Assistant Director of Rooms

Temecula, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,000.00 - $90,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

Temecula Creek Inn is a prestigious resort nestled within the scenic Pechanga Indian Reservation, renowned for offering exceptional hospitality services and a luxurious guest experience. As a full-service resort, Temecula Creek Inn combines comfort with elegant amenities to provide a perfect getaway for travelers seeking relaxation and quality service. The resort prides itself on its commitment to maintaining high standards of customer service consistent with a four-star rating, making it a leading destination in Temecula, California. Known for its beautiful accommodations, fine dining, and a variety of recreational activities, Temecula Creek Inn continuously strives to elevate the guest experience through its dedicated team of professionals.

The Assistant Director of Rooms is a pivotal leadership role within the Rooms Division at Temecula Creek Inn, reporting directly to the General Manager or other designated authority. This full-time position entails overseeing the day-to-day operations of the Rooms Division, which includes managing the Front Desk, Housekeeping, Revenue Management, and Reservations departments. The primary goal is to ensure that guests receive superior customer service and that the quality standards of the resort are upheld at all times. The Assistant Director of Rooms is responsible for making high-level decisions that positively impact the resort, the team, and ownership interests.

In this role, strategic management and operational oversight are key as the incumbent will oversee staff hiring, training, scheduling, performance reviews, and disciplinary actions to sustain high employee morale and productivity. The position demands a deep understanding of guest needs with the ability to respond swiftly and professionally to requests, thereby ensuring total guest satisfaction. The role also involves budgeting for the Rooms Division, collaborating with finance for annual departmental budgets, and participating in weekly group evaluation meetings to align hotel departments with upcoming group events and past performance reviews.

Attention to detail and operational excellence are critical as the Assistant Director of Rooms routinely inspects guest rooms and public areas to maintain impeccable cleanliness and service standards. Revenue maximization is a priority through staff training on sales techniques, status control, and effective use of the hotel’s management systems. Additionally, the role includes managing inventory, vendor contracts, and preventative maintenance programs. Safety is paramount, with responsibilities including conducting safety training, monitoring adherence to company safety policies, and serving on the Safety Committee. The role also requires familiarity with OSHA and other regulatory frameworks to ensure compliance.

This dynamic position demands strong leadership skills, organization, and safety awareness to handle emergency procedures calmly and effectively. The Assistant Director of Rooms must foster a customer-focused environment, ensuring that every guest interaction reflects the resort’s commitment to excellence. Flexibility to work irregular hours and the ability to work well under pressure are essential. This role represents an exciting opportunity for experienced hospitality professionals passionate about enhancing operational processes and delivering exceptional guest experiences at a luxury resort.

Job Requirements

Bachelor's degree in Hotel or Business Management or equivalent experience required
English fluency required
minimum four years experience in leadership or supervisory position within hotel rooms operations
proficiency in Microsoft applications, hotel profit and loss statements, property management systems, and inventory management software required
familiarity with OSHA, SB198, local Department of Health regulations, and laws governing hazardous substances
demonstrated ability to train staff and uphold luxury resort customer service standards
strong written and verbal communication skills
detail oriented and organized
safety-minded
high quality standards for production and service
good team player with customer service focus
ability to manage staff to maintain morale and productivity
ability to stand and walk up to 60 percent of shift
ability to sit at desk or in meetings approximately 40 percent of shift
moderate use of phones daily
personal computer use about 25 percent of shift
frequent use of stairs daily
flexibility to work long, irregular hours
ability to work well under pressure

Job Qualifications

Bachelor's degree in Hotel or Business Management or equivalent experience
proven leadership/supervisory experience in hotel rooms operations
proficiency in Microsoft Office and property management systems
ability to train and develop staff
excellent communication skills
experience with budgeting and financial statements
knowledge of safety regulations and emergency procedures
strong organizational and problem-solving skills
customer service oriented
ability to maintain high standards of cleanliness and guest satisfaction
ability to handle high-pressure situations calmly and effectively

Job Duties

Responsible for making high-level decisions on behalf of the resort, team members, and owners
hire, train, schedule, support, review, discipline, and terminate employees accountable to maintain high morale and productivity
understand and respond to all guest needs and requests in a timely and professional manner
prepare annual departmental budgets for all departments in the division with General Manager and Director of Finance
attend weekly group evaluation meetings to coordinate hotel departments for group and special event catering programs
ensure gracious customer service to all arriving guests, including direction and package instructions
ensure proper handling of guest check-ins including welcoming, identification, credit verification, paperwork completion, system entry, and guest satisfaction
inspect guest rooms and public space with Housekeeping Leadership Team to ensure cleanliness standards
maximize hotel revenue through staff salesmanship, status control, and Hotel Management System
ensure proper maintenance and control of guest room keys by Front Desk staff
develop and ensure efficient routine and emergency procedures for all departments
ensure Guestroom Preventative Maintenance program is implemented
personally ensure satisfactory condition of VIP rooms pre-occupancy
provide accurate rooms status, condition, and maintenance information to operating departments
establish and control inventory of divisional materials and supplies
annually put out to bid all major vendor supplies
serve as a member of the Safety Committee
monitor and control departmental expenditures to meet operational standards within budget
be familiar with hotel emergency procedures and provide calm assistance during emergencies
properly document personnel/payroll transactions for Human Resources processing
ensure safe work practices and compliance with safety rules for all Rooms staff
conduct departmental safety training for new hires
comply with Rooms department and Temecula Creek Inn policies
report suspicious occurrences and hazardous conditions immediately
maintain cleanliness and safety of work areas
practice safe work habits to avoid injury
attend all mandatory meetings
perform other tasks including cross-training as directed