Assistant Community Manager - CityCenter

Silver Spring, MD, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $31.00 - $39.00

Work Schedule

Flexible

On-call

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Bonuses

Job Description

Hines is a globally recognized real estate investment, development, and property management firm with a rich history dating back to 1957. Founded by Gerald D. Hines, the company has expanded its footprint to operate in over 30 countries worldwide, managing a diverse portfolio valued at more than $95 billion. This includes a broad spectrum of assets such as residential, office, retail, mixed-use, logistics, and life science properties. Known for its commitment to innovation and sustainability, Hines has earned a place on Fast Company's annual list of the World’s Most Innovative Companies and has been recognized by U.S. News & World Report as one of the Best Companies to Work For in 2024. Its strategic approach integrates local market expertise with global knowledge, fostering environments that enhance value, connectivity, and inspiration for its clients and communities.

The Assistant Community Manager role at Hines's CityCenter is a career opportunity within one of the firm's highest-conviction growth initiatives, Hines Living, which focuses on delivering hospitality-driven living experiences across North America. This position plays a vital part in the financial and operational management of community properties, ensuring exceptional service standards and contributing to the community’s overall success and resident satisfaction. The role entails carrying out accounting and bookkeeping duties, managing rent collection, preparing financial reports, and overseeing daily financial transactions. Additionally, the Assistant Community Manager supports resident relations by addressing queries, enforcing lease terms, and promoting resident retention through attentive service.

Beyond financial management, the Assistant Community Manager acts as a vital support to the Community Manager, stepping in as the on-site supervisor when necessary and coordinating activities such as maintenance and community tours. The role also includes responsibilities related to affordable housing programs, eviction procedures, vendor invoice processing, and client-owner relationship management. The position combines strategic financial oversight with hands-on property operations and resident interaction, requiring a balance of analytical skills, customer service excellence, and proactive problem-solving.

This full-time role offers a competitive hourly wage ranging from $31 to $39, supplemented by bonus opportunities, and presents a chance for career progression within a globally respected real estate leader. Employees are embraced in a culture that values diversity, inclusion, and professional growth, backed by comprehensive training and employee benefits. Hines’s commitment to sustainable practices and community enhancement underscores its corporate ethos, making it a company where employees can build meaningful careers while contributing to innovative real estate solutions that positively impact cities worldwide.

Job Requirements

High school education or equivalent
Minimum two years experience as an Assistant Community Manager or higher
Affordable Housing experience preferred
Proficiency with property management software, Entrada preferred
Intermediate Microsoft Office skills
Basic accounting knowledge
Strong communication skills
Ability to work predominantly indoors with occasional outdoor duties
Physical ability to inspect properties including climbing stairs
Ability to lift up to 25 lbs
Availability for emergency response 24/7
Willingness to work flexible hours including weekends and holidays
Ability to transfer between properties and work overtime
Compensation range $31 to $39 per hour plus bonuses

Job Qualifications

High school education or equivalent from accredited institution
Two or more years prior experience as an Assistant Community Manager or above
Affordable Housing experience strongly preferred
Experience with property management software, preferably Entrada
Intermediate knowledge of Microsoft Office
Knowledge of basic accounting practices
Excellent verbal and written communication skills
Ability to work indoors approximately 95 percent of the time and outdoors 5 percent of the time
Ability to use olfactory, auditory, and visual senses for property inspection and emergency alarm detection
Ability to perform physical inspections of the property including climbing stairs or accessing restrictive openings
Ability to lift up to 25 pounds
Availability for 24-hour emergency accessibility and on-site operations management during emergencies
Willingness to transfer properties and work overtime as business needs require
Ability to work a flexible schedule including weekends and holidays

Job Duties

Complete daily financial transactions and tasks including rent collection, fees, payment posting, daily bank deposits, bank reconciliations, financial report preparation, and invoice processing
Review resident files and accounting records, communicate regarding outstanding balances, implement delinquency collection procedures, and enforce lease terms to maximize revenue
Support the Affordable Housing Program
Follow established procedures for evictions, including notice requirements, resident eviction, and court representation
Review and submit vendor, contractor, and service provider invoices for payment by reconciling work or products received
Process resident move-outs with lease term and notice compliance
Promote resident satisfaction and retention by addressing complaints, questions, and service issues promptly
Act as on-site supervisor in the Community Manager’s absence, organizing daily work and coordinating maintenance activities
Assist in managing client/owner relationships through meetings, community tours, performance updates, and responsiveness to owner requests