Assistant Director of Services

St. Regis Hotels & Resorts is a globally recognized luxury hospitality brand under the umbrella of Marriott International, which boasts over 50 exquisite hotels and resorts situated in prestigious locations worldwide. Since the inception of the first St. Regis hotel in New York by John Jacob Astor IV in the early twentieth century, St. Regis has been synonymous with bespoke, anticipatory service, blending classic sophistication with modern sensibility. The brand delivers a unique guest experience, highlighted by the signature Butler Service, ensuring every stay is tailored and memorable. As part of Marriott International, St. Regis upholds a commitment to diversity, equity, and inclusion, fostering a workplace where associates from various backgrounds thrive and contribute to a vibrant, inclusive culture. The company champions equal opportunity, actively embracing all associates and promoting an environment free from discrimination based on disability, veteran status, or any other legally protected characteristic. The spirit of St. Regis is embodied by a dedicated team focused on flawless service, operational excellence, and delivering luxury experiences that exceed expectations. Relocation assistance is available for qualified candidates, enhancing accessibility to this prestigious role.

The role of Housekeeping Manager at St. Regis Hotels & Resorts involves overseeing the daily housekeeping operations to maintain the highest standards of cleanliness and guest satisfaction across guest rooms, public areas, and employee spaces within the property. This full-time management position is based in Bal Harbour, Florida, offering an annual salary range of $72,000 to $90,000 with eligibility for bonuses. The Housekeeping Manager is responsible for supervising the housekeeping team, managing staffing to meet both operational and financial objectives, and ensuring that all work aligns with the property's overall budget goals. Responsibilities include daily oversight of cleaning assignments, inventory management of supplies, and enforcing compliance with housekeeping policies, standards, and procedures. The manager conducts regular inspections of guest rooms and public spaces, followed by action plans to improve service delivery and operational efficiency.

An integral part of the role is human resource management within the department; the Housekeeping Manager utilizes on-the-job training tools to educate and support new room attendants, fosters open and collaborative relationships with all employees, and monitors staff schedules and attendance in line with business demands. This role also requires the enforcement of property policies, disciplinary procedures, and the promotion of employee recognition and morale through continuous feedback and engagement. The manager is expected to participate in employee hiring and disciplinary processes while closely monitoring employee satisfaction to identify and address any workplace issues.

Customer service excellence is at the core of this leadership position. The Housekeeping Manager sets a positive example for guest interactions, participates in the development of corrective action plans to enhance guest satisfaction, and empowers staff to deliver exceptional service consistently. Addressing guest complaints professionally and focusing on continuous improvement in service performance are fundamental elements of the role. This position provides a unique opportunity to lead a vital department within a luxury hotel environment, combining operational management with team development to uphold the prestigious standards that define the St. Regis brand. Candidates embarking on this career path can expect a dynamic, rewarding work environment where their leadership and commitment directly contribute to the guest experience and the property's success.