Assistant Banquet Manager

Kissimmee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $29.81 - $39.90

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

bonus eligible

Relocation assistance

Job Description

Gaylord Hotels is a distinguished brand within the Marriott International portfolio, known for its exceptional meeting and event experiences. As part of a globally recognized hospitality leader, Gaylord Hotels combines innovative service, expansive event spaces, and a commitment to delivering memorable moments for guests. Located in Kissimmee, Florida, this full-time management position is centered at the heart of a vibrant, high-energy hospitality environment that prides itself on creativity, entrepreneurship, and heartfelt service. The company values diversity and inclusivity, fostering a workplace culture that respects and celebrates the unique backgrounds and talents of all associates. Committed to equal opportunity employment, Gaylord Hotels provides a supportive, collaborative environment where employees can grow and develop meaningful careers.

The role offered is an entry-level management position focused on assisting in leading the banquet staff and playing an active role in executing events with precision and professionalism. This position supports the day-to-day management of banquet operations, including overseeing departmental inventories, maintaining sanitation and safety protocols, and ensuring the highest standards of service are met. With a pay range of $29.81 to $39.90 per hour and eligibility for bonuses, this opportunity offers competitive compensation for individuals passionate about event management and hospitality. Relocation assistance is available, attracting dedicated candidates ready to contribute to the success of Gaylord Hotels' renowned event services.

Job Requirements

High school diploma or GED
Minimum 2 years experience in event management, food and beverage, or related field
Ability to communicate effectively
Strong leadership and team management skills
Knowledge of inventory control
Understanding of sanitation and safety standards
Ability to handle guest complaints
Willingness to participate in meetings and lead shifts
Capacity to support new hire training and orientation

Job Qualifications

High school diploma or GED
Minimum 2 years experience in event management, food and beverage, or related professional area
Strong interpersonal and communication skills
Ability to lead and motivate a team
Knowledge of food and beverage service standards
Familiarity with inventory management and sanitation protocols
Capable of handling guest feedback professionally
Basic understanding of scheduling and staffing
Commitment to delivering exceptional customer service
Proficient in following and enforcing safety and emergency procedures

Job Duties

Assist in managing departmental inventories and assets including par levels and maintenance of equipment
Maintain attendance log for banquet employees
Maintain and enforce established sanitation levels
Adhere to and reinforce all standards, policies, and procedures
Ensure employee awareness of event phase portion of Meeting Planner Survey and Guest Satisfaction Scores
Order supplies such as china, glass, silver, buffet presentations, props, and other service equipment needs
Guide banquet beverage supervisor in controlling liquor costs and managing beverage inventory
Manage banquet operations to maximize customer satisfaction
Assist in scheduling banquet service staff to forecast and service standards
Attend and participate in all pertinent meetings
Lead shifts and actively participate in servicing events
Apply and broaden knowledge of food and wine pairings and event presentation
Set a positive example for guest relations
Interact with guests to obtain feedback on product quality and service
Respond to and handle guest problems and complaints
Empower employees to provide excellent customer service
Strive to improve service performance
Support departmental orientation program for new employees
Ensure employees understand expectations and parameters
Observe service behaviors of employees and provide feedback
Review comment cards and guest satisfaction results with employees
Communicate and execute departmental and property emergency procedures