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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.15 - $35.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Bonus opportunities
Career advancement opportunities
401K with company match
Employee stock purchase plan
Referral Bonus Program
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
Paid sick time
Paid holidays
Paid personal holiday
paid Volunteer Time Off
Job Description
Floor & Decor is a leading specialty retailer dedicated to providing customers with an extensive selection of quality flooring products and accessories, including tile, wood, laminate, and more. Known for its comprehensive assortment, competitive pricing, and knowledgeable staff, Floor & Decor focuses strongly on customer satisfaction and product expertise. The company fosters a work environment centered on teamwork, career growth, and respect, while maintaining a vibrant culture that values core values related to excellence, integrity, and continuous improvement.
The available role is for a Product Sales Specialist Trainer, an essential position responsible for training and developing Product Sales Specialis... Show More
The available role is for a Product Sales Specialist Trainer, an essential position responsible for training and developing Product Sales Specialis... Show More
Job Requirements
- High school diploma or GED
- 1 year of customer service or sales experience, or an equivalent combination of education and experience
- Excellent communication skills verbal and written
- Ability to multi-task and work in a fast-paced environment
Job Qualifications
- High school diploma or GED
- Excellent communication skills verbal and written
- Ability to multi-task and work in a fast-paced environment
- Experience in customer service or sales
- Ability to complete product specialist certification courses
- Ability to complete Industrial Truck (forklift) proficiency testing and certification
Job Duties
- Act and work in a manner that is consistent with companys core values
- Demonstrate a thorough understanding and compliance with the companys safe lifting practices standard operating procedures
- Demonstrate the ability to drive and teach the company philosophy around the basic Ps of retail including People, Position, Product, Presentation, Price, Promotion, Purchasing
- Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
- Complete all product specialist certification courses
- Demonstrate a thorough understanding of merchandise and installation
- Ensure the overall merchandising, pricing and organization of the department
- Communicate standard operating procedure direction and changes to all associates in a timely manner
- Complete the Industrial Truck (forklift) proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist the processing of merchandise to the showroom floor
- Validate all product placement and pricing within the department
- Greet every customer in a helpful and courteous manner
- Assist customers with product questions and selections
- Process customers at check-out using the point of sale (POS) system
- Process customer refunds and exchanges according to established guidelines
- Present how-to classes to customers
- Follow established cash, check and charge card acceptance procedures
- Answer the telephone according to accepted guidelines
- Stock and tag merchandise displays as required
- Create price tags and merchandise signs
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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