Armenian-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC is a renowned global consulting, technology, and managed services company that specializes in helping brands deliver smarter, more human customer experiences through the innovative use of data, artificial intelligence, and technology. With a dedicated workforce committed to connecting people and brands every day, TTEC stands out as a leader in providing top-tier customer engagement solutions. The company prides itself on fostering an inclusive and diverse work environment where all employees feel valued and empowered to bring their authentic selves to their roles, consistently upholding a culture of respect, belonging, and collaboration.

As an Armenian-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you will play a vital role in delivering exceptional service to consumers navigating their healthcare benefit needs. This position offers a dynamic, supportive, and engaging work environment where you will be part of a global family dedicated to bringing humanity into business. With a starting base hourly wage of $21.65, this role provides both financial stability and the opportunity for professional growth through comprehensive training and continuous coaching.

In this role, you will engage in thoughtful customer interactions that require empathy, patience, and attentiveness to ensure that consumers receive clear and accurate information to help them manage their healthcare options effectively. You will be responsible for answering incoming calls, conducting research across multiple systems to resolve inquiries, and managing a high volume of interactions with quality and professionalism. Operating on a set schedule with designated breaks and lunches, you will enjoy a structured yet flexible working arrangement from the comfort of your own home.

Your training will be thorough and interactive, involving instructor-led online sessions that utilize webcam video and audio to foster real-time engagement with trainers, leaders, and fellow teammates. This format promotes an inclusive learning environment, helping you build the skills necessary to succeed from day one through to your ongoing career development. Beyond training, TTEC offers individualized coaching and access to thousands of free courses designed to support your professional growth and mastery in customer service.

Working at TTEC means being part of an organization where your contribution genuinely makes a difference. As a member of the healthcare customer service team, your commitment and passion for helping others will directly impact the quality of the customer experience, enhancing consumer satisfaction and loyalty. Reporting to a Team Lead, you will receive guidance and support to thrive in your role and advance within the company. TTEC values long-term relationships with its employees, demonstrated by its Great Place to Work® certification in the United States, underscoring the company’s dedication to creating an exceptional workplace culture.

Additionally, TTEC emphasizes the importance of diversity and inclusivity throughout its workforce, ensuring that varied perspectives and cultural backgrounds enrich the company and its service delivery. The company proudly maintains an equal opportunity employment policy, affirming that all qualified applicants will receive consideration without discrimination. This role is an excellent opportunity for bilingual individuals passionate about customer service and healthcare, who seek meaningful remote employment with a reputable and globally recognized organization.