Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
generous commission
upward mobility
Paid Time Off
Paid holidays
medical benefits
401K with company match
Employee Referral Bonus
Job Description
Pegasus is a dynamic and growth-oriented company dedicated to delivering exceptional residential living experiences through superior client services and resident relations. Known for its commitment to fostering a supportive and thriving work culture, Pegasus prioritizes employee satisfaction as a key factor in driving business success. Recognizing the value of its staff, the organization focuses on career development and growth opportunities rather than just offering jobs, ensuring that team members have the tools, challenges, and support needed for long-term success. The company operates within the multifamily housing sector, serving as a premier provider of resident-focused property management services. Employees at Pegasus benefit from a rewarding environment characterized by generous commissions, comprehensive medical benefits, and a strong culture of collaboration and leadership support. The company employs a forward-thinking approach to real estate services by emphasizing consultative selling skills and high-level communication to enrich the resident experience. This approach helps maintain Pegasus’s reputation for excellence and fosters long-lasting community relationships and resident satisfaction.
The Assistant Manager/Client Services Manager role at Pegasus is pivotal in ensuring superior resident relations and operational excellence. The position is designed for a proactive, customer-oriented professional who thrives in a fast-paced environment and possesses the ability to communicate effectively across various channels. This role involves front-line interaction with residents, addressing inquiries related to leases, payments, and other resident concerns, while utilizing strategic consultative selling techniques to enhance community engagement and resident loyalty. In addition to managing resident issues, the role involves oversight and support of the leasing team, fostering a collaborative team environment to meet and exceed company goals. The ideal candidate will be equipped with multifamily industry experience, strong knowledge of property management software such as OneSite, and proficiency in marketing and technology applications. This role offers an excellent opportunity for career advancement through upward mobility within the company, supported by comprehensive benefits including paid time off, paid holidays, and 401k plans with company match. By joining Pegasus as an Assistant Manager/Client Services Manager, individuals will have the chance to grow professionally in a best-in-class corporate culture that values innovation, responsibility, and employee development.
The Assistant Manager/Client Services Manager role at Pegasus is pivotal in ensuring superior resident relations and operational excellence. The position is designed for a proactive, customer-oriented professional who thrives in a fast-paced environment and possesses the ability to communicate effectively across various channels. This role involves front-line interaction with residents, addressing inquiries related to leases, payments, and other resident concerns, while utilizing strategic consultative selling techniques to enhance community engagement and resident loyalty. In addition to managing resident issues, the role involves oversight and support of the leasing team, fostering a collaborative team environment to meet and exceed company goals. The ideal candidate will be equipped with multifamily industry experience, strong knowledge of property management software such as OneSite, and proficiency in marketing and technology applications. This role offers an excellent opportunity for career advancement through upward mobility within the company, supported by comprehensive benefits including paid time off, paid holidays, and 401k plans with company match. By joining Pegasus as an Assistant Manager/Client Services Manager, individuals will have the chance to grow professionally in a best-in-class corporate culture that values innovation, responsibility, and employee development.
Job Requirements
- Multifamily experience required
- proficient with property management software such as OneSite
- excellent communication skills
- strong customer service orientation
- problem-solving abilities
- self-motivated and goal-oriented
- ability to work collaboratively with teams
- familiarity with Microsoft Office products
- marketing knowledge
- professional presentation
Job Qualifications
- Multifamily experience required
- experience or knowledge of OneSite preferred
- strong customer-focused attitude and interpersonal skills
- technology proficiency including OneSite and Microsoft Office suite
- excellent problem-solving skills
- self-driven with a strong desire to succeed
- working knowledge of social media platforms
- understanding of marketing concepts
- excellent verbal and written communication skills
- organized, timely, and efficient
- adaptable, creative, and open-minded
- professional appearance and demeanor
- sales savvy with eagerness to assist residents
Job Duties
- Serve as the primary point of contact for resident inquiries and issues
- manage lease processing, payments, and resident communications
- provide high-level consultative selling and community engagement
- oversee and support leasing team activities
- resolve resident complaints promptly and efficiently
- maintain accurate records and reports related to resident services
- collaborate with management to improve resident satisfaction and operational processes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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