Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
employee training
Diverse work environment
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences through its diverse portfolio of distinguished brands. Among these, JW Marriott stands out as a symbol of luxury, comprising over 100 upscale properties in key cities and unique resort destinations worldwide. Recognized for its commitment to associate well-being and development, JW Marriott is dedicated to fostering a supportive and inclusive work environment where employees can thrive professionally and personally. The company's ethos is centered around the belief that happy employees lead to satisfied guests, encapsulating this philosophy in the signature "JW Treatment". JW Marriott offers its associates ample opportunities for training, career advancement, and recognition within a vibrant and collaborative community of professionals.
This job opening is for a full-time Management position based at the JW Marriott location in San Antonio, Texas. The role focuses on overseeing daily housekeeping and laundry operations to ensure that guest rooms, public areas, and employee spaces are impeccably maintained. Reporting responsibilities include managing housekeeping functions and staff, conducting inspections, and executing operational plans to enhance cleanliness and customer satisfaction. The position is also tasked with budget management, ensuring operational objectives align with and contribute to the overall financial goals of the property. Effective communication with team members and departmental collaboration are key for achieving desired results.
The Housekeeping Manager will supervise shift operations, uphold housekeeping policies and standards, and maintain inventory control to guarantee sufficient supplies and equipment are available. Human resources duties are integral, including training and scheduling employees, monitoring attendance, administering disciplinary procedures, and promoting a positive workplace culture through employee recognition and open communication channels. The role also supports recruitment and hiring to build a skilled and motivated team.
Client satisfaction is a priority, with the Housekeeping Manager setting the tone for excellent guest relations, addressing complaints, and implementing corrective actions to continually improve service levels. This leadership role emphasizes empowerment of staff, consistent reinforcement of guest satisfaction values in daily meetings, and a proactive approach to service excellence. The annual salary for this position ranges from $72,000 to $90,000, with eligibility for performance-based bonuses.
Working at JW Marriott means joining a global brand that values diversity, inclusivity, and respect for all individuals. Marriott International is an equal opportunity employer committed to non-discrimination based on factors such as disability and veteran status, reflecting its dedication to creating an equitable workplace. This position represents a unique opportunity to contribute to a luxury hospitality environment that supports your growth, celebrates culture, and invites you to belong to an amazing global team where you can become the best version of yourself.
This job opening is for a full-time Management position based at the JW Marriott location in San Antonio, Texas. The role focuses on overseeing daily housekeeping and laundry operations to ensure that guest rooms, public areas, and employee spaces are impeccably maintained. Reporting responsibilities include managing housekeeping functions and staff, conducting inspections, and executing operational plans to enhance cleanliness and customer satisfaction. The position is also tasked with budget management, ensuring operational objectives align with and contribute to the overall financial goals of the property. Effective communication with team members and departmental collaboration are key for achieving desired results.
The Housekeeping Manager will supervise shift operations, uphold housekeeping policies and standards, and maintain inventory control to guarantee sufficient supplies and equipment are available. Human resources duties are integral, including training and scheduling employees, monitoring attendance, administering disciplinary procedures, and promoting a positive workplace culture through employee recognition and open communication channels. The role also supports recruitment and hiring to build a skilled and motivated team.
Client satisfaction is a priority, with the Housekeeping Manager setting the tone for excellent guest relations, addressing complaints, and implementing corrective actions to continually improve service levels. This leadership role emphasizes empowerment of staff, consistent reinforcement of guest satisfaction values in daily meetings, and a proactive approach to service excellence. The annual salary for this position ranges from $72,000 to $90,000, with eligibility for performance-based bonuses.
Working at JW Marriott means joining a global brand that values diversity, inclusivity, and respect for all individuals. Marriott International is an equal opportunity employer committed to non-discrimination based on factors such as disability and veteran status, reflecting its dedication to creating an equitable workplace. This position represents a unique opportunity to contribute to a luxury hospitality environment that supports your growth, celebrates culture, and invites you to belong to an amazing global team where you can become the best version of yourself.
Job Requirements
- High school diploma or GED
- Two years experience in housekeeping or related professional area
- Or two-year degree from an accredited university in a related major
- Effective leadership and management skills
- Strong interpersonal and communication abilities
- Ability to schedule and track employee time
- Knowledge of housekeeping standards and procedures
- Ability to conduct inspections and maintain quality control
- Competence in using training tools and providing feedback
- Commitment to guest satisfaction and service excellence
- Ability to participate in hiring and disciplinary processes
Job Qualifications
- High school diploma or GED
- Two years of experience in housekeeping or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field without required work experience
- Proven ability to manage housekeeping staff and operations
- Strong communication and organizational skills
- Ability to manage budgets and operational goals
- Experience in employee training and development
- Skilled in inventory and supply management
- Demonstrated customer service and guest relations expertise
- Ability to enforce policies and handle disciplinary actions
- Capable of fostering positive employee relations and feedback mechanisms
Job Duties
- Review staffing levels to meet guest service and operational needs
- Obtain and assign cleaning tasks based on check-outs and immediate room requirements
- Inventory housekeeping supplies to ensure adequacy
- Supervise inspection programs for guest rooms and public spaces
- Manage housekeeping operations to meet budget goals
- Ensure employees have proper supplies, equipment, and uniforms
- Communicate operational priorities and follow-up with staff
- Supervise daily housekeeping shifts and uphold policies and standards
- Participate in departmental meetings to communicate goals
- Train new room attendants and provide ongoing training
- Establish and maintain collaborative employee relationships
- Schedule staff according to business demands and track attendance
- Ensure employees understand performance expectations
- Administer disciplinary procedures fairly and consistently
- Provide feedback on employee service behaviors
- Recognize employee achievements across all shifts
- Facilitate open communication and address employee concerns
- Participate in progressive discipline and hiring
- Set a positive example for guest relations
- Implement corrective action plans to improve guest satisfaction
- Empower employees to deliver excellent customer service
- Emphasize guest satisfaction in departmental communications
- Respond to guest complaints and strive for improved service performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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