You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $32.21 - $44.23
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
401k
Employee Discounts
Career development programs
bonus eligibility
Employee assistance program
Job Description
Gaylord National Resort and Convention Center, located in National Harbor, Maryland, is a premier hospitality destination within the Marriott International portfolio. Known for its vast convention space, stunning waterfront location, and exceptional service, Gaylord National is an ideal venue for large-scale events, conferences, and social gatherings. As part of Marriott International, Gaylord Hotels benefit from a global network of resources and expertise, fostering a dynamic work environment that empowers employees to grow both personally and professionally. The resort’s commitment to innovative meetings and extraordinary experiences sets the stage for a rewarding career in event management and hospitality operations.
Show More
Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related professional area
- Ability to work full time on site
- Strong leadership skills
- Excellent communication skills
- Ability to manage multiple tasks
- Proficiency in maintaining inventory and service standards
- Capacity to respond to guest concerns
- Knowledge of safety and sanitation protocols
- Willingness to participate in team meetings and training
- Commitment to Marriott International’s equal opportunity policies
Job Qualifications
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related professional area
- Knowledge of banquet operations and customer service principles
- Ability to lead and motivate a team
- Strong communication and interpersonal skills
- Basic understanding of inventory and cost control
- Familiarity with safety and sanitation standards
- Experience in scheduling and staff management
- Ability to handle guest complaints effectively
- Commitment to delivering high quality service
- Adaptability to fast-paced event environments
Job Duties
- Assist in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintain attendance log for banquet employees
- Maintain and enforce established sanitation levels
- Adhere to and reinforce all standards, policies, and procedures
- Ensure employee awareness of the event phase portion of the meeting planner survey and guest satisfaction scores
- Order supplies for the department such as china, glass, silver, buffet presentations, props, and other service equipment
- Use banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs and managing inventory
- Understand the impact banquet operations have on the overall success of an event and manage activities to maximize customer satisfaction
- Assist in scheduling banquet service staff to forecast and service standards while maximizing profits
- Attend and participate in all pertinent meetings
- Lead shifts and actively participate in servicing events
- Apply and broaden knowledge of food and wine pairings and event presentation
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Strive to improve service performance
- Support departmental orientation programs for new employees
- Ensure employees understand expectations and parameters
- Observe service behaviors of employees and provide feedback
- Review comment cards and guest satisfaction results with employees
- Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: