Assistant Banquet Manager

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $28.35 - $33.17

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Employee assistance program

Job Description

Marriott International is a globally recognized hospitality leader, renowned for its commitment to delivering exceptional guest experiences across its diverse portfolio of brands. Among its esteemed brands, JW Marriott stands out as a symbol of luxury and elegance, featuring more than 100 properties located in gateway cities and distinctive resort destinations worldwide. Marriott International prides itself on fostering a culture that values diversity, inclusion, and equal opportunity, ensuring that the unique backgrounds and talents of its associates are celebrated and nurtured. The company’s dedication to its employees is reflected in its comprehensive training, development programs, and a supportive work environment that emphasizes holistic well-being. JW Marriott, in particular, emphasizes a community-oriented workplace where associates receive the support and inspiration needed to thrive both personally and professionally. The essence of Marriott's hospitality — "Wonderful Hospitality. Always." — serves as a guiding principle for every team member, reinforcing a tradition of heartfelt and thoughtful service that enhances every guest interaction.

The Banquet Manager position at JW Marriott is an entry-level management role that plays a crucial part in supporting the banquet team's operations while ensuring the highest standards of event execution and customer satisfaction. This role involves assisting in leading the banquet staff and personally contributing to the successful delivery of events according to established requirements and quality standards. The Banquet Manager is responsible for helping manage departmental operations, including inventory control, attendance tracking, and sanitation enforcement. By maintaining adherence to standard operating procedures (SOPs), the manager helps ensure seamless event execution and guest satisfaction.

In this role, the manager also actively participates in leading banquet teams by attending meetings, leading shifts, and engaging directly in the servicing of events. A strong focus is placed on developing expertise in food and wine pairings, cutting-edge cuisine, and overall event presentation to continually elevate service quality. The Banquet Manager plays a pivotal role in fostering exceptional customer service by setting a positive example, engaging with guests to gather feedback, and addressing any concerns or complaints promptly.

Additionally, the position involves supporting human resources activities within the department, including orienting new employees, setting clear expectations, providing feedback, and ensuring staff adherence to safety protocols. The role requires a proactive and collaborative approach to leadership, emphasizing the importance of teamwork and employee empowerment in delivering outstanding banquet services.

Marriott International offers a dynamic and inclusive workplace where employees are encouraged to be their best selves and contribute to the company’s legacy of excellence. Joining the JW Marriott team as a Banquet Manager means becoming part of a global network of hospitality professionals dedicated to innovation, quality, and genuine guest care. This role provides valuable experience in the event management and food and beverage sectors and offers opportunities for career advancement within a prestigious hospitality brand.

Job Requirements

High school diploma or GED
Minimum 2 years experience in event management, food and beverage, or related professional area
Proven leadership abilities
Strong organizational and interpersonal skills
Ability to maintain sanitation and safety standards
Excellent communication skills
Ability to work flexible hours including evenings and weekends

Job Qualifications

High school diploma or GED
2 years experience in event management, food and beverage, or related professional area
Knowledge of banquet operations and event execution
Strong leadership and team management skills
Excellent customer service and communication abilities
Ability to handle guest feedback and resolve complaints effectively
Familiarity with inventory management and scheduling
Basic understanding of food and wine pairings
Commitment to maintaining sanitation and safety standards
Ability to work in a fast-paced environment and manage multiple priorities

Job Duties

Assist in managing departmental inventories and assets including par levels and maintenance of equipment
Maintain attendance log for banquet employees
Enforce established sanitation levels
Adhere to and reinforce all standards, policies, and procedures
Ensure employee awareness of meeting planner survey and guest satisfaction scores
Order supplies for the department including china, glass, silver, buffet presentations, and service equipment
Use banquet beverage records to guide liquor cost control and inventory management
Assist in scheduling banquet staff to meet service standards and maximize profits
Attend and participate in pertinent meetings
Lead shifts and actively participate in event servicing
Apply and broaden knowledge of food and wine pairings and event presentation
Set a positive example for guest relations
Interact with guests to obtain feedback and handle complaints
Empower employees to provide excellent customer service
Support departmental orientation and training programs
Provide feedback on employee service behaviors
Review guest satisfaction results with employees
Communicate and execute emergency and safety procedures