Assistant Director, Workplace Experience

College Board is a mission-driven nonprofit organization dedicated to expanding access to higher education and opportunities for students around the world. Established as a global leader in educational assessment and mission-aligned services, College Board partners with schools, educators, and communities to create programs and tools that empower students to succeed and achieve their academic and career aspirations. Known for its pivotal role in administering standardized tests such as the SAT and Advanced Placement (AP) exams, College Board also leads global initiatives that focus on equity, inclusivity, and the advancement of educational practices through innovative technology and strategic partnerships. The organization fosters a collaborative culture where teamwork, growth, and impact are prioritized, striving to make a tangible difference in the educational landscape.

The Workplace Experience (WX) Team at College Board is tasked with designing and maintaining an inspiring and efficient work environment across multiple office locations, including New York City, Reston, and San Juan. This team goes beyond traditional facilities management by emphasizing service, hospitality, culture, and operational excellence to create workspaces that attract, retain, and engage talent. The role of Assistant Director, Workplace Experience - New York is a full-time, on-site position based in the College Board's flagship New York office and offers a competitive salary range of $60,000-$80,000, depending on experience and qualifications.

As the operational leader for the New York office, the Assistant Director of Workplace Experience will be the cornerstone in delivering an elevated day-to-day work environment for both employees and visitors. This high-traffic, high-visibility location regularly hosts critical leadership meetings, board events, and cross-organizational gatherings, positioning this role as both a strategic operator and an ambassador of the College Board’s mission and culture. The Assistant Director ensures smooth office operations, oversees vendor and building relations, and champions a workplace that fosters connection, collaboration, and productivity. This individual will also manage event logistics, lead workplace programming to bolster employee engagement, and continually innovate solutions to optimize space utilization and workplace services.

Ideal candidates will bring a hospitality-forward, service-first approach characterized by strong operational acumen, excellent interpersonal skills, and the ability to manage complex, fast-paced environments with poise and professionalism. Coordinating with a dedicated Workplace Experience Coordinator, this role also involves managing vendor contracts, budgets, and vendor performance, while developing reporting mechanisms that support strategic decision-making. The position requires comfort working with a diverse range of stakeholders—from internal staff and senior leadership to external vendors and building management—to serve as the face of the workplace experience for the New York office. The Assistant Director will also contribute to broader organizational goals by sharing best practices across locations and supporting the evolution of a unified, data-driven approach to workplace management across the College Board portfolio.