Assistant Director of Front Office - Hotel del Coronado, A Curio Collection by Hilton
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $115,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid parental leave
Mental Health Resources
Employee Stock Purchase Program
Incredible travel perks
Job Description
The Hotel del Coronado stands as an iconic symbol of historic luxury blending Victorian architecture with modern comfort, situated on the scenic Coronado Island just minutes away from Downtown San Diego. Known as one of the last surviving wooden Victorian beach resorts in the world, the Hotel del Coronado underwent a substantial $400 million renovation and expansion which uplifted its grandeur while preserving its rich heritage. This 28-acre resort boasts over 750 distinctive rooms, cottages, and villas along with 65,000 square feet of versatile banquet space. Guests can enjoy a variety of ten distinct food and beverage outlets including four restaurants, two bars, a food truck, marketplace, ice cream shop, and in-room dining options, making it a premier destination for tourists and locals alike. As a crown jewel of hospitality, this resort combines exceptional service, splendid accommodations, and an unparalleled beachfront location to offer experiences that are both memorable and magical.
Join the team at Hotel del Coronado as an Assistant Director of Front Office, a critical leadership role charged with supporting the Director in managing the front office operations of this expansive and sophisticated resort. The Assistant Director of Front Office plays a pivotal role in ensuring each guest’s arrival and stay is handled with the utmost professionalism, warmth, and efficiency. This role demands adeptness in coordinating guest service management, overseeing registration and room inventory, ensuring cost control, and maintaining compliance with policy standards. Integral to this role is the responsibility of monitoring guest satisfaction and implementing strategies to enhance service delivery continuously. The Assistant Director collaborates closely with other departments to ensure seamless operations that contribute to both guest delight and robust revenue performance. From managing the VIP guest experience to driving team engagement and development, this position embodies the spirit of hospitality leadership. Candidates will thrive on responsibility, working within Hilton’s core values of hospitality, integrity, leadership, teamwork, ownership, and a focus on urgency and excellence. This role represents not only a career opportunity but a chance to shine in a world-renowned hospitality environment offering impressive benefits, including paid parental leave, mental health resources, and exclusive travel perks through Hilton's programs. Ultimately, this role is about making each guest stay special while fostering a high-performing and supportive team within one of the nation's most celebrated resort destinations.
Join the team at Hotel del Coronado as an Assistant Director of Front Office, a critical leadership role charged with supporting the Director in managing the front office operations of this expansive and sophisticated resort. The Assistant Director of Front Office plays a pivotal role in ensuring each guest’s arrival and stay is handled with the utmost professionalism, warmth, and efficiency. This role demands adeptness in coordinating guest service management, overseeing registration and room inventory, ensuring cost control, and maintaining compliance with policy standards. Integral to this role is the responsibility of monitoring guest satisfaction and implementing strategies to enhance service delivery continuously. The Assistant Director collaborates closely with other departments to ensure seamless operations that contribute to both guest delight and robust revenue performance. From managing the VIP guest experience to driving team engagement and development, this position embodies the spirit of hospitality leadership. Candidates will thrive on responsibility, working within Hilton’s core values of hospitality, integrity, leadership, teamwork, ownership, and a focus on urgency and excellence. This role represents not only a career opportunity but a chance to shine in a world-renowned hospitality environment offering impressive benefits, including paid parental leave, mental health resources, and exclusive travel perks through Hilton's programs. Ultimately, this role is about making each guest stay special while fostering a high-performing and supportive team within one of the nation's most celebrated resort destinations.
Job Requirements
- High school diploma or equivalent
- Minimum 3 years experience in front office or hospitality supervisory role
- Proficiency with hotel management software and reservation systems
- Strong organizational and multitasking abilities
- Ability to work flexible hours including weekends and holidays
- Excellent problem-solving skills
- Ability to lead and motivate a diverse team
Job Qualifications
- Experience in hospitality management or related field
- Strong leadership skills with ability to manage teams effectively
- Excellent communication and interpersonal skills
- Proven ability to improve guest satisfaction and operational efficiency
- Knowledge of front office systems and hotel management software
- Ability to analyze data and generate reports for informed decision making
- Commitment to upholding hospitality standards and company values
Job Duties
- Assist in directing all front office operations including guest service registration room inventory cost control and policy compliance
- Monitor guest service delivery respond to satisfaction trends and implement improvements
- Assist in implementing hotel marketing campaigns and up-selling strategies to increase room occupancy and revenue
- Support the integration and execution of corporate marketing programs within front office operations
- Run and review daily performance reports to identify trends inform operational decisions and contribute to service and revenue goals
- Manage the VIP process including reviewing reservations fulfilling amenity orders updating guest details monitoring special requests and ensuring a seamless luxury experience
- Drive engagement and retention through performance management professional development and recognition programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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