ASSISTANT DIRECTOR OF ROOMS

Hyatt Centric is a vibrant lifestyle hotel brand known for its commitment to connecting guests with the most authentic experiences in the heart of each destination. Located in dynamic urban environments, Hyatt Centric hotels pride themselves on delivering immersive guest experiences that reflect the local culture, energy, and unique characteristics of the neighborhood. Hyatt Centric Rittenhouse Square in Philadelphia is a premier, 332-room urban hotel nestled in one of the city’s most vibrant neighborhoods. This high-energy hotel is designed for explorers at heart – guests and team members alike who value connection, discovery, and engaging local experiences. The brand embraces a culture that encourages agility, collaboration, and service excellence, making it an attractive workplace for hospitality professionals who thrive in dynamic environments. Hyatt Centric Rittenhouse Square offers a unique opportunity to work in a fast-growing hotel setting where every guest interaction is prioritized and celebrated. This establishment is well-known for its dedication to quality service, innovative hospitality solutions, and a strong teamwork culture that reflects Hyatt's global standards while maintaining a local flavor. Employment with Hyatt Centric Rittenhouse Square provides career growth opportunities within the broader Hyatt Hotels Corporation, one of the most respected hospitality companies worldwide. This role is a full-time position offering competitive compensation and benefits within the Hyatt brand’s lifestyle segment.

The Assistant Director of Rooms at Hyatt Centric Rittenhouse Square plays a crucial leadership role, overseeing both the Front Office and Housekeeping departments to ensure seamless, intuitive, and engaging experiences for every guest. This is a hands-on, highly visible position requiring a keen ability to lead from the floor during busy periods, actively supporting operations such as check-in/check-out, guest engagement, and service recovery. This role is ideal for a proactive hospitality professional who values operational excellence and understands the critical importance of guest satisfaction and team collaboration. Beyond daily operational leadership, the Assistant Director of Rooms acts as the property’s acting Manager on Duty in the absence of the Director of Operations, providing decisive leadership and coordination across multiple departments. The position also involves managing relationships with third-party vendors such as Food & Beverage, Parking, and Security services to ensure an integrated guest experience that meets Hyatt Centric’s high standards. Additionally, the role demands a strong commitment to safety and security, including incident response and compliance with local labor regulations and union agreements, particularly between the Front Desk and Housekeeping departments. This leadership position requires developing and mentoring department leaders to foster an inclusive, high-performing, and engaged team culture that aligns with Hyatt’s values. Individuals who thrive in this role exhibit dynamic, guest-centric leadership, problem-solving agility, and a passion for lifestyle hospitality that celebrates local experiences. Joining Hyatt Centric Rittenhouse Square means becoming part of a collaborative team that values innovation, service excellence, and community involvement, all within an exciting urban setting that encourages career advancement within the Hyatt family.