Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.37 - $38.46
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Marriott International is a global leader in the hospitality industry, renowned for its commitment to quality, service excellence, and innovation. With over 7,000 properties worldwide, Marriott offers travelers exceptional experiences through its diverse portfolio of brands that cater to a wide range of preferences and needs. Among these brands is JW Marriott, a luxury collection that upholds a legacy of sophistication, exceptional service, and cultural richness. JW Marriott hotels are located in gateway cities and distinctive resort locations, reflecting the brand’s emphasis on delivering personalized guest experiences and fostering associate well-being.
Located at 540 N Michigan Ave in Chicago, Illinois, this position is part of the JW Marriott luxury portfolio, promising an environment that combines a dedication to hospitality excellence with a supportive workplace culture. The company embraces diversity and inclusion, fostering a non-discriminatory and empowering environment for all associates. The focus on associate satisfaction translates into outstanding guest service, driven by a philosophy known as The JW Treatment™, which emphasizes authentic care, holistic well-being, and professional development.
This full-time, management-level role within the Event Management category offers a competitive hourly wage ranging from $28.37 to $38.46, with eligibility for bonuses. The position features a flexible schedule but is not remote, highlighting the importance of on-site presence and leadership during events. The role is designed for skilled individuals ready to contribute positively to team development, event execution, and guest satisfaction in a luxury hospitality setting.
The role is primarily an entry-level management position focused on supporting and leading banquet staff to deliver exceptional service during events. The successful candidate will work closely with team members to uphold strict standards and operational procedures, ensuring every event runs smoothly and exceeds guest expectations. Duties include assisting in managing inventories, monitoring sanitation levels, scheduling staff, and reinforcing policies and safety protocols.
This position requires a hands-on leader who participates actively in event servicing while fostering staff performance through coaching and feedback. The candidate will also be responsible for maintaining attendance logs, assisting with supply orders, and contributing to the control of banquet beverage costs. A deep understanding of banquet operations’ impact on event success and customer satisfaction is essential.
In addition to operational responsibilities, this role emphasizes exceptional customer service. The manager will engage directly with guests to solicit feedback and handle any service challenges with professionalism and care. Empowering the team to deliver top-notch service and striving for continuous improvement are core aspects of the role.
Human resource responsibilities include supporting orientation programs, ensuring employees understand expectations, providing ongoing feedback, reviewing guest satisfaction results, and reinforcing safety training. This comprehensive approach to team leadership fosters a culture of excellence and accountability.
By joining Marriott International and the JW Marriott brand, candidates become part of a global team committed to nurturing associate growth and ensuring every guest experience is wonderful, always. The organization offers numerous benefits and development opportunities designed to support physical, emotional, and professional well-being. This position provides a rare chance to start or advance a career in luxury hospitality management, where passion for service meets opportunity for leadership and personal growth.
Located at 540 N Michigan Ave in Chicago, Illinois, this position is part of the JW Marriott luxury portfolio, promising an environment that combines a dedication to hospitality excellence with a supportive workplace culture. The company embraces diversity and inclusion, fostering a non-discriminatory and empowering environment for all associates. The focus on associate satisfaction translates into outstanding guest service, driven by a philosophy known as The JW Treatment™, which emphasizes authentic care, holistic well-being, and professional development.
This full-time, management-level role within the Event Management category offers a competitive hourly wage ranging from $28.37 to $38.46, with eligibility for bonuses. The position features a flexible schedule but is not remote, highlighting the importance of on-site presence and leadership during events. The role is designed for skilled individuals ready to contribute positively to team development, event execution, and guest satisfaction in a luxury hospitality setting.
The role is primarily an entry-level management position focused on supporting and leading banquet staff to deliver exceptional service during events. The successful candidate will work closely with team members to uphold strict standards and operational procedures, ensuring every event runs smoothly and exceeds guest expectations. Duties include assisting in managing inventories, monitoring sanitation levels, scheduling staff, and reinforcing policies and safety protocols.
This position requires a hands-on leader who participates actively in event servicing while fostering staff performance through coaching and feedback. The candidate will also be responsible for maintaining attendance logs, assisting with supply orders, and contributing to the control of banquet beverage costs. A deep understanding of banquet operations’ impact on event success and customer satisfaction is essential.
In addition to operational responsibilities, this role emphasizes exceptional customer service. The manager will engage directly with guests to solicit feedback and handle any service challenges with professionalism and care. Empowering the team to deliver top-notch service and striving for continuous improvement are core aspects of the role.
Human resource responsibilities include supporting orientation programs, ensuring employees understand expectations, providing ongoing feedback, reviewing guest satisfaction results, and reinforcing safety training. This comprehensive approach to team leadership fosters a culture of excellence and accountability.
By joining Marriott International and the JW Marriott brand, candidates become part of a global team committed to nurturing associate growth and ensuring every guest experience is wonderful, always. The organization offers numerous benefits and development opportunities designed to support physical, emotional, and professional well-being. This position provides a rare chance to start or advance a career in luxury hospitality management, where passion for service meets opportunity for leadership and personal growth.
Job Requirements
- High school diploma or GED
- Minimum two years of experience in event management, food and beverage or related field
- Ability to work full-time with a flexible schedule
- Strong leadership and organizational skills
- Excellent customer service orientation
- Ability to handle guest complaints professionally
- Commitment to safety and sanitation standards
Job Qualifications
- High school diploma or GED
- Two years of experience in event management, food and beverage or related professional area
- Knowledge of banquet operations and customer service principles
- Ability to lead and motivate a team
- Strong communication and interpersonal skills
- Basic understanding of inventory and cost control
Job Duties
- Assist in managing departmental inventories and assets including par levels and equipment maintenance
- Maintain attendance log for banquet employees
- Maintain and enforce sanitation standards
- Adhere to and reinforce all standards, policies and procedures
- Ensure employee awareness of event phase portion of Meeting Planner Survey and Guest Satisfaction Scores
- Order supplies for the department such as china, glass, silver, buffet presentations and service equipment
- Use banquet beverage records to guide beverage supervisor in controlling liquor costs and inventory
- Manage banquet operations to maximize customer satisfaction
- Assist in scheduling banquet service staff to forecast and service standards while maximizing profits
- Attend and participate in all pertinent meetings
- Lead shifts and actively participate in servicing events
- Apply and broaden knowledge of food and wine pairings and event presentation
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service
- Respond to and handle guest complaints
- Empower employees to provide excellent customer service
- Strive to improve service performance
- Support departmental orientation and new hire training
- Ensure employee understanding of expectations and parameters
- Observe service behaviors and provide feedback
- Review comment cards and guest satisfaction results with employees
- Communicate and execute emergency procedures and ensure staff are trained in safety protocols
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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