Arrow Food Server

Oklahoma City, OK, USA|

Job Overview

Compensation

Hourly

Range $10.00 - $16.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

competitive salary

Job Description

Harrah's is a well-established casino and entertainment venue known across the nation for providing guests with a vibrant hospitality experience. As a leader in the gaming and restaurant industry, Harrah's offers a dynamic work environment that thrives on excellent customer service, teamwork, and an engaging atmosphere. The company is committed to delivering memorable dining and gaming experiences, combining high standards of service with a warm and inviting setting. Harrah's prides itself on its diverse and inclusive workplace, offering equal employment opportunities to all individuals regardless of background. The casino operates a variety of restaurants, bars, and entertainment facilities that require skilled food and beverage service professionals to maintain its reputation for excellence. Working at Harrah's means being part of a service-oriented team dedicated to guest satisfaction and operational success. The company encourages personal growth and values employees who work collaboratively to enhance the guest experience.

The Server role at Harrah's is crucial to delivering the exceptional food and beverage service that guests expect from a premier casino restaurant. This position requires individuals who are personable, attentive, and capable of managing multiple tasks efficiently in a fast-paced environment. The Server is responsible for greeting guests warmly, taking accurate food and beverage orders, serving with professionalism, and ensuring guest satisfaction throughout the dining experience. A comprehensive knowledge of menu items, drink recipes, and pricing is essential to perform this role successfully. The Server also plays a vital part in maintaining cleanliness and organization of the service area, supporting team members, and upholding company policies including appearance and conduct standards. Ideal candidates will possess excellent communication skills, a professional demeanor, and a passion for delivering outstanding customer service. This role involves working varied shifts, including nights, weekends, and holidays, and the ability to work overtime when required. Harrah's offers a competitive salary along with opportunities for advancement and career development within the hospitality and gaming industries. The Server position is an excellent opportunity for individuals seeking to grow their career in a dynamic and customer-focused environment.

Job Requirements

Must be 21 years of age
Must have high school diploma or GED
Must have at least one year previous food and beverage service experience
Must be able to work any day of the week and any shift
Must be able to get along with co-workers and work as a team
Must present a well-groomed, professional appearance
Must be able to work a varied schedule including holidays, nights and weekends as needed
Must be able to work a reasonable amount of overtime when required
Ability to read, write, speak and understand English

Job Qualifications

Must have one-year previous food and beverage service experience including large tray service required
Casino restaurant experience is preferred
Extensive knowledge of beers, wines, liquors and their recipes required
Must be able to initiate and engage in conversation in a professional and friendly manner
Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
Must possess excellent customer service and communication skills
Knowledge of or familiarity with fine dining / steakhouse menus preferred
Must be 21 years of age
Must be able to work any day of the week and any shift
Must be able to get along with co-workers and work as a team
High School Diploma or GED required

Job Duties

Must be able to get along with co-workers and work as a team
Greets and occasionally seats guest by their name when known and makes them feel welcome and special
Writes down food and beverage orders
Enters order into computer system, expedites drink order from bar and serves to customer
picks up food orders from kitchen area and serves to customers
Performs routine server station work such as preparing toast, dressing salads, ladling soup for guest's orders, etc
Deliver table set-ups with food order and clears away in a timely manner
Assist other servers and server assistants as necessary
Clears and cleans tables and work area as needed
Performs all side work as assigned
Ensures breakdown of station at end of shift along with daily cleaning tasks
Has complete knowledge of menu, prices and drink recipes
Wears proper attire in a neatly groomed fashion according to unit standards
Handles and solves any concerns and questions customers may have
Takes responsibility for handling guest complaints, resolving with or without management assistance
Prepares and delivers checks to guest, processes guest payment for guest at the table and closes check in computer system in a timely manner
Gives guests a warm farewell when they are leaving
Meets the attendance guidelines of job and adheres to regulatory, departmental and company policy as management may direct
Ability to read, write, speak and understand English
Must present a well-groomed, professional appearance
Must be able to work a varied schedule including holidays, nights and weekends as needed
Must be able to work a reasonable amount of overtime when required
Perform other duties as assigned
All team members will follow the Everyone Greets Everyone (EGE) policy
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions