Job Overview
Employment Type
Full-time
Compensation
Salary
Range $98,000.00 - $105,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
wellness programs
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company known for its exceptional service and commitment to creating memorable guest experiences. Founded in 1960, Four Seasons has grown to become a leader in the hotel industry with properties located in prime destinations around the world. The company is renowned for its unique blend of personalized service, elegant accommodations, and attention to detail. This dedication to excellence extends not only to the guests but also to its employees, fostering a supportive workplace culture that encourages growth, respect, and mutual collaboration.
Located in the prestigious Beverly Hills area, The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel stands as an iconic establishment with a rich history dating back to 1928. Positioned at the intersection of Wilshire Boulevard and Rodeo Drive, this legendary property has been a preferred destination for celebrities, royalty, and international elites over the decades. Its enviable location places guests within easy reach of high-end shopping, fine dining, and breathtaking views, offering a sophisticated California experience that combines urban buzz and Hollywood glamour.
The role of Assistant Director of Housekeeping at The Beverly Wilshire presents a unique leadership opportunity within one of the world’s most renowned hotels. This full-time position reports directly to the Director of Housekeeping and plays a critical role in shaping guest satisfaction through exceptional housekeeping standards and team management. The Assistant Director of Housekeeping is responsible for overseeing the daily operations of the housekeeping department, including team leaders, housekeepers, and housemen. They ensure that cleanliness and service meet the highest standards while optimizing staffing levels and training programs to maintain operational excellence.
Individuals in this role contribute significantly to the overall guest experience by accommodating special requests, resolving complaints, and maintaining a warm, welcoming atmosphere that aligns with the Four Seasons ethos of genuine hospitality. As part of the leadership team, the Assistant Director is also involved in recruitment, employee training, schedule management, budget oversight, and safety compliance. Their efforts help create a harmonious work environment that motivates employees to perform at their best, ultimately fostering a workplace culture that values diversity, respect, and continuous improvement.
This position offers a competitive salary range between $98,000 and $105,000 annually, reflecting the importance of the role within the hotel’s management structure. Working at The Beverly Wilshire provides a chance to be part of a globally respected brand with a strong commitment to employee wellbeing and career development. Employees benefit from a comprehensive benefits package and the opportunity to work in a vibrant community known for its luxury and prestige.
Working at Four Seasons means joining a company that has been ranked in Fortune Magazine’s 100 Best Companies to Work For since 1998, highlighting its dedication to creating a world-class workplace. The Assistant Director of Housekeeping role is ideal for professionals who are passionate about hospitality, leadership, and delivering exceptional guest experiences in one of the most luxurious settings in the world. Those who thrive in dynamic environments and seek to advance their careers through meaningful work will find this opportunity both challenging and rewarding.
Located in the prestigious Beverly Hills area, The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel stands as an iconic establishment with a rich history dating back to 1928. Positioned at the intersection of Wilshire Boulevard and Rodeo Drive, this legendary property has been a preferred destination for celebrities, royalty, and international elites over the decades. Its enviable location places guests within easy reach of high-end shopping, fine dining, and breathtaking views, offering a sophisticated California experience that combines urban buzz and Hollywood glamour.
The role of Assistant Director of Housekeeping at The Beverly Wilshire presents a unique leadership opportunity within one of the world’s most renowned hotels. This full-time position reports directly to the Director of Housekeeping and plays a critical role in shaping guest satisfaction through exceptional housekeeping standards and team management. The Assistant Director of Housekeeping is responsible for overseeing the daily operations of the housekeeping department, including team leaders, housekeepers, and housemen. They ensure that cleanliness and service meet the highest standards while optimizing staffing levels and training programs to maintain operational excellence.
Individuals in this role contribute significantly to the overall guest experience by accommodating special requests, resolving complaints, and maintaining a warm, welcoming atmosphere that aligns with the Four Seasons ethos of genuine hospitality. As part of the leadership team, the Assistant Director is also involved in recruitment, employee training, schedule management, budget oversight, and safety compliance. Their efforts help create a harmonious work environment that motivates employees to perform at their best, ultimately fostering a workplace culture that values diversity, respect, and continuous improvement.
This position offers a competitive salary range between $98,000 and $105,000 annually, reflecting the importance of the role within the hotel’s management structure. Working at The Beverly Wilshire provides a chance to be part of a globally respected brand with a strong commitment to employee wellbeing and career development. Employees benefit from a comprehensive benefits package and the opportunity to work in a vibrant community known for its luxury and prestige.
Working at Four Seasons means joining a company that has been ranked in Fortune Magazine’s 100 Best Companies to Work For since 1998, highlighting its dedication to creating a world-class workplace. The Assistant Director of Housekeeping role is ideal for professionals who are passionate about hospitality, leadership, and delivering exceptional guest experiences in one of the most luxurious settings in the world. Those who thrive in dynamic environments and seek to advance their careers through meaningful work will find this opportunity both challenging and rewarding.
Job Requirements
- Work authorization for the location
- minimum 2-3 years housekeeping management experience
- strong verbal and written communication skills
- computer literacy required
- strong organizational skills needed
Job Qualifications
- Minimum 2-3 years housekeeping management experience
- strong verbal and written communication skills
- computer literacy required
- strong organizational skills needed
Job Duties
- Oversee team leaders, housekeepers, and housemen, ensuring high standards through testing, training, and effective scheduling
- accommodate guest requests with exceptional hospitality, addressing special needs, resolving complaints, and assisting with inquiries about resort services
- support recruiting efforts, as well as the hiring, training, evaluation, and motivation of employees
- address disciplinary needs as required
- create and manage schedules, adjusting for occupancy fluctuations to optimize staffing levels and uphold service quality
- supervise daily tasks, ensuring that quotas and performance standards are consistently met
- promote workplace safety by establishing and enforcing proper practices
- conduct and organize physical inventories of uniforms, linens, and supplies, ensuring accurate counts
- coordinate with contracted vendors during their work on hotel premises, ensuring standards are met
- facilitate regular staff meetings to foster communication and alignment within the team
- provide ongoing training and development opportunities for all personnel, updating materials and overseeing the online training program
- complete and submit payroll reports and attendance records promptly and accurately
- manage housekeeping shifts, ensuring smooth operations during morning and evening transitions
- contribute to the development and execution of annual budgets for guest supplies, cleaning materials, and equipment
- track and analyze costs related to inventories, supplies, labor, and energy to support effective cost management
- build and maintain strong working relationships with all department and division leaders across the hotel
- perform regular walkthroughs of the property to identify and address any deficiencies, following up as needed
- foster a professional and harmonious work environment through positive interactions with co-workers and supervisors
- manage multi-line phone systems with professionalism and adherence to established policies
- inspect public areas regularly to ensure cleanliness and maintenance
- monitor labor and expenses to maintain budgetary goals
- resolve housekeeping challenges while ensuring the highest levels of guest satisfaction
- maintain inventory levels for all supplies and equipment
- follow established payroll procedures diligently
- assist guests in a courteous and helpful manner, ensuring their needs are met promptly
- respond appropriately to hotel emergencies and safety situations
- take on additional tasks or projects as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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