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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid holidays
Job Description
Hyatt Centric is a vibrant lifestyle hotel brand known for its commitment to connecting guests with the most authentic experiences in the heart of each destination. Located in dynamic urban environments, Hyatt Centric hotels pride themselves on delivering immersive guest experiences that reflect the local culture, energy, and unique characteristics of the neighborhood. Hyatt Centric Rittenhouse Square in Philadelphia is a premier, 332-room urban hotel nestled in one of the city’s most vibrant neighborhoods. This high-energy hotel is designed for explorers at heart – guests and team members alike who value connection, discovery, and engaging local experiences. The brand embraces... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum 3 years of leadership experience in hotel rooms division
- Experience managing front office and housekeeping preferred
- Familiarity with PMS systems and hotel operations
- Ability to work flexible schedules including evenings weekends and holidays
- Strong knowledge of safety security and labor regulations
- Excellent communication and interpersonal skills
- Ability to lead and mentor diverse teams
- Ability to handle high-pressure situations calmly and efficiently
Job Qualifications
- Bachelor’s degree in Hospitality Management or related field preferred
- 3-5+ years of progressive Rooms Division leadership experience in a lifestyle or full-service hotel environment preferably with Hyatt
- Experience managing both Front Office and Housekeeping operations preferred
- Strong understanding of PMS systems Hyatt systems experience a plus
- Proven ability to lead in a fast-paced urban hotel environment
- Experience working with third-party vendors strongly preferred
- Solid knowledge of safety and security procedures
- Previous Union Hotel experience ideal with understanding of CBA
- Dynamic hands-on leadership style
- Flexibility in schedule with understanding of business levels
- Guest-centric with strong emotional intelligence
- Operational agility and problem-solving skills
- Ability to thrive in a fast-paced evolving environment
- Strong communication and cross-functional collaboration
- Passion for local experiences and lifestyle hospitality
Job Duties
- Oversee daily operations of Front Office and Housekeeping ensuring efficient room flow cleanliness and readiness
- Maintain a strong presence in lobby and guest areas creating a welcoming and dynamic environment
- Drive performance in guest satisfaction cleanliness scores and operational efficiency
- Support Front Desk operations during peak periods including check-in/check-out guest engagement and issue resolution
- Partner with Housekeeping teams through room inspections quality control and operational support
- Lead by example demonstrating urgency adaptability and a guest-first mindset
- Collaborate with outsourced partners including Food & Beverage Parking and Security to ensure a seamless guest experience
- Act as the operational bridge between hotel teams and third-party vendors ensuring alignment with Hyatt Centric service expectations
- Uphold and reinforce all safety and security protocols across the property
- Work closely with security partners to ensure preparedness for emergencies incidents and compliance requirements
- Coach and mentor Front Office and Housekeeping leaders to build a high-performing engaged team
- Serve as Manager on Duty and primary decision-maker in absence of Director of Operations
- Coordinate across departments to ensure seamless hotel operations
- Maintain composure and leadership during high-pressure situations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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