Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Training and development opportunities
employee discount
Dry cleaning for uniforms
Employee Meals
401(k) retirement plan
Paid Time Off
Holiday pay
Job Description
Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company celebrated for providing world-class services and exceptional experiences. The brand is synonymous with elegance, impeccable guest care, and a refined atmosphere that caters to discerning travelers around the world. At the heart of Four Seasons lies a commitment to people - both guests and employees. The company prides itself on fostering a culture of respect, continuous growth, and mutual care, ensuring that every interaction is marked by genuine warmth and professionalism. Four Seasons is dedicated to creating memorable moments that guests cherish for a lifetime by focusing on personalized attention and sophisticated service standards. This dedication has established Four Seasons as a leader in the luxury hotel and resort industry with properties spanning all continents.
Within this prestigious organization, the Four Seasons Hotel and Residences at The Surf Club represents an iconic luxury destination situated in the coveted Miami Beaches area near Sunny Isles. The Surf Club itself is steeped in history, dating back to its origins on New Year's Eve 1930, and retains its reputation as a symbol of oceanfront elegance and exclusivity. This beachside hotel combines historic grandeur with a contemporary luxury experience, featuring celebrated dining venues and a world-class spa. Residents and guests alike enjoy a private social club setting that is sophisticated yet welcoming, perfect for those seeking privacy, indulgence, and exceptional service.
The Assistant Club Manager role at Four Seasons Hotel and Residences at The Surf Club is a critical leadership position dedicated to upholding and enhancing the private club experience. This full-time position requires a seasoned hospitality professional who excels in managing luxury environments and can deliver highly personalized service to an exclusive membership. The successful candidate will play a vital role in coordinating operations, managing member relations, and leading a high-performing team committed to luxury hospitality and service excellence.
As Assistant Club Manager, you will be responsible for overseeing various aspects of club operations, focusing on seamless and memorable member experiences. Your leadership will include managing relationships with members, anticipating their needs with the utmost discretion, and ensuring that service standards consistently exceed expectations. A significant part of your role will include coordinating member requests with multiple departments, implementing membership processes, and leading the orientation and tour programs for prospective members.
This position requires a strong background in Food and Beverage service standards, private club management, or luxury hospitality, showcasing your ability to operate effectively within upscale environments. Your exceptional interpersonal and communication skills will allow you to engage confidently with senior leadership and diverse members alike, fostering a culture of accountability and continuous improvement among your team.
Four Seasons values its employees highly and supports them with excellent training and development opportunities, an employee discount on stays worldwide, complimentary uniform dry cleaning, employee meals, a 401(k) retirement plan, and paid time off including holiday pay. Working hours are based on business needs and include evenings, weekends, and holidays, reflecting the dynamic nature of luxury hospitality service.
Candidates must have valid work authorization for the U.S. Four Seasons is an equal opportunity employer that encourages minority groups, women, veterans, and individuals with disabilities to apply. The company promotes a positive and inclusive work environment where talent can thrive and develop in the luxury hospitality sector. This opportunity at the Four Seasons Hotel and Residences at The Surf Club offers a rewarding career path for those passionate about delivering extraordinary experiences in a historic and breathtaking oceanfront setting.
Within this prestigious organization, the Four Seasons Hotel and Residences at The Surf Club represents an iconic luxury destination situated in the coveted Miami Beaches area near Sunny Isles. The Surf Club itself is steeped in history, dating back to its origins on New Year's Eve 1930, and retains its reputation as a symbol of oceanfront elegance and exclusivity. This beachside hotel combines historic grandeur with a contemporary luxury experience, featuring celebrated dining venues and a world-class spa. Residents and guests alike enjoy a private social club setting that is sophisticated yet welcoming, perfect for those seeking privacy, indulgence, and exceptional service.
The Assistant Club Manager role at Four Seasons Hotel and Residences at The Surf Club is a critical leadership position dedicated to upholding and enhancing the private club experience. This full-time position requires a seasoned hospitality professional who excels in managing luxury environments and can deliver highly personalized service to an exclusive membership. The successful candidate will play a vital role in coordinating operations, managing member relations, and leading a high-performing team committed to luxury hospitality and service excellence.
As Assistant Club Manager, you will be responsible for overseeing various aspects of club operations, focusing on seamless and memorable member experiences. Your leadership will include managing relationships with members, anticipating their needs with the utmost discretion, and ensuring that service standards consistently exceed expectations. A significant part of your role will include coordinating member requests with multiple departments, implementing membership processes, and leading the orientation and tour programs for prospective members.
This position requires a strong background in Food and Beverage service standards, private club management, or luxury hospitality, showcasing your ability to operate effectively within upscale environments. Your exceptional interpersonal and communication skills will allow you to engage confidently with senior leadership and diverse members alike, fostering a culture of accountability and continuous improvement among your team.
Four Seasons values its employees highly and supports them with excellent training and development opportunities, an employee discount on stays worldwide, complimentary uniform dry cleaning, employee meals, a 401(k) retirement plan, and paid time off including holiday pay. Working hours are based on business needs and include evenings, weekends, and holidays, reflecting the dynamic nature of luxury hospitality service.
Candidates must have valid work authorization for the U.S. Four Seasons is an equal opportunity employer that encourages minority groups, women, veterans, and individuals with disabilities to apply. The company promotes a positive and inclusive work environment where talent can thrive and develop in the luxury hospitality sector. This opportunity at the Four Seasons Hotel and Residences at The Surf Club offers a rewarding career path for those passionate about delivering extraordinary experiences in a historic and breathtaking oceanfront setting.
Job Requirements
- Valid work authorization for the U.S.
- Proven experience in luxury hospitality or private club management
- Strong knowledge of Food & Beverage service standards
- Excellent communication and interpersonal skills
- Ability to lead and mentor a team in a high-end service environment
- Availability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- Proven leadership experience in luxury hospitality, private club management, or upscale Food & Beverage operations
- Strong background in Food & Beverage service standards, and team leadership within a high-end environment
- Exceptional interpersonal and communication skills, with the ability to engage confidently with clientele and senior leadership
- Demonstrated ability to lead teams in a fast-paced, service-driven environment while maintaining the highest standards of excellence
Job Duties
- Assist with coordinating all member and prospective member requests with all the other departments on the property
- Implement all processes, programs and procedures relating to prospective members, membership applications, new member orientation program and club tours
- Oversee all aspects of Club operations, ensuring an exceptional, seamless, and highly personalized experience for members
- Act as the primary point of contact for members, managing high-level relationships and anticipating needs with discretion and attention to detail
- Lead, mentor, and develop a high-performing service team, fostering a culture of luxury hospitality, accountability, and continuous improvement
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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