Assistant Director of Operations

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $93,000.00 - $112,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

retirement savings plan

basic life insurance

Paid vacation

paid sick days

Paid new child leave

Paid holidays

Paid Family Bonding Time

Adoption assistance

Free room nights

discounted room rates

Tuition Reimbursement

Free Meals

Employee stock purchase plan

Retail Discounts

Career growth potential

Job Description

Hyatt Regency Washington on Capitol Hill is a prestigious hotel located just steps from the U.S. Capitol building, featuring 838 rooms and a commitment to exceptional guest experiences. The hotel is part of Hyatt Hotels Corporation, a renowned global hospitality company known for its dedication to quality service and employee engagement. Hyatt has been consistently recognized as one of Fortune's 100 Best Companies to Work For, reflecting its focus on cultivating a positive work culture and supporting employee growth across all levels of the organization. Hyatt Regency Washington on Capitol Hill prides itself on offering a welcoming atmosphere for guests and a collaborative, dynamic environment for its employees, driving operational excellence and memorable stays for every visitor.

The Assistant Director of Operations role at Hyatt Regency Washington on Capitol Hill is a pivotal leadership position within the hotel’s management team, designed to support the Director of Operations and the broader Hotel Leadership Team. The individual in this role plays a critical part in overseeing all hotel operations, ensuring that service standards align with the Hyatt brand, and driving financial performance. This role requires a hands-on leader with strong operational acumen who is capable of managing multiple complex departments, including Food and Beverage and Rooms Division, in a high-paced hospitality environment. The Assistant Director of Operations is not only accountable for day-to-day hotel operations but also acts as a mentor and coach to department heads, fostering collaboration and accountability across the organization.

This position is an excellent developmental opportunity for candidates motivated by growth and eager to advance their careers within Hyatt. It emphasizes leadership through influence, engagement of colleagues, and the ability to drive business results while maintaining a culture of care, professionalism, and continuous improvement. The Assistant Director of Operations must demonstrate exceptional communication skills, strong analytical capabilities, and a deep understanding of labor management and financial controls. This role offers a competitive annual salary range of $93,000 to $112,000, commensurate with experience. The position is full-time and includes a comprehensive benefits package that supports employee well-being and professional development, reinforcing Hyatt's reputation as an employer of choice in the hospitality industry.

Job Requirements

Bachelor's degree in hospitality management business administration or related field preferred
Minimum 3 years of department head or similar leadership experience in the hospitality industry
Proven track record of managing operations within a large-scale hotel environment
Strong analytical and financial management skills
Excellent interpersonal and leadership abilities
Availability to work varied shifts including weekends and holidays
Ability to work in a fast-paced and dynamic hospitality setting
Proficiency in hotel management software and Microsoft Office
Strong organizational and multitasking skills
Effective communication skills in English

Job Qualifications

3-5 years of department head experience in large hotel operations
Proven ability to manage and influence at all levels of the organization
Strong proficiency in labor management scheduling and financial controls
Demonstrated ability to multitask prioritize and execute through others
High level of ownership accountability and follow-through
Excellent verbal and written communication skills
Ability to read write and speak English fluently
Experience in a full-service Hyatt or comparable branded hotel environment

Job Duties

Oversee hotel operations ensuring consistency with Hyatt brand standards guest satisfaction and financial objectives
Review and interpret financial and operational reports demonstrating strong numerical and analytical capability
Support cross-functional collaboration and alignment across departments to achieve hotel-wide goals
Actively lead through department leaders empowering them while reinforcing accountability and performance expectations
Manage multiple priorities effectively in a dynamic hospitality environment
Model Hyatt leadership expectations by demonstrating care for guests and colleagues clear communication and professionalism
Coach counsel and develop department heads and managers to ensure strong performance accountability and continuous growth while building a leadership pipeline aligned with organizational goals and future readiness
Support Project Olympia by driving productivity efficiency and labor optimization while maintaining service excellence and colleague engagement
Execute additional operational responsibilities as assigned by the Director of Operations or Leadership Team