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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $105,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Stanly Ranch, Auberge Collection, is a premier luxury resort nestled in the heart of Napa Valley's southern wine-growing region. Spanning over 700 acres of scenic vineyards and farmland, this exceptional resort embodies a bold and dynamic energy. The property features 135 airy cottage guestrooms and suites, each designed with outdoor terraces and fire pits overlooking the majestic Mayacamas Mountains. Stanly Ranch offers a unique ownership experience with a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort is renowned for its exceptional spa, Halehouse, which offers targeted, intentional treatments designed to help guests achieve their... Show More
Job Requirements
- 5+ years experience leading and managing a guest services team in a luxury hotel or resort
- Valid US drivers license with a good driving record
- Ability to work on multiple competing priorities while managing team member and guest relationships
- Ability to work a flexible schedule including weekends and holidays
- Excellent oral and written communication skills
- Well organized and able to work independently
- Demonstrated background of strong guest service skills
- Able to work in a fast-paced environment with multiple deadlines and quick turnarounds
Job Qualifications
- 5+ years experience leading and managing guest services team in luxury hotel or resort
- Well organized and able to work independently
- Excellent oral and written communication skills
- Ability to manage multiple priorities, team member and guest relationships
- Ability to work flexible schedule including weekends and holidays
- Strong guest service background
- Ability to work in a fast-paced environment with multiple deadlines
- Valid US drivers license with good driving record
- Knowledge of Opera Cloud PMS and Alice preferred
- Knowledge of Google Suite preferred
- Bilingual preferred
- Knowledge of Napa Valley preferred
Job Duties
- Oversee all front of house guest services areas including guest services agents, bell/valet attendants and communications teams
- Recruit, train, coach and develop all team members within various departments
- Maintain presence in guest service areas to oversee delivery of service and assist team members as needed
- Collaborate with housekeeping and itinerary design to improve pre-arrival process and guest outreach
- Manage daily operations such as greeting notable guests, monitoring arrivals and departures, and handling guest concerns promptly
- Foster a culture of ongoing learning, precise execution of service standards and opportunities for team growth
- Strategize labor scheduling and train guest services managers to optimize resources
- Manage departmental budget, control expenses and optimize financial performance
- Maintain inventory and coordinate orders of operational supplies within budget and forecasts
- Manage payroll processes ensuring accurate and timely payments
- Lead team member engagement and recognition efforts
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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