively, and striving for outstanding customer satisfaction scores. This is an opportunity to be part of a team dedicated to luxury service excellence and to grow as a professional within a prestigious global brand known for its commitment to employee development and cultural diversity. Joining The Ritz-Carlton means being empowered to be creative, thoughtful, and compassionate while delivering distinctive experiences that resonate long after guests depart. As part of Marriott International’s global community, the hotel offers immense opportunities for career growth and development, promoting an environment where employees can truly be their best selves as they contribute to an award-winning service legacy.
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years of relevant experience in hospitality related areas such as food and beverage, culinary, guest services, front desk, or housekeeping
- Strong organizational and multitasking abilities
- Effective communication skills
- Ability to lead, coach, and mentor staff
- Knowledge of banquet operations and event management
- Ability to work collaboratively with multiple departments
- Must comply with OSHA regulations
- Must be able to manage schedules and staffing needs
- Ability to maintain cleanliness and presentation standards
- Strong problem-solving skills
- Willingness to participate in meetings and training
- Ability to handle guest complaints and provide solutions
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- Experience running a shift, scheduling, performance management, problem solving, running day-to-day operation, hospitality skills
- Knowledge of OSHA regulations
- Strong leadership and team motivation skills
- Excellent customer service and communication skills
- Ability to manage departmental inventories and assets
- Experience with banquet beverage tools preferred
- Ability to handle guest problems and complaints effectively
- Ability to participate in employee performance appraisal process and training
Job Duties
- Communicates service needs to chefs and stewards throughout functions
- Totals charges for group functions and prepares and presents checks to group contacts for payment
- Verifies banquet rooms, restaurants, and coffee breaks are ready for service
- Verifies proper centerpieces are displayed on every table
- Inspects the cleanliness and presentation of all china, glass, and silver prior to use
- Checks in with guests to verify satisfaction
- Sets tables according to type of event and service standards
- Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Maintains cleanliness of work areas throughout the day
- Supports compliance with brand standards and legal obligations
- Supports and leads shift teams to provide consistent, high quality service
- Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
- Communicates performance expectations and trains staff in processes
- Assists more senior managers in completion of financial and administrative duties
- Strives to continually improve guest/event and employee satisfaction and maximize financial performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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