Armenian-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC is a global consulting, technology, and managed services company committed to delivering smarter, more human customer experiences through the innovative use of data, artificial intelligence, and technology. Recognized as a Great Place to Work in the United States, TTEC focuses on creating an inclusive and supportive environment where employees feel valued, empowered, and connected to a global community. The company prides itself on its diverse and inclusive workforce, reflecting the communities it serves and fostering a culture where employees can be their authentic selves. TTEC’s culture emphasizes professional development, lifelong learning, and giving back to the community, making it a place where employees can grow their careers and make meaningful contributions that enhance customer experiences worldwide.

This role is for an Armenian-English Bilingual Healthcare Customer Service Representative working remotely from your home in California. As part of the TTEC team, you will play an essential role in supporting consumers by providing empathetic and thoughtful assistance related to their healthcare benefits. Your responsibilities will include answering incoming customer calls, researching solutions across multiple systems, and providing clear and accurate information that helps consumers navigate their healthcare options. You will manage a high volume of interactions while continually maintaining professionalism and quality in every engagement. This remote position offers the ability to work from a distraction-free home workspace, supported by a stable, high-speed wired internet connection, ensuring seamless service delivery.

The role includes engaging instructor-led online training sessions that involve webcam video and audio to foster connection with trainers, leaders, and fellow teammates. Webcam participation is expected to ensure meaningful interaction throughout the training and coaching sessions. This investment in training and ongoing professional development reflects TTEC’s commitment to helping you build the skills and confidence needed to excel in your role and grow your career. Your caring and supportive nature combined with TTEC’s tools and resources will empower you to make a significant difference in customer experiences. The position reports to a Team Lead and offers a base hourly wage starting at $21.65, complemented by a comprehensive benefits package that includes paid time off, tuition reimbursement, health and wellness incentives, professional development assistance, and employee assistance programs.

As a member of TTEC��s global family, you will experience a welcoming culture that prioritizes humanity in business. The company’s purpose-driven approach ensures that your work contributes not only to customer satisfaction but also to creating a positive impact on the communities served. Joining TTEC means becoming part of a dynamic team that values empathy, diversity, and inclusion, making every customer interaction an opportunity to bring humanity to business. This role is an excellent fit for someone passionate about helping others, who values professional growth and seeks a meaningful career in healthcare customer service within a supportive remote work environment.