Assistant CFA Manager - Howard University

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $33.00 - $34.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
work-life resources
Retirement Savings Plans
Paid parental leave
Disability Coverage

Job Description

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. With a mission rooted in service and united by purpose, Aramark strives to deliver exceptional experiences for its customers, partners, communities, and the planet. The company is committed to fostering an inclusive work environment where every employee enjoys equal employment opportunities, free from discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, or other protected characteristics. Aramark believes in empowering its employees to grow professionally while pursuing their passions, offering a workplace that welcomes new challenges and fosters a sense of belonging. To learn more about working at Aramark, prospective candidates can visit their careers website or follow Aramark on social media platforms such as Facebook, Instagram, and Twitter.

This particular opportunity is for the role of Assistant Manager at the Chick-fil-A location within Howard University. The Assistant Manager plays a vital role in supporting the daily operations of a fast-paced, high-volume campus dining environment. This role requires leadership that ensures the maintenance of Chick-fil-A's brand standards and exceptional guest service. The Assistant Manager is responsible for overseeing the team, supporting employee training and development, maintaining rigorous standards of food safety and sanitation, and monitoring employee performance to ensure a productive and efficient operation.

The position offers an hourly wage range between $33.00 and $34.00, reflecting Aramark's competitive compensation within the food service management industry. Moreover, Aramark offers a comprehensive benefits package, which includes medical, dental, vision insurance, work-life resources, retirement savings plans such as 401(k), paid parental leave, and disability coverage. Benefit availability may vary by location and employee eligibility, aligning with legal requirements and individual circumstances.

In this role, the Assistant Manager will contribute hands-on leadership during service periods, ensure consistency in executing Chick-fil-A standards related to customer service, food preparation, product presentation, speed of service, and overall cleanliness and hospitality. The role demands strong interpersonal skills to provide coaching, feedback, and professional development to team members, fostering a respectful and productive work environment. Key responsibilities also include managing employee schedules, ensuring compliance with the Collective Bargaining Agreement and company policies, overseeing inventory and cost control measures, and maintaining food and workplace safety protocols.

The Assistant Manager is expected to handle operational challenges with professionalism and adapt to varying business needs, including working early mornings, evenings, weekends, holidays, and special events. The position requires collaboration with various stakeholders, including campus dining leadership, HR, culinary teams, finance, and representatives from Howard University. This collaboration aims to achieve operational goals, improve service delivery, and meet client expectations.

Overall, this role is ideal for individuals with prior supervisory experience in food service environments who are passionate about delivering outstanding customer service, leading teams effectively, and maintaining excellence in operational standards. The Assistant Manager position at Chick-fil-A Howard University offers a dynamic, rewarding career path within a respected global food services company dedicated to employee growth and community service.

Job Requirements

  • High school diploma or equivalent
  • Prior supervisory or leadership experience in food service quick-service restaurants retail food operations hospitality or a related environment
  • Strong customer service communication leadership and problem-solving skills
  • Ability to lead employees in a fast-paced high-volume retail dining environment
  • Knowledge of food safety sanitation cash handling inventory and workplace safety practices
  • Ability to work early mornings evenings weekends holidays and special events based on business needs
  • Basic computer skills including email scheduling systems timekeeping systems POS systems and operational reporting tools
  • Ability to read understand and apply company policies SOPs collective bargaining agreement requirements and brand standards

Job Qualifications

  • Prior supervisory or leadership experience in food service quick-service restaurants retail food operations hospitality or a related environment
  • Strong customer service communication leadership and problem-solving skills
  • Ability to lead employees in a fast-paced high-volume retail dining environment
  • Ability to read understand and apply company policies SOPs collective bargaining agreement requirements and brand standards
  • Knowledge of food safety sanitation cash handling inventory and workplace safety practices
  • Ability to work early mornings evenings weekends holidays and special events based on business needs
  • Basic computer skills including email scheduling systems timekeeping systems POS systems and operational reporting tools
  • Experience working in a Chick-fil-A quick-service restaurant campus dining or high-volume retail food operation
  • Experience in higher education or university dining
  • Experience working in a union environment
  • ServSafe or other food safety certification
  • Experience with Kronos inventory systems POS systems scheduling systems ordering production planning and cash handling

Job Duties

  • Assist with overseeing daily Chick-fil-A operations including opening and closing procedures service flow product availability food quality station readiness and guest experience
  • Support consistent execution of Chick-fil-A brand standards including customer service expectations food preparation product presentation speed of service cleanliness hospitality and merchandising
  • Provide daily direction coaching training and feedback to hourly employees in a respectful and professional manner
  • Monitor attendance punctuality productivity uniforms breaks meal periods conduct and performance concerns partnering with manager HR and operations leadership as needed
  • Ensure employees are working within their assigned classifications and job responsibilities
  • Assist with preparing posting maintaining and updating employee schedules based on business needs peak service periods operational requirements and CBA guidelines
  • Ensure compliance with collective bargaining agreement Howard Rider employee handbook company policies SOPs scheduling requirements classifications overtime rules and timekeeping procedures
  • Train and reinforce expectations related to Chick-fil-A service standards food preparation food safety sanitation equipment use cash handling and workplace safety
  • Create a welcoming student-centered retail environment by responding promptly and professionally to guest concerns employee issues client requests and operational needs
  • Monitor inventory product rotation par levels waste storage retail displays and stock levels to ensure location is prepared for daily service
  • Support cost control efforts related to labor food waste supplies inventory cash handling and product usage
  • Ensure compliance with food safety HACCP allergen sanitation health department and workplace safety standards
  • Ensure employees follow proper handwashing glove use food handling uniform hair restraint cleaning and sanitation procedures
  • Conduct regular walkthroughs of service line kitchen storage areas dining areas back-of-house and employee work areas to ensure location is clean organized safe and inspection-ready
  • Support pre-shift meetings safety huddles accident reporting hazard identification corrective follow-up and daily team communication
  • Assist with accurate completion of daily logs temperature records cleaning checklists cash handling records inventory counts payroll support attendance tracking corrective action documentation and operational reports
  • Partner with Chick-fil-A manager campus dining leadership HR culinary finance and Howard University representatives to support operational goals service improvements and client expectations

Job Criteria

Experience

Mid Level (3-7 years)


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