Area Service Manager - Commercial Kitchen Equipment

Nextech, with a proud legacy spanning over 30 years, stands as America's largest HVAC/R service provider, committed to delivering exceptional quality, value, and integrity. With a vast network of over 2,000 team members nationwide, Nextech has established itself as a leader in the HVAC industry by fostering enduring partnerships with thousands of satisfied customers. The company's dedication to excellence has earned it outstanding review ratings on platforms like Indeed and Glassdoor, making it a premier destination for HVAC professionals seeking rewarding and upwardly mobile career opportunities. As a dynamic and fast-growing company, Nextech not only focuses on enhancing customer satisfaction but also prioritizes creating a work environment that supports employee development and advancement. Employees at Nextech benefit from numerous opportunities to grow their skills, take on new challenges, and build long-term careers in a supportive and integrity-driven culture. This role offers candidates an exciting chance to join a reputable company with a strong national presence and a commitment to quality workmanship and professional ethics.

This position involves recruiting, hiring, and developing a highly skilled technician workforce to meet the company's growth targets and service goals. The role is focused on maintaining technician productivity, providing technical and virtual support to remote technicians, and ensuring operational excellence through effective team management and training. Key responsibilities include forecasting staffing needs, conducting performance reviews, managing escalated service issues, and upholding safety and company policies. The candidate will serve as a positive role model for the technician group, promoting a culture of safety, professionalism, and continuous improvement. This leadership position demands strong communication and organizational skills, a thorough understanding of technical performance standards in the commercial kitchen equipment (CKE) sector, and the ability to coordinate with multiple teams to achieve business objectives. The role includes supervisory oversight of CKE technicians, including delivering training programs, enforcing quality standards, and managing customer relationships to uphold company reputation and service excellence. Candidates should expect to participate in on-call rotations, lead weekly service meetings, and use advanced tools such as augmented reality platforms and virtual resources to inspect, train, and support field teams. The job requires a detail-oriented approach, proactive problem-solving, and a commitment to fostering a positive, collaborative work environment. Overall, this opportunity at Nextech offers a balanced mix of strategic leadership, technical expertise, and hands-on team management within one of the most respected firms in the HVAC/R industry.