Assistant Banquet Manager

Gaylord Hotels, a renowned portfolio brand under Marriott International, is recognized for its expertise and leadership in delivering exceptional meetings and experiences. Situated at National Harbor, Maryland, Gaylord Hotels prides itself on creating environments, services, and programming that bring people together in extraordinary ways. This family of hotels offers far beyond traditional hotel services, emphasizing creative and entrepreneurial spirits in its team members, known as STARs. These associates are dedicated to delivering thoughtful, big-hearted service to guests. The working environment is inclusive and celebrates unique backgrounds, fostering a culture rich in diversity, talent, and experience. Gaylord Hotels is committed to being an equal opportunity employer, actively supporting non-discrimination practices across protected categories, including disability and veteran status. With a wide array of benefits designed to support employee well-being, career growth, and personal enrichment, Gaylord ensures its employees have access to more than just a job but a fulfilling career path.

The role offered is an entry-level management position within the Event Management category, focused on assisting and supporting the banquet department. Located at 201 Waterfront St, National Harbor, Maryland, this full-time management role offers a competitive pay range of $32.69 to $44.23 per hour, with eligibility for bonuses. The position is not remote and demands an on-site presence to facilitate direct interaction with staff and guests. The primary responsibility includes helping lead banquet staff in executing events that meet company standards and client expectations. The role demands a proactive approach to managing departmental inventories, scheduling, and service standards to maximize customer satisfaction and departmental profitability. Candidates will also take part in maintaining sanitation standards, enforcing policies and procedures, and promoting exceptional guest service.

This position requires close collaboration in leading banquet teams by attending meetings, participating actively during events, and expanding knowledge in areas such as food and wine pairing and innovative cuisines. Exceptional customer service is a critical focus, where the manager sets positive examples, actively collects guest feedback, and addresses complaints effectively. The role includes empowering employees to deliver outstanding service and continuously seeks to improve overall service performance. Additionally, human resource activities such as employee orientation, training, performance feedback, and ensuring compliance with emergency and safety protocols fall under the purview of this position. The individual in this role will contribute significantly to the operational success of the banquet services and overall event experiences, positioning themselves for growth within Marriott International's vast brand portfolio.

Joining Gaylord Hotels means joining a global team dedicated to personal and professional development, where employees can become their best selves while being part of an amazing community. With ample opportunities for advancement and an emphasis on enriching workplace culture and employee well-being, this management role at Gaylord Hotels offers a unique and rewarding career opportunity for driven professionals aiming to make a mark in hospitality event management.