Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $29.33 - $39.90
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
bonus eligible
Job Description
JW Marriott Orlando Grande Lakes is a distinguished luxury hotel located in Orlando, Florida, part of Marriott International's prestigious portfolio of luxury properties. Marriott International is a globally recognized hospitality company dedicated to creating exceptional guest experiences through a diverse portfolio of brands. JW Marriott represents the pinnacle of Marriott's luxury offerings and operates more than 100 beautiful properties in gateway cities and unique resort locations around the world. This esteemed hotel prioritizes an inclusive and welcoming workplace culture where associates come first, nurturing an environment where employees can thrive and deliver excellent service to guests. JW Marriott emphasizes holistic well-being, continuous training, and career development, ensuring a vibrant, supportive community among its staff. The JW Treatment™ is a testament to the company's commitment to treating both guests and associates with respect and care, fostering an atmosphere where professionalism and genuine hospitality combine to create memorable experiences.
The Event Management role at JW Marriott Orlando Grande Lakes is an entry-level management position that plays a critical part in leading the banquet staff and ensuring seamless execution of events. This part-time management position offers a competitive hourly pay ranging from $29.33 to $39.90, along with bonus eligibility. The role involves assisting in the management of banquet operations, supporting staff coordination, and maintaining high standards for every event. As a vital member of the management team, the successful candidate will help develop and direct the banquet team, focusing on delivering consistent, high-quality service aligned with Marriott's hospitality standards.
This position requires an individual who understands the importance of guest satisfaction, operational efficiency, and teamwork in a fast-paced, luxury hospitality environment. The role encompasses supporting departmental operations, managing inventories and equipment, enforcing sanitation standards, and ensuring compliance with company policies and procedures. The candidate will be responsible for scheduling staff, managing beverage costs, leading shifts during events, and actively participating in service delivery. Exceptional customer service skills and the ability to empower employees to perform at their best are essential qualities for success in this role.
The Event Management professional will be instrumental in maintaining the overall success of banquet operations and the quality of guest experiences by directly interacting with attendees, responding to feedback, and handling complaints with tact and professionalism. Additionally, the role involves conducting human resources activities, including new hire orientation, setting expectations, providing feedback, and promoting safety in the workplace. Attending meetings, expanding knowledge of the latest food and wine trends, and contributing to service performance improvements are also vital aspects of the job.
Working at JW Marriott Orlando Grande Lakes means being part of a luxury hospitality brand that values innovation, tradition, and personal development. Employees benefit from an inclusive culture driven by respect for diversity and a commitment to equal opportunity. Joining the JW Marriott means belonging to a global team dedicated to excellence and becoming the best version of oneself while building a fulfilling career in the hotel and event management industry.
The Event Management role at JW Marriott Orlando Grande Lakes is an entry-level management position that plays a critical part in leading the banquet staff and ensuring seamless execution of events. This part-time management position offers a competitive hourly pay ranging from $29.33 to $39.90, along with bonus eligibility. The role involves assisting in the management of banquet operations, supporting staff coordination, and maintaining high standards for every event. As a vital member of the management team, the successful candidate will help develop and direct the banquet team, focusing on delivering consistent, high-quality service aligned with Marriott's hospitality standards.
This position requires an individual who understands the importance of guest satisfaction, operational efficiency, and teamwork in a fast-paced, luxury hospitality environment. The role encompasses supporting departmental operations, managing inventories and equipment, enforcing sanitation standards, and ensuring compliance with company policies and procedures. The candidate will be responsible for scheduling staff, managing beverage costs, leading shifts during events, and actively participating in service delivery. Exceptional customer service skills and the ability to empower employees to perform at their best are essential qualities for success in this role.
The Event Management professional will be instrumental in maintaining the overall success of banquet operations and the quality of guest experiences by directly interacting with attendees, responding to feedback, and handling complaints with tact and professionalism. Additionally, the role involves conducting human resources activities, including new hire orientation, setting expectations, providing feedback, and promoting safety in the workplace. Attending meetings, expanding knowledge of the latest food and wine trends, and contributing to service performance improvements are also vital aspects of the job.
Working at JW Marriott Orlando Grande Lakes means being part of a luxury hospitality brand that values innovation, tradition, and personal development. Employees benefit from an inclusive culture driven by respect for diversity and a commitment to equal opportunity. Joining the JW Marriott means belonging to a global team dedicated to excellence and becoming the best version of oneself while building a fulfilling career in the hotel and event management industry.
Job Requirements
- High school diploma or GED
- minimum two years experience in event management, food and beverage, or related professional area
- ability to manage inventories and equipment
- ability to maintain attendance logs
- knowledge of sanitation levels and safety procedures
- adherence to company standards, policies, and procedures
- ability to interact effectively with guests
- capability to handle guest complaints professionally
- competence in scheduling and staffing banquet service employees
- availability to work part-time with flexibility
- willingness to attend and participate in meetings
- capacity to provide feedback and conduct employee training
- strong customer service orientation
- understanding of emergency procedures
Job Qualifications
- High school diploma or GED
- minimum two years experience in event management, food and beverage, or a related professional area
- strong leadership and team management skills
- excellent communication and interpersonal skills
- knowledge of banquet operations and customer service standards
- ability to manage inventories and departmental assets
- proficiency in scheduling and staffing
- problem-solving and conflict resolution abilities
- commitment to maintaining sanitation and safety standards
- understanding of guest satisfaction measurement tools
- flexibility to work part-time and participate in meetings and events
- eagerness to learn about food and wine pairings and event presentation
Job Duties
- Assists in managing departmental inventories and assets including par levels and maintenance of equipment
- maintains attendance log for banquet employees
- maintains and enforces established sanitation levels
- adheres to and reinforces all standards, policies, and procedures
- ensures employee awareness of meeting planner survey and guest satisfaction scores
- orders supplies for the department including china, glass, silver, buffet presentations, and other service equipment needs
- uses banquet beverage records to control liquor costs and manage inventory
- manages activities to maximize customer satisfaction
- assists in scheduling banquet service staff to meet forecast and profit goals
- attends and participates in pertinent meetings
- leads shifts and actively participates in servicing events
- broadens knowledge of food and wine pairings and event presentation
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality
- responds to and handles guest problems and complaints
- empowers employees to provide excellent customer service
- strives to improve service performance
- supports departmental orientation for new employees
- ensures employees understand expectations
- observes service behaviors and provides feedback
- reviews comment cards and guest satisfaction results with employees
- communicates and executes departmental and property emergency and safety procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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