Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $86,106.64 - $102,483.20
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
employee discount
Professional development opportunities
flexible scheduling
Job Description
Mandarin Oriental Residences, Beverly Hills, represent the epitome of luxury living in one of the most prestigious neighborhoods globally. Spanning an entire city block atop Beverly Hills' famed Golden Triangle and just moments away from the iconic Rodeo Drive, the residences bring together legendary service and boutique living, creating an unmatched lifestyle experience. As the first new condominium development in Beverly Hills in over a decade, these residences provide residents with exclusive, refined experiences that elevate the concept of effortless luxury to new heights. Renowned for delivering world-class service with a heartfelt approach, Mandarin Oriental Residences strive to maintain the... Show More
Job Requirements
- Work authorization in the United States required
- Experience working or managing luxury Residential or Condominium operations especially mixed-use properties
- Preferred college degree with continuing studies in Real Estate, Property Management, or Hotel Management
- Strong mathematical, analytical, and business acumen skills
- Ability to communicate effectively in written and spoken English
- Excellent communication and computer skills
- Ability to multitask and work well in a team environment
- Ability to stand for extended periods
- Professional presentation and grooming standards aligned with Mandarin Oriental policies
- Flexibility to work mornings, mid shifts, evenings, overnights, weekends and holidays
- Valid California Driver License
Job Qualifications
- Experience managing luxury residential or condominium operations
- Degree or coursework in Real Estate, Property Management, or Hotel Management
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Teams, SharePoint and property management software
- Strong leadership, organizational and time-management skills
- Skilled in handling resident relations and service excellence
- Ability to develop and coach team members
- Experienced in budgeting, cost control, and inventory management
- Knowledge of safety, security, and building regulatory compliance
- Excellent interpersonal and communication skills
- Ability to multitask and adapt to changing environments
- Professional grooming and presentation
- Demonstrated ability to work well under pressure and maintain composure
Job Duties
- Understand project condominium documents including CC&R's, Master Deed, By-Laws, and management agreements
- Oversee upkeep and maintenance of all residential areas
- Complete weekly and monthly reports such as payroll, time and attendance, HOA billing, and month-end closing
- Create work schedules, arrange coverage, and coordinate vacation requests for colleagues
- Train, supervise, coach, and manage residential team members
- Conduct performance reviews and develop coaching and development plans
- Support Residential departments with delivery of services and desk coverage
- Coordinate distribution of services and amenities including concierge, housekeeping, and engineering
- Track inventory and order supplies including machinery, office, and housekeeping supplies
- Originate purchase orders and control labor and operating expenses
- Respond to resident requests, complaints, and questions
- Communicate key property and HOA information to residents
- Assist in coordinating resident and colleague events and drafting communications
- Maintain files and records for rental units and lease renewals
- Coordinate building maintenance with Facilities Manager and department
- Submit billing forms for Engineering, Housekeeping, and miscellaneous charges
- Administer and maintain software systems used in operations
- Obtain and file insurance documentation from vendors and contractors
- Arrange building identification for residents and guests
- Coordinate and supervise move-ins and move-outs
- Provide weekly activity summaries and event reports
- Assist Director in fulfilling Property Management Agreement obligations
- Authorize building access, events, and open houses
- Coordinate Board and department meetings and documentation
- Manage relationships with internal and external stakeholders
- Ensure building compliance with FLHSSE Safe and Sound regulations
- Execute computer systems operations including Microsoft Office and property software
- Implement safety codes of conduct and SOPs with Facilities Manager and Director
- Coordinate security contractors and manage CCTV and surveillance systems
- Participate in safety training, simulations, and incident investigations
- Comply with state and governmental safety and security laws
- Prepare property budgets and attend training and meetings
- Deliver excellent communication via email, phone, and radio
- Maintain professionalism and service orientation with residents and colleagues
- Adapt to business changes and extend duties as assigned
- Lead and influence future-focused business growth
- Hold and maintain a valid California Driver License
- Park and retrieve cars safely and timely for residents
Job Location
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