Assistant Director of Housekeeping

Santa Ana, CA, USA|

Job Overview

Compensation

Salary

Range $82,000.00 - $85,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Paid holidays

Disability insurance

Job Description

Montage International is a luxury hospitality company known for its distinctive and passionate approach to creating unique guest experiences in upscale hotels and resorts. Founded on a vision to provide exceptional service and environments where guests can truly relax and enjoy themselves, Montage International consistently focuses on quality, innovation, and guest satisfaction. With properties that are designed to stand out, the company fosters a culture of passion, creativity, and excellence, inviting both employees and guests to live by the motto 'do what you love.' This philosophy is deeply embedded in the corporate values and day-to-day operations, making it an inspiring workplace for hospitality professionals looking to grow and contribute meaningfully to the industry.

The role of Assistant Director of Housekeeping at Montage International is a key leadership position within the hotel operations team. Reporting directly to the Director of Housekeeping, the Assistant Director plays an integral role in overseeing the daily functions of the housekeeping department, ensuring that the highest standards of cleanliness, maintenance, and guest service are continuously met or exceeded. This position demands a proactive leader who can manage and motivate staff while maintaining a strong focus on operational efficiency and financial performance.

In this role, the Assistant Director of Housekeeping will engage in long-term planning and strategic improvements, execute thorough inspections, and collaborate closely with other departments to enhance guest satisfaction. Responsibilities extend beyond daily supervision to include budgeting, forecasting, and resource management to support cost control and departmental goals. Furthermore, this opportunity involves hands-on involvement, sometimes stepping in to assist room attendants and supervisors to meet service demands. The role also emphasizes staff development and fostering a safe, productive workplace where team members feel valued and motivated.

Montage International offers a competitive salary range of $82,000 to $85,000 for this position, reflecting its commitment to attracting top talent who share its passion for excellence and innovation. The company supports diversity and inclusion initiatives, providing reasonable accommodations for applicants with disabilities. With a strong emphasis on employee relations and internal growth opportunities, Montage International is an ideal place for hospitality professionals passionate about making a significant impact while working in a dynamic and supportive environment.

Job Requirements

High school diploma or equivalent
Preferably bachelor's degree
Minimum three years experience in housekeeping in an upscale hotel
Basic computational skills
Intermediate Microsoft Office skills
Knowledge of Opera software preferred
Strong verbal and written communication
Ability to perform budgetary analysis
Understanding of housekeeping service techniques
Ability to manage cost controls and manpower
Physical ability to stand, walk, bend, stoop, squat, stretch, and lift up to 25 lbs regularly

Job Qualifications

High school diploma or equivalent required, bachelor's degree preferred
Three plus years of housekeeping experience in an upscale hotel
Basic computational ability
Intermediate skills with Microsoft Office including Word, Excel, PowerPoint and Outlook
Preferably experience with Opera
Good verbal and written communication skills
Budgetary analysis capabilities
Knowledge of housekeeping service techniques and cost controls including manpower, productivity, and expenses

Job Duties

Focus on long term vision and direction of the housekeeping department including implementing improvements and projects
Conduct regular inspections to ensure hotel cleanliness and maintenance standards
Coordinate department activities with other departments to improve communication and guest satisfaction
Ensure proper maintenance and usage of all equipment
Follow up on maintenance requests related to guest rooms and departmental equipment
Assist with budgeting, forecasting and financial planning of the department
Monitor consumption and order replacement of guest and cleaning supplies and report discrepancies
Assist with monthly inventory
Fill in for room attendants and floor supervisors as needed
Manage selection, training and development of associates to maximize productivity and satisfaction
Provide seamless employee relations with contracted associates ensuring proper training and integration
Establish and maintain safe working conditions
Act on assignments from the Director of Housekeeping
Create appropriate relationships with all levels of hotel associates