Assistant Director Housekeeping

Virginia Beach, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

recognition programs

Travel Discounts

Paid vacation

paid sick days

Job Description

Hilton Grand Vacations is a distinguished timeshare vacation ownership company, proudly affiliated with the globally recognized Hilton brand. With over three decades of expertise, Hilton Grand Vacations has created exceptional vacation experiences for more than 725,000 travel enthusiasts worldwide. The company specializes in offering unparalleled vacation ownership options combined with unmatched service quality and exclusive benefits. Among its premier properties is the Oceanaire and Ocean Beach Club Resort, located in Virginia Beach, Virginia. This location boasts 536 rooms inspired by Caribbean aesthetics, situated mere steps from the vibrant Virginia Beach Boardwalk and the Atlantic Ocean. The resort features spacious studios and one- and two-bedroom suites, all equipped with fully furnished kitchens designed to provide a home-away-from-home experience. Guests can indulge in relaxation and recreation with access to four oceanfront pools complete with a cascading waterfall, making the resort a perfect destination for family vacations and creating lifelong memories.

The Assistant Director of Housekeeping role at Hilton Grand Vacations' Oceanaire and Ocean Beach Club Resort is pivotal to the overall success and guest satisfaction at this property. This dual-property position requires an experienced and proactive leader who will oversee the daily operations and management of the housekeeping department. The position ensures that high standards of cleanliness, safety, and guest service excellence are consistently met and exceeded. The Assistant Director of Housekeeping is responsible for supervising team members, managing workflows, conducting routine inspections of guest units and public areas, and overseeing inventory control for linens and cleaning supplies. Attention to detail and a commitment to operational efficiency are essential attributes as this role involves resolving guest requests and complaints, maintaining rigorous safety standards in compliance with OSHA regulations, and ensuring that departmental assets are secured.

As part of Hilton Grand Vacations, the individual in this role will embrace a culture centered around extraordinary people and exceptional benefits. The company supports employee growth and wellbeing through various recognition programs, comprehensive health insurance options from day one, paid vacation and sick leave, tuition reimbursement, and a 401(k) program with matching contributions. This position demands a hands-on approach with the ability to balance administrative responsibilities and direct team leadership to promote a positive work environment and exceptional guest experiences. The Assistant Director of Housekeeping will collaborate closely with other departments to ensure seamless service delivery, manage budget adherence, and implement company policies effectively. Overall, this role offers an opportunity to be an integral part of a respected hospitality brand that values quality, diversity, and employee engagement, making it a rewarding career step for dedicated professionals in the housekeeping field.

Job Requirements

3 years of prior supervisory experience
3 years in a related housekeeping role
excellent organizational and interpersonal skills
good command of the English language to communicate verbally and in writing with guests, owners and team members
ability to follow departmental policies, procedures and safety standards including OSHA
strong leadership and management skills
effective communication skills
attention to detail and problem-solving abilities

Job Qualifications

3 years of prior supervisory experience
3 years in a related housekeeping role
excellent organizational and interpersonal skills
good command of the English language to communicate verbally and in writing with guests, owners and team members
takes the right steps at the right pace to produce the right results
builds confidence in self and others with honest and dependable interactions
knowledge of and ability to implement departmental policies, procedures, safety standards including OSHA and grooming standards
knowledge of proper usage of cleaners and cleaning equipment

Job Duties

Act as lead for the department, manage and coordinate all departmental team members in their various work assignments to ensure a department that is run efficiently and productively
Routinely inspect units and common areas to ensure they are in compliance with departmental standards
Supervise guest requests and complaints, resolving issues and coordinating efforts with other departments to provide excellence in service
Assist in ensuring that an accurate inventory of linens and supplies is maintained
Ensure all assets, equipment, supplies and storage are accurately locked and secured
Investigate accidents and initiate accident reports, recommending appropriate corrective action
Ensure all departmental staff is working safely and in accordance with OSHA regulations
Adhere to corporate purchasing policies and controls including outside contractor bids, budgets and schedules
Perform other duties and special projects as assigned by leadership