Assistant Director of Group Sales

The Ritz-Carlton, a renowned luxury hospitality brand under Marriott International, operates over 100 award-winning properties worldwide. It is recognized for setting the highest standards in luxury service, delivering exceptional care and comfort to its guests. The brand thrives on creating lifelong memories through thoughtful, creative, and compassionate service, driven by a deep commitment to its Gold Standards. These Gold Standards encompass the Employee Promise, Credo, and Service Values, forming the foundation of The Ritz-Carlton's unparalleled service culture. This culture inspires and empowers associates to continuously improve and deliver excellence in every guest interaction. Marriott International is an equal opportunity employer, dedicated to valuing diversity and fostering an inclusive work environment where all associates feel welcomed and respected regardless of their backgrounds or protected characteristics.

The Assistant Director of Sales for Groups role at The Ritz-Carlton in Irving, Texas is a full-time management position with an annual salary range of $103,000 to $134,000, and eligibility for bonuses. This role specifically supports the property’s group sales efforts by managing a team of on-property group sales associates and driving the achievement of group revenue goals. The Assistant Director shares responsibility for enhancing guest and associate satisfaction through the implementation of brand service and sales strategies. Critical to this role is leadership oversight of Senior Sales Executives and administrative associates, focusing on building long-term, value-based relationships that align with the property’s sales objectives.

The role demands a thorough understanding of the local market environment, including competitor analysis and economic trends, to optimally position the property’s group sales initiatives. The Assistant Director is responsible for contract negotiation, closing group business, and maximizing revenue opportunities across catering and group room sales. Acting as the on-property liaison for group sales during peak periods, this position ensures seamless coordination between sales and operations teams, facilitating a smooth turnover from sales to service and back. This includes addressing and resolving guest and contract issues that arise during the sales process.

In addition to managing sales activities, the Assistant Director plays a key role in strategic sales planning by collaborating with the Director of Sales and Marketing and Director of Group Sales to implement group sales and marketing plans. They are also actively involved in corporate, regional, and brand initiatives, contributing essential market insights, and executing promotional strategies. Leadership responsibilities extend to mentoring and managing direct reports, setting performance goals, and participating in comprehensive business plan development and performance reviews.

The position demands exemplary customer service and leadership skills, ensuring that guests’ needs are met before and during their events, thereby driving customer loyalty and satisfaction. The role encompasses interaction with various stakeholders including guests, vendors, catering associations, and hotel departments to foster service excellence and productive relationships that benefit the property. Additionally, the Assistant Director is expected to participate in brand training and daily service basics, contributing to the ongoing success and reputation of The Ritz-Carlton brand.

By joining The Ritz-Carlton team as an Assistant Director of Sales for Groups, the successful candidate will step into a prestigious environment that supports professional growth, inclusiveness, and a global community. They will be part of a team dedicated to delivering a level of service that is globally recognized for its excellence, while also benefiting from Marriott International’s broad network and resources. This role offers a rewarding opportunity to blend sales expertise with luxury hospitality management, leading a team to new heights of success while upholding the honored traditions and Gold Standards of The Ritz-Carlton.