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Assistant Community Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $31.00 - $34.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employer contributions to health savings accounts
Company paid life insurance
Company Paid Disability Insurance
403(b) Retirement Plan
Commuter Benefits
hospital insurance
critical illness insurance
Employee assistance program

Job Description

The Community Builders, Inc. (TCB) is a nationally recognized nonprofit organization dedicated to revitalizing and strengthening neighborhoods across the United States. Established with a mission to build and sustain strong, vibrant communities where people of all income levels can thrive, TCB focuses on real estate development and property management services that enhance the quality of life for residents and promote long-term community stability. As one of America’s leading nonprofit real estate developers and owners, The Community Builders has consistently delivered innovative housing solutions, fostering environments that encourage opportunity, growth, and inclusivity.

TCB specializes in developing affordable housing and managing residential properties that comply with various regulatory frameworks designed to support low- and moderate-income families. Their projects often incorporate sustainable building practices alongside community-oriented amenities and services, ensuring residents experience a high standard of living. The organization’s commitment to social impact is reflected in its comprehensive approach, which includes neighborhood engagement, economic development, and supportive services to address the diverse needs of residents.

The role of Assistant Community Manager at The Community Builders is an integral position responsible for supporting the effective management of a residential property located at Lincoln Woods. Reporting directly to the Community Manager, the Assistant Community Manager plays a vital part in daily site operations, with a strong focus on leasing, compliance adherence, maximizing rental income, and delivering excellent customer service. This position requires a dedicated presence at the Lincoln Woods location five days a week to ensure hands-on management and immediate responsiveness to both residents’ and operational needs.

The Assistant Community Manager’s responsibilities encompass a wide range of administrative and operational functions. These include handling leasing activities, preparing re-certifications and occupancy agreements, screening applicants to comply with the Tenant Selection Plan and regulatory standards, and closely monitoring occupancy rates to maintain a 97% physical occupancy goal. Daily tasks also involve processing invoices, rent collection, maintaining resident ledgers, and managing communications across various teams such as maintenance and community services to promptly address any service issues.

An important aspect of this role is maintaining compliance with complex federal housing laws and regulations, including certifications like COS and LIHTC, which are strongly preferred for candidates applying to this position. The Assistant Community Manager must stay informed of current market conditions, conduct quarterly competitive market analyses, oversee office functions, and engage in recruitment and team leadership activities, thus contributing to a cohesive and effective property management team.

Candidates for this role should bring a solid background in property management or related fields such as hotel, hospitality, or retail management, with proven experience in regulatory compliance and customer service excellence. Proficiency with industry-standard software such as Microsoft Word, Excel, Outlook, and Yardi is essential. The position offers a competitive hourly wage range of $31 to $34, alongside robust benefits including medical, dental, and vision insurance, employer contributions to Health Savings Accounts, and a 403(b) retirement plan with company match.

Joining The Community Builders means becoming part of a forward-thinking and compassionate organization that values diversity, equal opportunity, and employee well-being. This opportunity is ideal for professionals passionate about impacting affordable housing and community development while thriving in a supportive and growth-oriented environment.

Job Requirements

  • College degree or equivalent experience
  • minimum of 2 years experience in property management, hotel, hospitality or retail management
  • understanding and knowledge of regulatory programs and Federal Housing Laws
  • proficiency in Microsoft Office and property management software such as Yardi
  • strong customer service and communication skills
  • ability to work in-office five days a week at Lincoln Woods location
  • ability to manage multiple tasks and meet occupancy targets
  • certification in COS and LIHTC preferred

Job Qualifications

  • College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management
  • 2+ years of experience in Property Management, Hotel, Hospitality or Retail
  • industry designations (COS, LIHTC, ARM®, etc.) preferred
  • knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines
  • strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience
  • proven excellent customer service skills

Job Duties

  • Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues
  • monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal
  • anticipates vacancies and is proactive in attracting new tenants
  • prepares re-certifications, leasing applications, verifications, occupancy agreements and reports
  • screens applicants to ensure compliance with Tenant Selection Plan and regulatory requirements
  • keeps informed of market conditions and update competitive market analysis quarterly
  • enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers
  • monitors rent balances, collects rents, and sends out late or quit notices as required
  • participates in all aspects of managing a property including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management
  • oversees office functions including office hours, filing, computer systems, reports, etc.
  • inspects property, picks up litter, and reports issues to Service Maintenance Manager
  • handles resident issues and concerns, partnering with Community Manager as needed
  • inspects market ready units for acceptance to lease and for resident move in
  • assists in recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process
  • performs other duties as required

Job Criteria

Experience

Mid Level (3-7 years)


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