Assistant Community Manager

Carter-Haston is a property management company renowned for its strong commitment to fostering a culture focused on taking care of people. This culture is built on the foundation of caring for each other and nurturing positive relationships among team members, residents, and the community. The company emphasizes integrity and responsiveness, which are central to its success in managing residential properties. Carter-Haston follows a management philosophy rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management and exceptional service to residents. The 5 Basics include community appearance, intentional presentation, exceptional homes, prompt attention, and resident satisfaction. These fundamentals guide the company in maintaining high standards across its communities. Complementing this, the 5 Ps capture the spirit and attitude required of every team member: personality, purpose, passion, preparation, and participation.

Carter-Haston operates as an equal opportunity employer and maintains a drug-free workplace while complying with ADA regulations to support a diverse and inclusive workforce. The company provides various benefits to its employees, reflecting its dedication to their well-being and professional growth.

The role of Assistant Community Manager at Carter-Haston is a pivotal position designed to support the Community Manager in overseeing the day-to-day operations of assigned residential communities. The Assistant Community Manager embodies Carter-Haston's management approach, focusing on delivering outstanding property management services aligned with the Five Basic Fundamentals. Responsibilities include managing resident accounts, assisting with rent collection and fee posting, handling delinquencies, and enforcing lease policies to maximize community revenue. This position requires active involvement in maintaining accurate records related to move-ins and move-outs, application statuses, traffic activity, and other vital operational metrics.

Additionally, the Assistant Community Manager acts as the on-site supervisor in the Community Manager's absence, delegating daily tasks, coordinating maintenance activities with the maintenance team, and ensuring compliance with company policies. The role also entails involvement in marketing efforts, such as developing and tracking social media campaigns and conducting apartment and community tours to attract prospective residents. Managing the eviction process according to company procedures, participating in property inspections, and delivering excellent customer service to enhance guest satisfaction and community reputation are essential duties.

The position requires a bilingual individual proficient in English and Spanish to effectively communicate with a diverse resident population. Candidates should possess one to three years of experience in multi-family property management or a related leasing or assistant manager role. Proficiency with industry-specific software such as Yardi, OneSite, Yieldstar, Knock CRM, and knowledge of the NAA lease agreement and revenue management systems is important. Strong leadership and team management skills, excellent communication abilities, and familiarity with financial principles, budgeting, and supervisory responsibilities are also preferred. Competence in Microsoft Office Suite, including Word, Excel, and OneDrive, is expected.

Carter-Haston provides a comprehensive benefits package that includes competitive compensation, paid vacation and sick days, medical, dental, vision, and disability coverage, and a generous apartment discount program. Employees are further supported through recognition programs, educational assistance, employee assistance programs, and a 401k plan with employer matching. This supportive environment makes Carter-Haston an ideal workplace for individuals dedicated to community and property management excellence.