Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Mental Health Resources
Paid Time Off
Free nights at hotels
401(k) with Company Match
Free Meals
uniform laundering
growth opportunities
Job Description
Hyatt Regency Tamaya is a distinguished luxury resort located on the sacred lands of the Santa Ana Pueblo in New Mexico, offering breathtaking views of the Sandia Mountains. Renowned for its deep cultural heritage and commitment to authentic experiences, this premier destination specializes in hosting meetings, weddings, and group events in a setting that harmoniously blends natural beauty with sophisticated hospitality. With over 225,000 square feet of indoor event space and 29,000 square feet of picturesque outdoor venues, Hyatt Regency Tamaya provides a unique environment where guests worldwide can enjoy memorable moments enriched by the spirit and traditions of the local community.
As part of the Hyatt brand, the resort embraces a clear and powerful purpose: caring for people so they can be their best. This philosophy is embedded in every facet of the guest and employee experience, emphasizing empathy, integrity, experimentation, respect, inclusion, and wellbeing. Hyatt Regency Tamaya stands out not only for its luxury accommodations and event facilities but also for fostering an inclusive culture where staff members are supported and empowered to develop their careers. The company values innovation and continuous improvement, aiming to enhance guest satisfaction and operational efficiency while honoring tradition and culture.
The role of Assistant Banquet/Event Services Manager is an integral position within the Hyatt Regency Tamaya team. This leadership role supports the Banquet Manager by overseeing the full execution of events from setup through completion, ensuring that every function runs seamlessly and meets the high standards of Hyatt Regency Tamaya’s hospitality. The Assistant Manager plays a significant role in maintaining the resort's reputation for excellence by managing event operations, supervising team members, and delivering a polished, professional presence that reflects the warm hospitality and cultural spirit unique to Tamaya.
This position is responsible for coordinating all event details, from initial setup and service flow to breakdown and cleanup, working closely with various departments including culinary and audiovisual services to ensure a flawless guest experience. The Assistant Banquet/Event Services Manager leads and mentors a team of banquet servers, housemen, bartenders, and support staff, promoting a culture of respect, inclusion, and continuous learning. They conduct pre-shift meetings to align the team on event expectations, safety protocols, and service standards. Additionally, the role involves liaison responsibilities serving as the on-site contact for meeting planners, wedding coordinators, and event hosts, promptly responding to client requests and real-time adjustments to guarantee satisfaction and smooth event operations.
Operational and administrative duties are also part of the role, encompassing inventory control, equipment and linen management, labor cost management, payroll support, scheduling, and ensuring health, safety, and sanitation compliance. The Assistant Manager is expected to embody Hyatt’s values by championing their inclusive and caring culture, encouraging innovation, and driving continuous improvements. By fostering an environment where team members are supported and empowered, this role contributes to the personal and professional growth of the staff, thereby enhancing team performance and guest service quality.
Hyatt Regency Tamaya offers a workplace where career growth is nurtured and where employees can truly belong. The resort provides comprehensive benefits including medical, dental, and vision coverage, mental health resources, paid time off, 12 free nights per year at Hyatt hotels worldwide, 401(k) with company match, free meals during shifts, and uniform laundering services. Working at Tamaya means joining a diverse, supportive team committed to creating meaningful moments for guests in a breathtaking natural and cultural setting. Whether you are new to hospitality or seeking a next step in your career, this opportunity presents a path for growth, purpose, and impact in a world-class resort environment.
As part of the Hyatt brand, the resort embraces a clear and powerful purpose: caring for people so they can be their best. This philosophy is embedded in every facet of the guest and employee experience, emphasizing empathy, integrity, experimentation, respect, inclusion, and wellbeing. Hyatt Regency Tamaya stands out not only for its luxury accommodations and event facilities but also for fostering an inclusive culture where staff members are supported and empowered to develop their careers. The company values innovation and continuous improvement, aiming to enhance guest satisfaction and operational efficiency while honoring tradition and culture.
The role of Assistant Banquet/Event Services Manager is an integral position within the Hyatt Regency Tamaya team. This leadership role supports the Banquet Manager by overseeing the full execution of events from setup through completion, ensuring that every function runs seamlessly and meets the high standards of Hyatt Regency Tamaya’s hospitality. The Assistant Manager plays a significant role in maintaining the resort's reputation for excellence by managing event operations, supervising team members, and delivering a polished, professional presence that reflects the warm hospitality and cultural spirit unique to Tamaya.
This position is responsible for coordinating all event details, from initial setup and service flow to breakdown and cleanup, working closely with various departments including culinary and audiovisual services to ensure a flawless guest experience. The Assistant Banquet/Event Services Manager leads and mentors a team of banquet servers, housemen, bartenders, and support staff, promoting a culture of respect, inclusion, and continuous learning. They conduct pre-shift meetings to align the team on event expectations, safety protocols, and service standards. Additionally, the role involves liaison responsibilities serving as the on-site contact for meeting planners, wedding coordinators, and event hosts, promptly responding to client requests and real-time adjustments to guarantee satisfaction and smooth event operations.
Operational and administrative duties are also part of the role, encompassing inventory control, equipment and linen management, labor cost management, payroll support, scheduling, and ensuring health, safety, and sanitation compliance. The Assistant Manager is expected to embody Hyatt’s values by championing their inclusive and caring culture, encouraging innovation, and driving continuous improvements. By fostering an environment where team members are supported and empowered, this role contributes to the personal and professional growth of the staff, thereby enhancing team performance and guest service quality.
Hyatt Regency Tamaya offers a workplace where career growth is nurtured and where employees can truly belong. The resort provides comprehensive benefits including medical, dental, and vision coverage, mental health resources, paid time off, 12 free nights per year at Hyatt hotels worldwide, 401(k) with company match, free meals during shifts, and uniform laundering services. Working at Tamaya means joining a diverse, supportive team committed to creating meaningful moments for guests in a breathtaking natural and cultural setting. Whether you are new to hospitality or seeking a next step in your career, this opportunity presents a path for growth, purpose, and impact in a world-class resort environment.
Job Requirements
- high school diploma or equivalent
- 1-3 years of banquet, event services, or hospitality leadership experience
- ability to stand for extended periods and walk moderate distances
- ability to lift, push, and pull approximately 50 pounds
- flexible availability including weekends and holidays
- proficiency in basic computer skills
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- willingness to work outdoors
Job Qualifications
- 1-3 years of banquet, event services, or hospitality leadership experience in a hotel or resort preferred
- a true desire to satisfy the needs of others in a fast-paced environment
- refined verbal communication skills
- ability to stand for long periods of time and walk moderate distances
- ability to lift, pull, and push about 50 pounds
- proficiency in basic computer skills
- comfortable working in fast-paced, high-volume environments and outdoor venues
- must be able to work a flexible schedule including weekends and holidays
Job Duties
- Oversee all event setups, service flow, and breakdowns according to executive order specifications
- Ensure event spaces are prepared accurately, on time, and in alignment with Hyatt Regency Tamaya standards
- Monitor event progress, resolve issues quickly, and ensure a seamless guest experience from arrival to departure
- Coordinate with culinary, audiovisual, and other departments to maintain smooth operations
- Supervise banquet servers, housemen, bartenders, and support staff throughout the event lifecycle
- Assist with training, coaching, scheduling, and performance feedback
- Lead pre-shift meetings to communicate event details, service expectations, and safety reminders
- Serve as the on-site contact for meeting planners, wedding coordinators, and event hosts
- Respond promptly to client requests and make real-time adjustments as needed
- Maintain a polished, professional presence throughout each event
- Assist with inventory control, equipment management, and linen/ware usage
- Support labor cost management, payroll, and scheduling
- Ensure compliance with health, safety, and sanitation standards
- Champion Hyatt’s Purpose and Values
- Foster a culture of respect, inclusion, and genuine hospitality
- Encourage innovation and continuous improvement within the banquet team
- Identify opportunities to enhance service flow, guest satisfaction, and operational efficiency
- Make informed decisions that positively influence guest experience, team performance, and financial results
- Coach, mentor, and support team members in their growth and career development
- Create an environment where colleagues feel empowered, supported, and inspired to excel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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