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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $69,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Training and Development
Job Description
The New Orleans Marriott Warehouse Arts District, located at 859 Convention Center Blvd in New Orleans, Louisiana, is part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is renowned for its commitment to exceptional guest experiences, innovative services, and a diverse portfolio of hotel brands that cater to various customer needs. The New Orleans Marriott offers a vibrant and dynamic environment in the heart of the city, providing guests with an inviting atmosphere, top-tier amenities, and impeccable service in an iconic locale. As part of the Marriott International family, this establishment embodies the company's core... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in housekeeping or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- management experience in housekeeping
- strong leadership abilities
- excellent communication skills
- ability to work full time
- ability to supervise and train employees
- capability to manage budgets and inventories
- proficiency in scheduling and attendance systems
- commitment to guest satisfaction
- willingness to handle guest complaints and resolve issues
- adherence to company policies and procedures
Job Qualifications
- High school diploma or GED with 2 years housekeeping or related experience
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- experience in managing housekeeping operations
- knowledge of housekeeping standards and procedures
- strong leadership and communication skills
- ability to train and motivate staff
- experience in scheduling and attendance tracking
- experience in handling employee relations and disciplinary actions
- customer service oriented
- ability to respond to guest complaints effectively
- problem-solving skills
Job Duties
- Review staffing levels to meet guest service and operational needs
- obtain lists of rooms to be cleaned and prospective check-outs to prepare work assignments
- inventory stock to ensure adequate supplies
- supervise inspection programs for guestrooms and public spaces
- manage department operations to meet financial goals
- ensure employees have proper supplies and uniforms
- communicate areas needing attention and follow up with staff
- supervise daily housekeeping shift operations
- participate in departmental meetings to communicate goals
- use on-the-job training tools for new and existing employees
- establish open and collaborative relationships with employees
- schedule staff according to business demands and track attendance
- ensure employees understand expectations and policies
- administer disciplinary procedures fairly
- provide feedback on employee service behaviors
- ensure employee recognition occurs on all shifts
- solicit employee feedback and review satisfaction results
- participate in progressive discipline and hiring processes
- set a positive example for guest relations
- develop and implement corrective action plans for guest satisfaction
- empower employees to provide excellent customer service
- emphasize guest satisfaction in meetings
- handle guest complaints and strive for service improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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