Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with over $15 billion in assets under management. Operating a global portfolio comprising more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has established a distinguished reputation for excellence and innovation in the hospitality industry. For more than three decades, the company has been a leader in providing expert guidance throughout every stage of the property lifecycle, including planning, development, recapitalization, and disposition. This proactive and forward-thinking approach has enabled Highgate to cultivate a diverse portfolio that encompasses bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring contemporary programming combined with advanced digital capabilities. The use of industry-leading revenue management tools allows Highgate to efficiently identify and respond to evolving market dynamics, enabling the company to consistently maximize asset value and outperform expectations. Backed by a seasoned executive team with extensive experience in hospitality leadership, Highgate enjoys strong corporate offices worldwide and is a trusted partner for top ownership groups and major hotel brands. For more information, visit www.highgate.com.
The Atlas Hotel in Boston represents the cutting edge of hospitality, blending local connection with global inspiration and thought leadership. As Boston's first-of-its-kind hotel, The Atlas invites prospective candidates to be part of a pioneering team crafting unforgettable guest experiences where hospitality meets innovation. The Assistant Banquet and Events Manager will play a pivotal role by coordinating and supervising assigned group business following booking by the sales department, ensuring all functions and events are executed to the highest standards. This role demands a commitment to profitable operations while maintaining high-quality products and service levels. The assistant manager will also engage in marketing initiatives to promote business growth and is responsible for managing all aspects of banquet operations to secure successful events.
Specifically, the Assistant Banquet and Events Manager supports the management of the banquet department by ensuring events are delivered seamlessly, promoting repeat business through exceptional client interaction, and sustaining operational efficiency. This role requires overseeing employee turnover, managing revenue and payroll budgets, and maintaining productivity and quality standards. Acting as a liaison between clients and various hotel operational departments, the manager must facilitate clear communication and collaborate with sales managers to resolve issues promptly. The position involves supervising banquet event preparation, staffing, and service during events, with responsibilities including but not limited to preparing banquet event orders, managing rooming and VIP lists, ensuring compliance with liquor laws and sanitation regulations, and conducting performance reviews for banquet staff. The role demands visibility on the floor during functions and proactive involvement in training to uphold service and operational standards.
Working at The Atlas Hotel under the Highgate Hotels umbrella offers a unique chance to contribute to the development of a brand-new, innovative hospitality experience. The Assistant Banquet and Events Manager will demonstrate leadership, attention to detail, and operational expertise to guarantee a superior guest experience and optimize business outcomes. Candidates should be prepared to work flexible, sometimes long hours and to take responsibility for fostering a warm, professional, and service-oriented environment that reflects the luxury hospitality standards of the company. This position represents an exciting opportunity for hospitality professionals wishing to advance their careers within a highly respected, global hospitality management firm focused on innovation and excellence.
The Atlas Hotel in Boston represents the cutting edge of hospitality, blending local connection with global inspiration and thought leadership. As Boston's first-of-its-kind hotel, The Atlas invites prospective candidates to be part of a pioneering team crafting unforgettable guest experiences where hospitality meets innovation. The Assistant Banquet and Events Manager will play a pivotal role by coordinating and supervising assigned group business following booking by the sales department, ensuring all functions and events are executed to the highest standards. This role demands a commitment to profitable operations while maintaining high-quality products and service levels. The assistant manager will also engage in marketing initiatives to promote business growth and is responsible for managing all aspects of banquet operations to secure successful events.
Specifically, the Assistant Banquet and Events Manager supports the management of the banquet department by ensuring events are delivered seamlessly, promoting repeat business through exceptional client interaction, and sustaining operational efficiency. This role requires overseeing employee turnover, managing revenue and payroll budgets, and maintaining productivity and quality standards. Acting as a liaison between clients and various hotel operational departments, the manager must facilitate clear communication and collaborate with sales managers to resolve issues promptly. The position involves supervising banquet event preparation, staffing, and service during events, with responsibilities including but not limited to preparing banquet event orders, managing rooming and VIP lists, ensuring compliance with liquor laws and sanitation regulations, and conducting performance reviews for banquet staff. The role demands visibility on the floor during functions and proactive involvement in training to uphold service and operational standards.
Working at The Atlas Hotel under the Highgate Hotels umbrella offers a unique chance to contribute to the development of a brand-new, innovative hospitality experience. The Assistant Banquet and Events Manager will demonstrate leadership, attention to detail, and operational expertise to guarantee a superior guest experience and optimize business outcomes. Candidates should be prepared to work flexible, sometimes long hours and to take responsibility for fostering a warm, professional, and service-oriented environment that reflects the luxury hospitality standards of the company. This position represents an exciting opportunity for hospitality professionals wishing to advance their careers within a highly respected, global hospitality management firm focused on innovation and excellence.
Job Requirements
- Education equivalent to 2-year college degree or higher
- minimum 2 years of related progressive experience in hospitality or hotel management
- proficiency in Windows and related software applications
- ability to work flexible and extended hours
- capability to exert medium physical effort
- strong communication skills both verbal and written
- ability to multitask and prioritize
- attentive and service-focused attitude
- capacity to handle confidential information
- effective problem-solving skills
- commitment to company attendance policies
- ability to maintain professional appearance
- readiness to cross-train in related areas
- capability to work collaboratively with diverse teams
Job Qualifications
- At least 2 years of progressive experience in a hotel or related field
- or a 4-year college degree
- or a 2-year college degree and 1 or more years of related experience
- proficient in Windows and company approved spreadsheets and word processing
- effective verbal and written communication skills
- attentive, friendly, courteous, and service-oriented manner
- effective listening and problem-solving abilities
- ability to multitask and prioritize departmental functions
- flexible and able to work long hours
- knowledge of banquet operations and hotel department functions
- detail-oriented and capable of handling confidential information
- ability to cross-train in other hotel-related areas
- maintain a warm, friendly, and polished demeanor
- committed to attending required meetings and trainings
- maintain regular attendance adhering to company standards
- high standard of personal appearance and grooming
Job Duties
- Prepare banquet event orders as per client needs
- prepare and submit required reports in a timely manner
- follow up on all turnovers within 24 hours via telephone and written correspondence
- respond to requests by meeting planners immediately
- create, manage, and update rooming lists and VIP lists as required for group business
- maintain trace file as needed
- use the partnership agreement to meet client needs
- have comprehensive knowledge of all operational departments within the hotel
- interact with outside planners and vendors for event setup
- maintain pricing integrity and propose upscale menus for clients
- supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature
- manage existing accounts and follow up with client re-solicitation to capture future business
- work closely with sales managers and keep them informed of issues as they arise
- manage the function book and adjust space to ensure maximum revenue
- be visible on the floor and assist as needed during functions
- conduct departmental and hotel training to maintain standards of service
- plan and execute holiday and special events in conjunction with the director of sales and marketing
- prepare and conduct banquet department personnel interviews and follow hiring procedures
- ensure hourly banquet associates are trained and understand department directives
- monitor banquet event orders for equipment needs and business flow
- assign associates to functions and room setups optimally
- respond to guest complaints promptly
- keep immediate supervisor informed of all problems or matters requiring attention
- assist in preparation of payroll, revenue, employee schedules, and quarterly reports
- ensure compliance with liquor laws and health regulations
- ensure compliance with SOPs and requisition procedures
- supervise all hourly banquet associates
- conduct staff performance reviews
- know meeting room setups and capacities
- use meeting planner feedback to improve service
- prepare payroll information and reports
- ensure consistency with opening and closing procedures
- conduct pre-shift meetings and communicate relevant information
- maintain professional relationships and clear communication with managers, staff, and departments
- carry a phone with a Relay option
- operate communications devices efficiently
- ensure proper radio etiquette
- ensure overall guest satisfaction
- perform additional tasks assigned by management to enhance guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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