Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus opportunity
employee discount
Retirement Plan
Training and Development
Job Description
This hiring organization is a dynamic beauty and skincare retail center dedicated to providing exceptional service and treatments focused on skin enhancement and wellness. As a specialized retailer, it aims to deliver a unique and memorable guest experience by combining expert care, quality products, and personalized service. The company operates with a core mission of revealing beautiful skin to their clients, maintaining a positive and inviting atmosphere in every location to foster guest loyalty and satisfaction. Their business model revolves around the sale of retail products and wax passes alongside offering expert waxing services. The establishment values creative leadership, team development, and operational excellence to drive sustained growth and outstanding customer service across all centers. The position offered is hourly with bonus potential, incentivizing performance and results.
The role of Assistant Center Manager (ACM) supports the Center Manager by ensuring the delivery of an outstanding guest experience while meeting the financial and operational goals of the center. This leadership position is pivotal to maintaining high standards of service, cleanliness, and efficiency throughout the center. The ACM plays a hands-on role in coaching guest service and wax associates, fostering a team environment that encourages performance excellence and professional growth. Responsibilities include modeling exemplary guest interactions, driving sales results through effective coaching and motivation, and ensuring compliance with company standards and licensing requirements. The ACM is also deeply involved in talent management, from recruiting the right candidates to ongoing development and retention efforts. Additionally, the role encompasses operational duties, such as managing schedules, overseeing loss prevention measures, and maintaining visual merchandising standards to ensure that the center environment is always appealing and professional. Excellent communication skills, strong organizational abilities, and a flexible approach to scheduling are essential for success in this position. This is an exciting opportunity for individuals passionate about customer service and sales leadership in a specialized retail environment committed to skin care and beauty enhancement.
The role of Assistant Center Manager (ACM) supports the Center Manager by ensuring the delivery of an outstanding guest experience while meeting the financial and operational goals of the center. This leadership position is pivotal to maintaining high standards of service, cleanliness, and efficiency throughout the center. The ACM plays a hands-on role in coaching guest service and wax associates, fostering a team environment that encourages performance excellence and professional growth. Responsibilities include modeling exemplary guest interactions, driving sales results through effective coaching and motivation, and ensuring compliance with company standards and licensing requirements. The ACM is also deeply involved in talent management, from recruiting the right candidates to ongoing development and retention efforts. Additionally, the role encompasses operational duties, such as managing schedules, overseeing loss prevention measures, and maintaining visual merchandising standards to ensure that the center environment is always appealing and professional. Excellent communication skills, strong organizational abilities, and a flexible approach to scheduling are essential for success in this position. This is an exciting opportunity for individuals passionate about customer service and sales leadership in a specialized retail environment committed to skin care and beauty enhancement.
Job Requirements
- Minimum high school education
- Prior leadership or supervisory experience in retail or service industry
- Ability to work flexible hours including weekends and holidays
- Strong organizational and multitasking skills
- Effective verbal and written communication skills
- Proficiency with point-of-sale systems
- Ability to maintain a professional and positive attitude
- Willingness to enforce company standards and policies consistently
Job Qualifications
- High school diploma or equivalent
- Experience in retail management or supervisory role preferred
- Proven ability to lead and motivate a team
- Strong communication and interpersonal skills
- Sales experience with an understanding of meeting performance goals
- Ability to coach and develop staff effectively
- Knowledge of retail product sales and customer service excellence
Job Duties
- Assist the Center Manager in ensuring every guest has an inviting and memorable experience
- Model guest service behaviors and deliver exceptional service
- Recruit, develop, and retain quality talent
- Manage and coach Guest Service Associates and Wax Associates
- Oversee sales performance and lead associates to meet monthly goals
- Ensure compliance with company standards including loss prevention and licensing
- Maintain center cleanliness, visual merchandising, and operational efficiency
- Manage schedules, labor, and administrative tasks to meet budget targets
- Analyze business reports and execute action plans to improve performance
- Support the Center Manager in daily center operations and safety adherence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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