Assistant Director of Rooms

Temecula, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,000.00 - $90,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

safe work environment

Job Description

Temecula Creek Inn is a distinguished four-star resort nestled within the scenic Pechanga Indian Reservation. Known for its luxurious accommodations, exceptional service, and picturesque surroundings, Temecula Creek Inn offers guests an unparalleled experience combining comfort, elegance, and top-tier hospitality. This full-service resort caters to leisure and business travelers alike, providing a wide range of amenities including fine dining, spa services, golf facilities, and exceptional event spaces. The resort prides itself on upholding high standards of quality and customer satisfaction, making it a premier destination within the region.

The role of Assistant Director of Rooms at Temecula Creek Inn is a pivotal leadership position within the Rooms Division. This full-time role, reporting directly to the General Manager or other designated personnel, entails overseeing all staff and operational aspects of the Rooms Division, which includes Front Desk, Housekeeping, Revenue Management, and Reservations departments. The individual in this position is fundamentally responsible for ensuring the seamless delivery of superior guest service aligned with the resort's four-star rating standards. This involves making high-level decisions to support the resort's objectives, maintaining exceptional employee morale and departmental productivity, and guaranteeing that guest needs and requests are handled promptly and professionally.

Key responsibilities include managing departmental budgets in collaboration with the General Manager and Director of Finance, coordinating with other departments on group events and special programs, overseeing guest check-ins to ensure a flawless experience, and continuously inspecting guest rooms and public spaces to surpass cleanliness expectations. The Assistant Director of Rooms also plays an essential role in maximizing hotel revenue through salesmanship and system maintenance, managing inventory and vendor relations, and ensuring compliance with safety and emergency protocols.

This position demands a leader who is detail-oriented, organized, and adept at training and developing staff to maintain luxury resort service standards. Applicants are expected to have a Bachelor's degree in Hotel or Business Management or equivalent experience, a minimum of four years in a supervisory role within hotel rooms operations, and proficiency with relevant software and regulatory knowledge. The role requires flexibility, the ability to work under pressure, and commitment to upholding the resort's high standards. The salary range for this position is between $75,000 and $90,000 annually, reflecting the importance and level of expertise required.

Temecula Creek Inn offers a unique employment experience rooted in its cultural and geographic setting on tribal land, governed by the Pechanga Tribal Court and its sovereign laws. The relationship is at-will, emphasizing flexibility and adaptability to meet the dynamic needs of hotel operations. The Assistant Director of Rooms will be a key member of the leadership team, contributing to the resort's mission of providing an exceptional guest experience while fostering a safe, productive, and engaging work environment for all staff members.

Job Requirements

bachelor's degree in hotel or business management or equivalent experience
minimum four years experience in a leadership supervisory position within hotel rooms operations
english fluency required
proficiency in microsoft applications hotel profit and loss statements property management systems and inventory management software
familiarity with osha sb198 local department of health regulations and relevant laws governing hazardous substances
demonstrated ability to train staff and ensure luxury resort customer service
strong written and verbal communication skills
detail oriented
organized and efficient
safety-minded
high quality standards for production and service
good team player
customer service focus
ability to effectively manage staff to maintain high morale and productivity
stands walks short to long distances approximately 60 percent of shift
sits at desk or in meetings approximately 40 percent of shift
moderate use of phones daily
uses personal computer approximately 25 percent of shift
frequent use of stairs daily
must be flexible to work long sometimes irregular hours
must be able to work well under pressure

Job Qualifications

bachelor's degree in hotel or business management or equivalent experience
minimum four years experience in a leadership supervisory position within hotel rooms operations
proficiency in microsoft applications hotel profit and loss statements property management systems and inventory management software
familiarity with osha sb198 local department of health regulations and relevant laws governing hazardous substances
demonstrated ability to train staff and ensure luxury resort customer service
strong written and verbal communication skills
detail oriented
organized and efficient
safety-minded
high quality standards for production and service
good team player
customer service focus
ability to effectively manage staff to maintain high morale and productivity

Job Duties

make high-level decisions on behalf of the resort team members and owners
hire train schedule support review discipline and terminate employees directly accountable to their position
understand and respond to all guest needs and requests in a timely and professional manner
prepare annual departmental budgets with the General Manager and Director of Finance
attend weekly group evaluation meetings and coordinate with hotel departments on group and special event programs
ensure gracious and sincere customer service to arriving guests including directing guests and explaining package instructions
oversee proper handling of guest check-ins by front desk staff including verifying identification and credit and entering information into the hotel system
inspect guest rooms and public spaces with housekeeping leadership to ensure cleanliness standards
maximize hotel revenue by encouraging staff salesmanship and maintaining the Hotel Management System
ensure maintenance and control of guest room keys by Front Desk staff
develop and implement efficient routine and emergency procedures for all division departments
continuously implement the Guestroom Preventative Maintenance program
personally ensure satisfactory conditions of VIP rooms and special attention for repeat guests
communicate accurate room status condition and maintenance information to relevant departments
establish and control inventory of divisional materials including guest amenities and supplies
annually bid all major vendor supplies for division departments
serve as a member of the Safety Committee
monitor and control departmental expenditures to meet operational standards and budget
be familiar with emergency procedures and provide assistance during emergencies
document personnel and payroll transactions for processing
ensure safe work practices and compliance with safety rules and equipment use
conduct departmental safety training for new employees
adhere to all Rooms department and Temecula Creek Inn policies and procedures
report suspicious occurrences and hazardous conditions immediately
maintain cleanliness and safety of work areas
practice safe work habits to avoid injury
attend all mandatory meetings
perform other tasks including cross-training as directed