ASSISTANT DIRECTOR OF HUMAN RESOURCES

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Free room nights

discounted room rates

friends and family room rates

Medical insurance

prescription insurance

Dental Insurance

Vision Insurance

401K with company match

Paid vacation

paid sick days

new child leave

Personal Days

Paid Family Bonding Time

Adoption assistance

Tuition Reimbursement

Free colleague meals during shift

Employee stock purchase plan

Retail Discounts

Job Description

Hyatt is a leading global hospitality company known for its commitment to making every guest feel at home, delivering exceptional experiences, and fostering meaningful careers. Rooted in a culture of belonging, Hyatt emphasizes the power of connection, sustainability, and human-centered service. With properties worldwide, Hyatt offers a diverse working environment where individuality is valued, and every team member’s role contributes to the overall guest experience. As a hospitality company, Hyatt is dedicated to creating journeys from trips, transforming simple encounters into memorable experiences, and inspiring its employees to grow professionally within a supportive and enriching environment.

Located in downtown Miami, Hyatt’s flagship hotel is situated in the vibrant Brickell neighborhood, a trendy area known for its dynamic mix of business, shopping, and cultural attractions. Overlooking the Miami River, the hotel benefits from its proximity to local highlights such as the Miami Riverwalk, Bayfront Park, the Port of Miami, and the Kaseya Center. This prime location not only offers hotel guests easy access to prominent attractions like Brickell City Center, Little Havana, and the Frost Museum of Science but also provides its staff with an exciting and engaging workplace environment.

The Assistant Director of Human Resources position at Hyatt in Miami is a senior leadership role designed to support the Director of Human Resources in steering the hotel’s HR department towards operational excellence and a strong employee-centric culture. This role requires the individual to be deeply involved in all facets of human resources, including colleague relations, recruitment, training, benefits administration, compliance, and employee engagement. The Assistant Director acts as a vital liaison between hotel leadership and staff, ensuring communication flows seamlessly and policies reflect the organization’s values and compliance requirements.

In this role, you will oversee the day-to-day operations of the HR function, coordinating workflows and maintaining structure and efficiency within the department. Supervising and mentoring the HR team, the Assistant Director ensures consistent practices and high-quality internal service delivery. You will provide coaching and guidance to managers and colleagues on key topics such as performance management, workplace conflicts, policy interpretation, and grievance resolution. Additionally, this position is responsible for payroll coordination and the accurate handling of employee data.

Hyatt's HR department is committed to fostering a respectful, transparent, and supportive workplace culture. As the Assistant Director of Human Resources, you will contribute significantly to talent development and retention strategies, participate actively in employee engagement initiatives, and lead the creation and continuous improvement of HR policies and standard operating procedures. Your leadership will be pivotal in bridging HR strategic priorities with hotel operations to drive sustained organizational success.

This position is more than a job—it’s a stepping stone for growth, preparing you to eventually become a Human Resource Director within Hyatt. The role demands a high level of professionalism, discretion, and a genuine passion for hospitality and people development. Hyatt offers a comprehensive benefits package, including health coverage, paid leave, tuition reimbursement, and employee discounts, supporting the well-being and advancement of its team members. Join Hyatt and be part of a company where your career is valued as much as the guests you help to serve.

Job Requirements

Bachelor's degree in human resources, hospitality management, business administration, or a related field preferred
2-5 years of experience in human resources, preferably in hospitality or hotel operations
Spanish fluency preferred but not required
Prior supervisory or management experience
Strong knowledge of employment laws, recruitment processes, colleague relations, and HR best practices
Exceptional interpersonal, communication, and conflict-resolution skills
Proven ability to handle confidential information with discretion and professionalism
Experience using HRIS systems and Microsoft Office applications
HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR preferred
Demonstrated ability to train, coach, and counsel employees supporting their development
Strong organizational skills with ability to manage priorities, deadlines, and multiple stakeholders
Ability to complete projects with accuracy and attention to detail
Open-minded and innovative approach to challenging the status quo
Ability to demonstrate authentic human care for guests and colleagues
Working knowledge of collective bargaining agreements
Experience in employee relations, HR administration, and payroll coordination
Ability to handle sensitive situations professionally, fairly, and discreetly

Job Qualifications

Bachelor's degree in Human Resources, Hospitality Management, Business Administration, or a related field preferred
2–5 years of human resources experience ideally within hospitality or hotel operations
Spanish fluency preferred but not required
Prior supervisory or management experience
Strong knowledge of employment laws, recruitment, colleague relations, and HR best practices
Exceptional interpersonal, communication, and conflict-resolution skills
Proven ability to handle confidential information with discretion and professionalism
Experience with HRIS systems and Microsoft Office applications
HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) preferred
Demonstrated ability to train, coach, and counsel employees while supporting their development
Strong organizational skills with the ability to manage priorities, deadlines, and multiple stakeholders
Ability to drive projects to completion with accuracy and attention to detail
Open-minded, innovative, and willing to challenge the status quo
Ability to embody Hyatt’s purpose by demonstrating authentic human care for guests and colleagues
Strong working knowledge of collective bargaining agreements
Proven experience in employee relations, HR administration, and payroll coordination
Ability to navigate sensitive situations with professionalism, fairness, and discretion

Job Duties

Support the Director of Human Resources in daily departmental operations and serve as a key point of contact for HR-related inquiries
Coordinate the day-to-day workflow of the HR office ensuring priorities, deadlines, follow-ups, and internal processes are handled efficiently and with structure
Supervise, support, and guide the HR team to ensure clear responsibilities, consistent practices, and a high level of internal service
Provide guidance and coaching to managers and colleagues regarding performance management, workplace concerns, policy interpretation, grievances, and other sensitive issues
Provide practical HR guidance to department heads and managers on people management, policies, procedures, and employment matters
Responsible for payroll processes ensuring accurate preparation, review, and coordination of payroll-related information
Contribute to recruitment, onboarding, training, development, internal communication, employee engagement, and colleague experience initiatives