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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $73,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
basic life insurance
short-term disability
Paid Time Off
401(k)
Employee assistance program
Tuition Reimbursement
Employee Discounts
Employee Referral Bonus
Job Description
The Crawford Hotel and The Oxford Hotel are two iconic landmarks in Denver that offer a unique blend of historic charm and modern luxury. Located at the heart of the city near the historic Denver Union Station, these hotels are more than just places to stay; they are destinations where memorable stories unfold, connections thrive, and history comes alive. The Crawford Hotel is a vibrant part of Denver's hospitality scene known for its commitment to delivering unparalleled guest experiences with attention to detail and genuine passion. Meanwhile, The Oxford Hotel stands as a testament to timeless elegance, with a history... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- Six months experience in sales or customer service related position
- Must possess a valid state driver’s license
- Must have own reliable transportation for sales calls
- Ability to work flexible hours
- Ability to stand and walk for extended periods
- Ability to bend, kneel and lift items up to 25 lbs
- Must be able to meet clients on and off premises and attend functions
- Strong interpersonal and communication skills
- Fluent in English
- Proficient in basic math and business writing
- Ability to handle multiple tasks and prioritize effectively
- Ability to follow verbal and written instructions
- Willingness to travel locally for sales calls
- Professional appearance and demeanor at all times
Job Qualifications
- Minimum of high school diploma or equivalent
- College degree preferred
- Six months minimum experience in sales or customer service related position
- Prior hotel experience preferred
- Knowledge of general sales techniques
- Experience with yield management
- Highly developed customer service skills
- Fluent English communication skills
- Proficient in 12th grade level mathematics, spelling and reading
- Effective business writing skills
- Ability to meet clients on and off premises and attend functions
- Ability to climb stairs and use door keys
- Ability to operate basic office equipment
- Vision to read fine print and computer screens, and observe rooms in low light
- Ability to understand and follow verbal and written instructions
- Capacity to work on multiple tasks simultaneously
- Strong internal and customer relationship development skills
- Ability to set and manage priorities and plan activities in advance
- Problem-solving and sound business decision-making skills
- Ability to respond to coaching, feedback and training
- Strong and effective sales skills
Job Duties
- Meet and exceed revenue goals by developing new group accounts and growing current hotel accounts in a profitable and win-win selling approach
- Target results-oriented high revenue potential sales calls in accordance with established goals
- Utilize own reliable transportation and valid state driver’s license for sales calls
- Maximize current hotel key accounts by identifying and capturing revenue growth opportunities
- Achieve a minimum of 90% productivity goals and 100% of activity goals
- Capture competitor's accounts through networking, research and surveys
- Acquire referrals from existing accounts and follow up on all leads within 48 hours
- Plan and implement on-going targeted account development strategies
- Utilize yield management techniques to negotiate room rates and function space commitments profitably
- Maintain accurate, organized and up-to-date file management system
- Develop strong customer relationships through frequent communication and professional interaction
- Promptly follow-up on all customer needs and inquiries
- Conduct market research and studies to capitalize on hotel strengths and competitors’ weaknesses
- Focus on revenue-producing activities dedicating minimum 90% work time on direct sales
- Control expenses while traveling to minimize costs
- Represent the hotel and company with integrity, professionalism and a service-focused attitude
- Display a neat, clean and business-like appearance at all times
- Exhibit a positive and involved team attitude with open communication with coworkers
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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