Assistant Department Manager (Stone)

Floor & Decor is a leading specialty retailer dedicated to providing customers with an extensive selection of quality flooring products and accessories, including tile, wood, laminate, and more. Known for its comprehensive assortment, competitive pricing, and knowledgeable staff, Floor & Decor focuses strongly on customer satisfaction and product expertise. The company fosters a work environment centered on teamwork, career growth, and respect, while maintaining a vibrant culture that values core values related to excellence, integrity, and continuous improvement.

The available role is for a Product Sales Specialist Trainer, an essential position responsible for training and developing Product Sales Specialists to deliver exceptional customer service and in-depth product knowledge. This role serves as a key point of contact between customers and the store, ensuring a positive shopping experience through professional guidance. The position is hourly with a pay range of $22.15 to $35.25 per hour, reflecting the importance of leadership skills and retail expertise needed.

In this role, the trainer will not only provide firsthand coaching but will also uphold the company's core retail principles referred to as the basic P's of retail – including People, Position, Product, Presentation, Price, Promotion, and Purchasing. The ideal candidate will be highly communicative, able to multi-task effectively in a fast-paced retail environment, and dedicated to maintaining compliance with safe work practices. Responsibilities include ensuring accurate merchandising, organizing product displays, and supporting smooth operations from inventory handling to POS transactions.

Further, the role demands proficiency in forklift operation and certification, the capability to lead 'how-to' product classes for customers, and handling complex customer service issues such as refunds and exchanges professionally. The work environment is dynamic, involving frequent interaction within a warehouse setting with exposure to moving vehicles and varying noise levels. Physically, the role requires the ability to lift and handle merchandise safely and efficiently. The position demands a commitment to the company's safety protocols and retail operational standards.

The working hours accommodate the store's schedule, Monday through Sunday, with specific opening and closing times for both the sales floor and pickup services. Floor & Decor offers bonus opportunities, career advancement programs, and comprehensive benefits that support employees' financial security and work-life balance, including medical, dental, vision, and life insurance plans along with paid holidays and volunteer time off. This role is ideal for motivated retail professionals passionate about training and customer interaction within a thriving and inclusive work environment.