ASSISTANT DIRECTOR OF OPERATIONS - FOOD & BEVERAGE

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $91,500.00 - $116,700.00

Work Schedule

Standard Hours

Benefits

Health insurance eligibility

401(k) eligibility

401(k) matching contribution

monthly fitness membership reimbursement

Qualified parking & transportation tax exemption

paid time off & holidays

discounted colleague rate room nights

complimentary room nights

Complimentary Meals

Job Description

Hyatt is a globally recognized hospitality company committed to delivering exceptional guest experiences through attentive and caring associates. With a presence in key cities worldwide, Hyatt is known for its dedication to service excellence, luxurious accommodations, and innovative dining options. Hyatt Regency Chicago, a flagship property in the Hyatt portfolio, exemplifies the brand's commitment to quality and guest satisfaction. This establishment embraces a culture where associates are encouraged to provide personalized service, ensuring every guest's stay is memorable.

The Assistant Director of Food and Beverage at Hyatt Regency Chicago plays a pivotal role in managing and overseeing the diverse food and beverage operations within the hotel. This leadership position involves spearheading the management of Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, and all other related areas, ensuring seamless operational flow and superior guest service. The assistant director is entrusted with both short and long-term strategizing to enhance the food and beverage department's efficiency and profitability. This includes developing budgets, implementing marketing strategies, and maintaining Hyatt's high standards of quality and service.

This role demands a hands-on leader capable of overseeing front and back of house operations, promoting employee development, and managing financial controls such as payroll, forecasting, and inventory. The Assistant Director works closely with other hotel departments to synchronize efforts in delivering efficient service and exceptional experiences to guests. Responsibilities also extend to resolving guest concerns promptly, ensuring regulatory compliance, and sustaining Hyatt's reputation for excellence.

Hyatt offers a competitive salary range for this position, from $91,500 to $116,700, based on experience and qualifications. This role is ideal for a seasoned food and beverage professional with a passion for leadership and a commitment to operational excellence in the hospitality industry. The successful candidate will enjoy a dynamic work environment, opportunities for career growth, and a chance to be part of a globally respected hotel brand dedicated to exceptional guest experiences.

Job Requirements

4 years or more of progressive hotel food and beverage experience typically with Hyatt
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear and concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience implementing new food and beverage concepts

Job Qualifications

4 years or more of progressive hotel food and beverage experience typically with Hyatt
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear and concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience implementing new food and beverage concepts

Job Duties

Responsible for short and long term planning and the management of the food and beverage operations in the front and back of the house
Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
Implement and maintain food and beverage sales/marketing programs
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Exercise quality control for both food and beverage
Maintaining Hyatt standards of service and ensure their implementation
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Staff
Coach and counsel employees to reflect Hyatt service standards and procedures