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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Pet insurance
Paid Time Off
Professional Development
Job Description
The Milwaukee Bucks are a premier professional basketball team based in Milwaukee, Wisconsin, competing in the National Basketball Association (NBA). Known not only for their outstanding performance on the court but also for their commitment to community involvement and fan engagement, the Bucks aim to be the best sports and entertainment company in the world. The organization prides itself on fostering a culture of innovation, teamwork, and continuous improvement, supporting employees who champion these values in their professional roles. The team's home games and numerous arena events take place at the state-of-the-art Fiserv Forum, a venue that hosts a diverse... Show More
Job Requirements
- Bachelor's degree or equivalent
- minimum two years sales experience preferably in sports or event ticket sales
- proficient computer skills including Microsoft Office
- availability to work flexible hours including nights, weekends and holidays
- ability to lift 25 pounds
- strong communication skills
- excellent customer service orientation
- ability to work independently and collaboratively
- strong organizational skills
- adaptability to fast-paced environment
- willingness to learn CRM and ticketing software
- positive attitude
- polished presentation skills
Job Qualifications
- A minimum of two years of successful sales experience, preferably sports and/or arena sales experience
- four-year college degree
- proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)
- demonstrates a positive attitude
- highly motivated with a desire to be successful
- ability to work independently and as part of a team towards achieving department and company goals
- strong organizational and time-management skills
- strong knowledge of the arena/family show industry and sports and entertainment industry
- able to work in a fast-paced environment and able to adapt quickly to change
- excellent oral and written communication as well as customer service and problem-solving skills
- the ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
- must have the ability to navigate the arena in order to visit clients and escort potential customers on arena tours
- polished phone and face-to-face presentation skills with the ability to confidently react to situations in a timely and professional manner
Job Duties
- Meet or exceed annual sales goals
- meet daily and weekly outbound call and appointment expectations
- develop strategies to maximize group and premium sales for Milwaukee Bucks and Fiserv Forum events
- sell and prospect new full season ticket memberships, partial plans, single game suite rentals
- accurately and efficiently document customer and prospect activities in CRM
- implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
- build strong relationships and gain a deeper level of knowledge about each customer
- perform event-day responsibilities including entertaining clients and fulfilling large group events and theme night commitments
- attend team and community events for purpose of improving sales opportunities
- proactively create opportunities for new business with existing customers
- work collaboratively with other internal departments and key outside contacts
- additional responsibilities as assigned by the Arena Show and Events Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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