Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,354.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Annual performance bonus
paid vacation days
Paid parental bonding leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Sportservice is a reputable and long-established hospitality and food service company known for its dedication to delivering exceptional guest experiences in various settings, including sports venues, national parks, casinos, and hotels. With a rich history that spans over a century, Delaware North is a family-owned enterprise that operates globally, offering employees unique opportunities for career development and growth. The company prides itself on fostering a positive and inclusive work environment where team members are valued and supported throughout their professional journeys. Delaware North's commitment to excellence, innovation, and community involvement makes it a highly sought-after employer in the hospitality industry.
Currently, Delaware North Sportservice is seeking a motivated and dynamic Assistant Concessions Manager to join their team at KeyBank Center in Buffalo, New York. This role is integral to the successful management and operation of concessions within the arena, which hosts the NHL's Buffalo Sabres and accommodates 19,200 guests. As an Assistant Concessions Manager, you will partner closely with the Concessions Manager to lead the concessions team, ensuring every event runs smoothly and guests enjoy outstanding service. Your leadership will contribute to a collaborative and efficient work environment that supports both team members and non-profit organization groups involved in operational activities.
The position offers a competitive base salary starting at $62,354 annually, supplemented by an uncapped sales incentive plan or an annual bonus based on individual, company, and location performance. This compensation package underscores Delaware North's recognition of hard work and achievement. Benefits include medical, dental, and vision insurance, a 401(k) plan with company matching of up to 4%, paid vacation and holidays, paid parental leave, tuition reimbursement, and generous discounts at the company’s hotels and resorts.
In this role, your day-to-day responsibilities will encompass managing operations across all concessions locations within KeyBank Center, assisting with staff coordination and training, enforcing compliance with health and safety regulations, overseeing cash handling and financial reporting, and supporting inventory management. The ideal candidate will have at least one year of supervisory experience in food service, preferably within concessions, along with knowledge of food and beverage service standards, health regulations, and safety procedures. Certifications such as ServSafe or Food Safety Handler are highly valued and may be required.
This opportunity is perfect for professionals passionate about hospitality management who want to advance their careers in a vibrant and iconic sports environment. Delaware North’s supportive culture emphasizes personal and professional growth, making it an excellent place to develop your skills and gain rewarding experience. Join Delaware North at KeyBank Center and become part of a globally recognized organization that values tradition while embracing innovation and diversity.
Currently, Delaware North Sportservice is seeking a motivated and dynamic Assistant Concessions Manager to join their team at KeyBank Center in Buffalo, New York. This role is integral to the successful management and operation of concessions within the arena, which hosts the NHL's Buffalo Sabres and accommodates 19,200 guests. As an Assistant Concessions Manager, you will partner closely with the Concessions Manager to lead the concessions team, ensuring every event runs smoothly and guests enjoy outstanding service. Your leadership will contribute to a collaborative and efficient work environment that supports both team members and non-profit organization groups involved in operational activities.
The position offers a competitive base salary starting at $62,354 annually, supplemented by an uncapped sales incentive plan or an annual bonus based on individual, company, and location performance. This compensation package underscores Delaware North's recognition of hard work and achievement. Benefits include medical, dental, and vision insurance, a 401(k) plan with company matching of up to 4%, paid vacation and holidays, paid parental leave, tuition reimbursement, and generous discounts at the company’s hotels and resorts.
In this role, your day-to-day responsibilities will encompass managing operations across all concessions locations within KeyBank Center, assisting with staff coordination and training, enforcing compliance with health and safety regulations, overseeing cash handling and financial reporting, and supporting inventory management. The ideal candidate will have at least one year of supervisory experience in food service, preferably within concessions, along with knowledge of food and beverage service standards, health regulations, and safety procedures. Certifications such as ServSafe or Food Safety Handler are highly valued and may be required.
This opportunity is perfect for professionals passionate about hospitality management who want to advance their careers in a vibrant and iconic sports environment. Delaware North’s supportive culture emphasizes personal and professional growth, making it an excellent place to develop your skills and gain rewarding experience. Join Delaware North at KeyBank Center and become part of a globally recognized organization that values tradition while embracing innovation and diversity.
Job Requirements
- Minimum of 1 year of managerial or supervisory experience in the food service industry
- Knowledge of food and beverage service standards
- Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
- Proficient computer skills including Word, Outlook, Excel, and point of sale systems
- Strong communication skills
- Strong organizational and time management skills
- Capacity to work a flexible schedule
Job Qualifications
- Minimum of 1 year of managerial or supervisory experience in the food service industry, preferably with prior concessions experience
- Knowledge of food and beverage service standards, health regulations, and safety procedures
- Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
- Proficient computer skills including Word, Outlook, Excel, and point of sale systems
- Strong communication, organizational, and time management skills
- Capacity to work a flexible schedule to accommodate business levels
Job Duties
- Manage day-to-day operations of all concessions locations under the guidance of the Concessions Manager
- Assist with coordinating team members and non-profit organization groups to ensure effective collaboration and operational efficiency
- Contribute to hiring and training new team members on company objectives, policies, and procedures to drive team performance and deliver exceptional guest service
- Ensure strict adherence to federal, state, and local regulations governing alcohol, food service, sanitation, payroll, financial protocols, and employment practices
- Oversee cash handling and financial reporting, reconcile discrepancies, and support inventory management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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