Assistant Director-Services

The New Orleans Marriott Warehouse Arts District, located at 859 Convention Center Blvd in New Orleans, Louisiana, is part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is renowned for its commitment to exceptional guest experiences, innovative services, and a diverse portfolio of hotel brands that cater to various customer needs. The New Orleans Marriott offers a vibrant and dynamic environment in the heart of the city, providing guests with an inviting atmosphere, top-tier amenities, and impeccable service in an iconic locale. As part of the Marriott International family, this establishment embodies the company's core values of inclusivity, diversity, and employee empowerment, fostering a workplace where associates are encouraged to excel and grow professionally.

This position is a full-time, management-level opportunity within the Housekeeping department, offering an annual salary ranging from $69,000 to $90,000, along with bonus eligibility. The role focuses on assisting in the management of housekeeping operations and staff to maintain cleanliness and high standards in guest rooms, public spaces, and employee areas. It requires a dedicated professional capable of directing and collaborating with their team to ensure smooth daily operations, exceptional guest and employee satisfaction, and adherence to budget objectives.

As a member of the housekeeping management team, the successful candidate will be responsible for overseeing the execution of housekeeping duties that directly impact guest impressions and the overall property appearance. Leading the team to uphold Marriott's rigorous standards, this role involves a hands-on approach to supervising cleaning schedules, inventory management, staff training, and performance inspections. The manager will also play a critical role in cultivating a positive work environment, motivating employees, and addressing operational challenges efficiently. They will monitor staffing levels, allocate resources appropriately, and ensure compliance with health and safety standards.

Furthermore, the management position involves active participation in human resources functions, including training new employees, scheduling shifts based on business demands, tracking attendance, and conducting performance evaluations. The candidate will also be expected to foster open communication, handle disciplinary procedures, and engage in the hiring process to assemble a team aligned with the property’s expectations and culture.

Customer service is another vital aspect of this role. The housekeeping manager must set the standard for positive guest interactions, participate in developing corrective action plans to elevate guest satisfaction, and empower their team to deliver outstanding service consistently. They will respond to guest complaints promptly and work toward continuous improvement in service delivery.

Working at the New Orleans Marriott means joining a workplace that values inclusivity and equal opportunity. Marriott International is committed to non-discrimination and celebrates the unique backgrounds of its associates. The company offers a culture where diversity is cherished, and employees have ample opportunities for professional development, recognition, and personal growth. By joining this team, candidates become part of a respected global brand synonymous with hospitality excellence and luxury, particularly through the JW Marriott segment, which emphasizes holistic associate well-being and a luxurious working environment.

At Marriott Hotels, including JW Marriott, the philosophy is to enable associates to be their best selves by providing a supportive community and a platform for pursuing passions within the hospitality sector. This role is ideal for someone passionate about leadership, guest satisfaction, and operational excellence in a prestigious setting. Joining the New Orleans Marriott Warehouse Arts District means contributing to a warm, welcoming, and high-standard environment known for unmatched hospitality and innovation.