Assistant Club Manager

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Training and development opportunities

employee discount

Complimentary Dry Cleaning for Employee Uniforms

Complimentary employee meals

401(k) retirement plan

Paid Time Off

Holiday pay

Job Description

Four Seasons is a globally recognized luxury hospitality company renowned for its commitment to exceptional service and outstanding guest experiences. Founded in 1960, Four Seasons has grown into a leading international brand with properties spanning the world. It is powered by a collective of dedicated individuals who strive for excellence and embody values of respect, integrity, and teamwork. The company culture at Four Seasons is rooted in creating a world-class employee experience, fostering professional growth, and delivering genuine hospitality with a heartfelt approach. Whether hosting guests, residents, or partners, the team at Four Seasons is passionate about crafting memorable experiences and establishing lasting impressions that enrich lives.\n\nAt Four Seasons Hotel and Residences at The Surf Club, located in the iconic Surfside shores near Sunny Isles, Miami Beaches, this luxury hotel is a destination of oceanfront elegance and historical significance. Since opening its doors in 1930, The Surf Club has been a cherished social club and now carries forward its legacy with Four Seasons' dedication to luxury and excellence. The hotel offers celebrated dining, a world-class spa, and refined accommodations, setting a new standard for high-end hospitality in the region.\n\nThe role of Assistant Club Manager at Four Seasons Hotel and Residences at The Surf Club presents an exciting opportunity for experienced hospitality professionals to lead and shape the private club experience in a legendary setting. This full-time position demands a seasoned manager with expertise in luxury hospitality and private club operations to ensure a seamless, personalized member journey. Responsibilities include coordinating member requests, overseeing club operations, implementing membership processes, and serving as the primary liaison for members with a focus on discretion and detail. Additionally, this leadership role involves mentoring and developing a service team to uphold the highest standards of luxury hospitality, accountability, and continuous improvement. The Assistant Club Manager plays a critical role in maintaining the exclusivity and excellence the club is known for, creating a welcoming environment where members feel valued and their needs anticipated. Candidates must have valid U.S. work authorization, and the position offers competitive benefits such as employee discounts, comprehensive training, paid time off, and retirement plans. Four Seasons is committed to equal opportunity employment and encourages applicants from diverse backgrounds to apply.

Job Requirements

Valid work authorization for the U.S.
Proven leadership experience in luxury hospitality, private club management or upscale food and beverage operations
Strong background in food and beverage service standards and team leadership within a high-end environment
Exceptional interpersonal and communication skills
Demonstrated ability to lead teams in a fast-paced, service-driven environment

Job Qualifications

Proven leadership experience in luxury hospitality, private club management or upscale food and beverage operations
Strong background in food and beverage service standards and team leadership within a high-end environment
Exceptional interpersonal and communication skills with the ability to engage confidently with clientele and senior leadership
Demonstrated ability to lead teams in a fast-paced, service-driven environment while maintaining the highest standards of excellence

Job Duties

Assist with coordinating all member and prospective member requests with all other departments on the property
Implement all processes, programs and procedures relating to prospective members, membership applications, new member orientation program and club tours
Oversee all aspects of Club operations, ensuring an exceptional, seamless and highly personalized experience for members
Act as the primary point of contact for members, managing high-level relationships and anticipating needs with discretion and attention to detail
Lead, mentor and develop a high-performing service team, fostering a culture of luxury hospitality, accountability and continuous improvement