Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $100,000.00 - $110,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Long Term Disability coverage
Short Term Disability Coverage
Flexible Paid Time Off
401K Program
Employee assistance program

Job Description

Expedition Lodge Estes Park is a distinctive hotel property nestled in the heart of Estes Park, Colorado, offering guests an immersive and adventure-driven experience that truly captures the spirit of the Rocky Mountains. As a rustic lodge-style retreat, the property is thoughtfully designed to foster strong guest engagement through curated experiences, making it a premier destination for visitors seeking both relaxation and adventure in the Rockies. Operated under the Vista Host umbrella, a reputable hotel management and development company with over four decades of experience and a growing portfolio of nearly 20 hotels, the Expedition Lodge stands out for its commitment to operational excellence and authentic hospitality. Vista Host prioritizes inspiring potential in every employee and guest interaction by providing genuine kindness and exceptional service, resulting in memorable stays that encourage repeat visits.

This role is a unique dual-function position perfectly suited for a highly motivated and hands-on leader who excels in both managing an established hotel property and contributing to the launch of new hotel developments. The Area General Manager will primarily focus on leading and operating Expedition Lodge for the initial 18 months, with responsibilities encompassing financial performance, guest satisfaction, team development, and strategic operational leadership. In parallel, the Area General Manager will collaborate closely with ownership and corporate leadership teams to support the pre-opening efforts of the new Homewood Suites (Elkhorn Lodge) in Estes Park, taking an active role in designing hiring strategies, operational planning, and ensuring brand readiness.

This position offers a rare career opportunity for a driven professional to stabilize and elevate a vibrant lifestyle property while playing an instrumental leadership role in bringing a new hotel concept to market. The Area General Manager will oversee all facets of hotel operations, balancing front-line guest experience management with backend financial stewardship, cost control, and revenue generation. This includes implementing Vista Host's service culture and brand standards, fostering a positive work environment, and forging strong relationships with key customers and stakeholders.

Candidates best suited for this role are results-oriented, motivated by leading teams to achieve ambitious goals, and effective communicators who embrace collaboration in decision-making. The ideal leader thrives in fast-paced environments where adaptability and multitasking across multiple projects are essential. They will be recognized for their ability to motivate teams with an engaging and persuasive style, coupled with a genuine appreciation for individual team members' motivations and strengths.

Vista Host supports its Area General Managers with competitive salaries complemented by quarterly performance-based bonuses. The benefits package includes comprehensive health, dental, vision, and life insurance coverage, long and short-term disability plans, a flexible paid time off program, a 401k retirement plan, and access to a free third-party employee assistance program for personal and professional support. Further career growth opportunities are available within Vista Host's expanding hotel portfolio, making this an ideal position for professionals eager to develop their careers within a supportive, values-driven organization.

Job Requirements

  • Must be able to communicate effectively both written and verbally
  • Must be able to stand for long periods
  • Must be able to lift up to 40 lbs
  • Must be able to move throughout the building, bend, stoop, and reach to assist staff in completing tasks as needed with or without reasonable accommodation
  • Proven ability to drive guest satisfaction, motivate teams, and maintain accountability
  • Strong understanding of hotel KPIs and financial metrics including occupancy, ADR, RevPAR, GOP, CPOR
  • Familiarity with basic hotel accounting processes such as accounts receivable, accounts payable, cash reconciliation, general ledger, P&L statements
  • Proficiency in Microsoft Office, particularly Excel, with the ability to manage and manipulate data

Job Qualifications

  • Proven ability to drive guest satisfaction, motivate teams, and maintain accountability
  • Strong understanding of hotel KPIs and financial metrics including occupancy, ADR, RevPAR, GOP, CPOR
  • Familiarity with basic hotel accounting processes such as accounts receivable, accounts payable, cash reconciliation, general ledger, P&L statements
  • Proficiency in Microsoft Office, particularly Excel, with the ability to manage and manipulate data
  • Strong communication skills, both written and verbal, with the ability to inspire and lead
  • Experience in strategic planning and operational leadership
  • Ability to manage multiple projects simultaneously and adapt to changing priorities

Job Duties

  • Oversee all hotel operations in accordance with the organizational chart, ensuring compliance with SOPs, policies, and service standards
  • Lead initiatives related to capital projects, renovations, brand enhancements, and customer service improvements
  • Manage the hotel's profitability, ensuring that revenue and guest satisfaction targets are met or exceeded
  • Make decisions that align with the best interests of the hotel ownership and set both short- and long-term strategic goals for the property
  • Implement improvement actions and cost-saving measures
  • Analyze P&L statements and business reports, implementing strategies to enhance financial performance
  • Maximize room yield and revenue through effective sales practices and yield management programs
  • Manage procurement of supplies and equipment, negotiating contracts with vendors for essential services
  • Address guest complaints, ensuring effective service recovery procedures
  • Conduct regular briefings and meetings with department heads
  • Lead the hiring and development of key staff members, focusing on career progression and team effectiveness
  • Provide continuous coaching and leadership to the hotel team, driving results
  • Respond to audits and implement improvements for continual growth
  • Perform other duties as assigned by management

Job Criteria

Experience

Expert Level (7+ years)


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