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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $110,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Long Term Disability coverage
Short Term Disability Coverage
Flexible Paid Time Off
401K Program
Employee assistance program
Job Description
Expedition Lodge Estes Park is a distinctive hotel property nestled in the heart of Estes Park, Colorado, offering guests an immersive and adventure-driven experience that truly captures the spirit of the Rocky Mountains. As a rustic lodge-style retreat, the property is thoughtfully designed to foster strong guest engagement through curated experiences, making it a premier destination for visitors seeking both relaxation and adventure in the Rockies. Operated under the Vista Host umbrella, a reputable hotel management and development company with over four decades of experience and a growing portfolio of nearly 20 hotels, the Expedition Lodge stands out for its... Show More
Job Requirements
- Must be able to communicate effectively both written and verbally
- Must be able to stand for long periods
- Must be able to lift up to 40 lbs
- Must be able to move throughout the building, bend, stoop, and reach to assist staff in completing tasks as needed with or without reasonable accommodation
- Proven ability to drive guest satisfaction, motivate teams, and maintain accountability
- Strong understanding of hotel KPIs and financial metrics including occupancy, ADR, RevPAR, GOP, CPOR
- Familiarity with basic hotel accounting processes such as accounts receivable, accounts payable, cash reconciliation, general ledger, P&L statements
- Proficiency in Microsoft Office, particularly Excel, with the ability to manage and manipulate data
Job Qualifications
- Proven ability to drive guest satisfaction, motivate teams, and maintain accountability
- Strong understanding of hotel KPIs and financial metrics including occupancy, ADR, RevPAR, GOP, CPOR
- Familiarity with basic hotel accounting processes such as accounts receivable, accounts payable, cash reconciliation, general ledger, P&L statements
- Proficiency in Microsoft Office, particularly Excel, with the ability to manage and manipulate data
- Strong communication skills, both written and verbal, with the ability to inspire and lead
- Experience in strategic planning and operational leadership
- Ability to manage multiple projects simultaneously and adapt to changing priorities
Job Duties
- Oversee all hotel operations in accordance with the organizational chart, ensuring compliance with SOPs, policies, and service standards
- Lead initiatives related to capital projects, renovations, brand enhancements, and customer service improvements
- Manage the hotel's profitability, ensuring that revenue and guest satisfaction targets are met or exceeded
- Make decisions that align with the best interests of the hotel ownership and set both short- and long-term strategic goals for the property
- Implement improvement actions and cost-saving measures
- Analyze P&L statements and business reports, implementing strategies to enhance financial performance
- Maximize room yield and revenue through effective sales practices and yield management programs
- Manage procurement of supplies and equipment, negotiating contracts with vendors for essential services
- Address guest complaints, ensuring effective service recovery procedures
- Conduct regular briefings and meetings with department heads
- Lead the hiring and development of key staff members, focusing on career progression and team effectiveness
- Provide continuous coaching and leadership to the hotel team, driving results
- Respond to audits and implement improvements for continual growth
- Perform other duties as assigned by management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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