Asistente de habitaci?n / ama de llaves

Chandler, AZ, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

Positive work environment

Job Description

Our establishment is a reputable hotel dedicated to providing exceptional hospitality experiences to our guests. We pride ourselves on maintaining the highest standards of cleanliness, comfort, and service throughout the property. Recognized for our commitment to excellence and warm guest relations, our hotel offers a welcoming environment where every guest feels valued and cared for. With an emphasis on professionalism and attention to detail, we ensure that our facilities are kept in pristine condition to create a memorable stay for all visitors.

We are currently seeking a dedicated and detail-oriented Housekeeping Assistant / Room Attendant to join our team. This role is integral in upholding the cleanliness and orderliness of guest rooms and public areas within the hotel. The ideal candidate will be responsible for cleaning and stocking rooms according to set standards, changing linens, dusting, vacuuming, bathroom sanitation, and managing supplies. Beyond routine cleaning duties, this role fosters a warm and inviting atmosphere where guests feel secure and confident in the hygiene of their accommodations.

As a Housekeeping Assistant, you will be expected to maintain a positive and optimistic attitude, providing excellent customer service while adhering to brand-approved uniforms and professional conduct. Confidentiality plays a key role in this position as you will be entrusted with guests' private spaces and information, requiring a high level of trustworthiness.

The role demands a professional sense of urgency, ensuring that rooms are serviced promptly and efficiently to meet established benchmarks for cleaning times. You will communicate regularly with the Head of Housekeeping to report room status and ensure smooth operations within the department. Greeting guests warmly and respecting all health and safety regulations are vital components of the job. Training and adherence to OSHA and other safety guidelines, including proper handling of cleaning chemicals, are mandatory to maintain workplace safety.

Organization skills are essential to keep cleaning carts, storage areas, and equipment such as vacuum cleaners in optimal condition. Collaboration and communication within the housekeeping team are encouraged through participation in daily meetings and ongoing training sessions. This role also involves assisting with seasonal deep cleans, managing lost and found items according to company policies, supporting new staff training, and contributing to a positive work environment.

Knowledge of hotel services, including food and beverage and recreational offerings, will enhance your ability to provide exceptional guest support. Overall, this position is crucial to the guest experience and the operational success of our hotel, requiring dedication, attention to detail, and a strong commitment to service excellence.

Job Requirements

high school diploma or equivalent
previous experience in housekeeping or cleaning
ability to understand and follow instructions
physical ability to perform cleaning duties
good communication skills
willingness to comply with health and safety regulations
ability to work flexible hours

Job Qualifications

high school diploma or equivalent
previous housekeeping or cleaning experience preferred
ability to work effectively in a team environment
strong communication skills
attention to detail
knowledge of health and safety standards
ability to follow instructions and procedures
customer service orientation
physical stamina to perform cleaning tasks
willingness to learn and receive training

Job Duties

maintain a positive and optimistic attitude with a desire to provide excellent customer service and cleanliness to our guests
maintain a high level of professional appearance and behavior by wearing brand-approved uniform and name tag as required
maintain the highest level of confidentiality in all areas to provide guests with the highest level of trust in our housekeeping staff
demonstrate a professional sense of urgency when in rooms and public spaces to promptly fulfill budgeted objectives for minutes per room
clean and stock all assigned rooms including changing linens, replacing supplies, dusting, vacuuming, storing supplies, emptying trash, cleaning bathrooms, toilets, bathtubs, and sinks
keep the head of housekeeping informed on room status in a timely manner
greet guests as encountered throughout the property
strictly comply with all federal, state, local, and brand health, safety, and sanitation guidelines
fully trained in all safety, alcohol, health and safety areas and ensure compliance with OSHA and other safety regulations
adhere to safe chemical handling procedures as per manufacturer instructions
keep workspaces, storage rooms, and cleaning carts clean, organized, and stocked including equipment like vacuum cleaners
work in an organized manner following step-by-step processes
observe and report the condition of furniture, walls, moldings, carpeting and appliances following hotel policies
maintain open communication lines within housekeeping department and participate in daily meetings and staff gatherings
adhere to key control guidelines
assist with annual, quarterly, spring and autumn deep cleaning tasks as assigned
manage lost and found items following company procedures
assist in training new personnel
participate in and support a positive and pleasant work environment
have knowledge of hotel products and services such as food and beverage and recreation
perform other duties as assigned