Assistant Director of Housekeeping

Surprise, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Travel Discounts

Employee assistance program

Flexible Paid Time Off

401(k) Plan

Employee stock purchase plan

Learning and advancement opportunities

Job Description

Hilton Grand Vacations is a globally recognized leader in vacation ownership, renowned for delivering exceptional vacation experiences and fostering rewarding careers for its team members. With a dedication to quality service and guest satisfaction, Hilton Grand Vacations operates premier resorts and timeshare properties around the world, providing guests with memorable getaways and employees with opportunities for professional growth and a supportive work environment. One of their standout properties is the Cibola Vista Resort and Spa in Peoria, AZ, a family-inspired timeshare resort known for its outstanding amenities, beautiful settings, and an unwavering commitment to guest comfort and satisfaction.\n\nThe role of Assistant Director of Housekeeping at Hilton Grand Vacations at Cibola Vista Resort and Spa is both challenging and rewarding, perfect for professionals passionate about leadership, guest service, and operational excellence. This position is essential in maintaining the high standards of cleanliness and organization that guests expect, while leading and inspiring the housekeeping team to deliver exceptional service. The Assistant Director of Housekeeping acts as the lead for the department, managing and coordinating various work assignments to ensure the department operates efficiently and productively. The role requires a hands-on leader who routinely inspects units and common areas, ensures compliance with departmental standards, supervises guest requests and complaints, and maintains accurate inventory control of linens and supplies. Additionally, the Assistant Director ensures all assets, equipment, supplies, and storage areas are securely managed and supports the team in adhering to safety and OSHA regulations.\n\nIn return for your dedication and hard work, Hilton Grand Vacations offers an attractive range of benefits, such as comprehensive health care options starting from day one, a Travel Discounts Program providing access to hotel rates worldwide, and an Employee Assistance Program focused on personal well-being. The company fosters a supportive culture that values work-life balance, offering a Flexible Paid Time Off (PTO) plan for managerial staff, a comprehensive 401(k) plan with company match contributions, and an exclusive employee stock purchase program. These benefits collectively empower employees to build stable, rewarding careers while enjoying generous perks that enhance their quality of life. The position also offers ample learning and advancement opportunities to fuel professional growth within an industry-leading vacation ownership company committed to diversity, equity, and inclusion. This role is ideal for ambitious professionals ready to make a meaningful impact while advancing their career in hospitality management.

Job Requirements

3 years of prior supervisory experience
Clean and valid driver’s license
3 years in a related housekeeping role
Excellent organizational and interpersonal skills
Good command of the English language
Must take the right steps at the right pace to produce the right results
Must build confidence in self and others with honest and dependable interactions

Job Qualifications

3 years of prior supervisory experience
Clean and valid driver’s license
3 years in a related housekeeping role
Excellent organizational and interpersonal skills
Good command of the English language in order to communicate both verbally and in writing with guests, owners and team members, and fully comprehend job assignments
Takes the right steps at the right pace to produce the right results
Builds confidence in self and others with honest and dependable interactions
Knowledge of and ability to implement all departmental policies, procedures, safety standards, including OSHA, blood-borne pathogens and grooming standards
Knowledge of proper usage of all cleaners and cleaning equipment
Experience in handling operations operating under a collective bargaining agreement (CBA)

Job Duties

Acts as lead for the department, manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively
Routinely inspect units and common areas to ensure they are in compliance with departmental standards
Supervise guest requests and complaints, resolving issues and coordinating efforts with other departments as vital to providing excellence in service
Assist in ensuring that an accurate inventory of linens and supplies is maintained
Ensure all assets, equipment, supplies and storage are accurately locked and secured
May investigate accidents and initiate accident reports, recommending appropriate corrective action
Ensure all departmental staff is working safely and in accordance with OSHA regulations
Adhere to corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules
May be required to do other duties and special projects as assigned by your leader